L3 HSC Technical Certificate unit worksheet
Unit 301 - Principles of communication in adult social care settings
The numbers in the bracket after each question relate to the assessment criteria in the standards
1. Identify the different reasons why people communicate (1.1.1) People communicate to build relationships, convey their needs to one another, share their ideas, express their feelings and socialise in pairs or larger groups.
2. Explain how communication affects relationships in an adult social care setting (1.1.2) As an adult care worker, communication is vital to meet the needs and requirements of the service user. If good communication is not formed, then the health and safety of the service user is at risk. Communication also forms trust, not only between the service user but also my fellow care worker/s. Communications between staff allow a good handover to take place between shifts and by using a communications book, any issues of health & safety can be discussed without all staff members being present.
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1) In many cases, just by talking in English to the individual, communication can be established to determine their wishes, needs & preferences. If this is not possible, the individual should have a care/support plan or notes; this will hopefully outline any special communication needs that individual may require. For example: a person who is either deaf or of impaired hearing, may need to be spoken to louder and clearer whilst your lips are in full view for them to read, alternatively hand gestures or sign language may be required. I fully understand though that in some cases it may be impossible for me to communicate between the service user and that I may need assistance.
4. Describe the factors to consider when promoting effective communication (2.2.2) There are a number of factors that need to be considered to...
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