Kristen Cookie Company Case Study Feavaai
Kristen’s Cookie Company Case Study
Webster University Operations Management Proc 5820
Calene M. Feavaai
1. Briefly describe, and flow chart your cookie production process.
The cookie production process is initiated by an electronic e-mail system delivered through the campus email to Kristen’s Cookie Company. This electronic system will quickly track 100 percent of the orders and inform customers when their orders will be ready for pickup. The electronic email will identify the type of cookie requested and its quantity. Cookie orders can only be placed to Kristen’s cookie company by the dozens with its specified variety of ingredients such as chocolate chips, M&M’s chopped heath bars, coconut, walnuts and raisins. These ingredients are pre-positioned near the food processor, and will be mixed in a clean mixing bowl. The mixing bowl is capable of mixing three dozen cookies at a time. The cookie dough is then mixed by the one existing processor until ready to be placed on one of the three available baking trays. Each baking tray can hold one dozen cookies. The tray or trays are then ready to be placed in the one working oven in the apartment.
The one tray fully prepared with one dozen cookie dough is then placed in the pre-heated oven. The company has only one oven capable of cooking one baking tray at a time. If additional trays are prepared, they will be placed in a specified waiting area until the first tray of cookies are ready. Once the cookies are ready, the tray is removed from the oven and placed in a separate area to cool, and the next tray that is waiting to be cooked is then placed in the oven to cook. After cooling is complete, the cookies are then carefully prepared to be boxed. The first batch of 12 dozen cookies are then put in a box and placed aside to wait for the remaining cookies on the order to complete the process. The complete orders of cookie boxes are placed in an area with the order form to wait for the customer to pickup. When the
Webster University Operations Management Proc 5820
Calene M. Feavaai
1. Briefly describe, and flow chart your cookie production process.
The cookie production process is initiated by an electronic e-mail system delivered through the campus email to Kristen’s Cookie Company. This electronic system will quickly track 100 percent of the orders and inform customers when their orders will be ready for pickup. The electronic email will identify the type of cookie requested and its quantity. Cookie orders can only be placed to Kristen’s cookie company by the dozens with its specified variety of ingredients such as chocolate chips, M&M’s chopped heath bars, coconut, walnuts and raisins. These ingredients are pre-positioned near the food processor, and will be mixed in a clean mixing bowl. The mixing bowl is capable of mixing three dozen cookies at a time. The cookie dough is then mixed by the one existing processor until ready to be placed on one of the three available baking trays. Each baking tray can hold one dozen cookies. The tray or trays are then ready to be placed in the one working oven in the apartment.
The one tray fully prepared with one dozen cookie dough is then placed in the pre-heated oven. The company has only one oven capable of cooking one baking tray at a time. If additional trays are prepared, they will be placed in a specified waiting area until the first tray of cookies are ready. Once the cookies are ready, the tray is removed from the oven and placed in a separate area to cool, and the next tray that is waiting to be cooked is then placed in the oven to cook. After cooling is complete, the cookies are then carefully prepared to be boxed. The first batch of 12 dozen cookies are then put in a box and placed aside to wait for the remaining cookies on the order to complete the process. The complete orders of cookie boxes are placed in an area with the order form to wait for the customer to pickup. When the