Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards
1. Identify the different reasons why people communicate (1.1.1)
People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialize, to ask questions, to share experiences.
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
2. Explain how communication affects relationships in an adult social care setting (1.1.2)
People communicate to show someone how they feel, to share their ideas to tell someone what they need, to ask a question and to socialise with other people. Communication is very important in a care setting because it builds relationships with the carers and the other residents. Communication helps to know how people are feeling, what they want to do and prevents misunderstandings with their care. Working in the care environment you get used to observing people's reactions like the change of pitch when they talk this is important as this could mean they are angry or stressed out. The body language can alter as well; facial expressions or no eye contact can mean they are unhappy or angry with someone. If these changes are recognised then the situation can be dealt with.
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1)
When you meet an individual for the first time, it is important to establish how you will communicate and how they, and you, would like to be addressed. A good way to start is to introduce yourself and explain why you are there using a few simple