For learning outcomes 1 and 2, research and produce a guidance document to use for the induction of new support workers in school to help them understand the principles of developing positive relationships with children and, young people and adults and the skills they need to communicate effectively.
A minimum of 1 Case study must be used to support your explanations.
The document needs to include:
Why effective communication is important for developing relationships.
The principles of relationship building: Including explanations of how social, professional and cultural contexts impact on relationships and communications.
Clarification of the skills required for effective communication, how to adapt communication to meet the needs of individuals and in different contexts
How to manage disagreements with children, young people and adults, explaining reasons for responses.
Learning outcomes and assessment criteria
In order to pass this unit, the evidence that you present for assessment needs to demonstrate that you can meet all the learning outcomes for the unit.
Learning Outcome & Assessment Criteria – Outcome 1 & 2
1 Understand the principles of developing positive relationships with children, young people and adults
1.1 Explain why effective communication is important in developing positive relationships with children, young people and adults
1.2 Explain the principles of relationship building with children, young people and adults
1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate
2 Understand how to communicate with children, young people and adults
2.1 Explain the skills needed to communicate with children and young people
2.2 Explain how to adapt communication with children and young people for: the age of the child or young person, the context of the communication and communication differences
2.3 Explain the main differences