Topics: Process management, Cookie, Bottleneck Pages: 7 (1072 words) Published: February 6, 2012
Summary
Kristen and her roommate are preparing to initiate an on-campus cookie company in their apartment. They intend to provide fresh cookies to students late at night. With very little overhead cost, the two students plan to provide the freshest and most exotic cookies on campus. Although baking cooking is a very simple process, understanding how the processes work is essential to ensuring the effectiveness of their company. Statement of Problem

In order for the ladies to launch their business, they will need to set prices and rules for accepting orders. Many of the issues will not be able to be resolved until after getting started and initiating different ways of producing cookies. They will need a detailed preliminary plan, strict calculations of time required to devote to this business, and how much money they can expect to make from this night time adventure.

Solution and Its Implementation
I used the following concepts to address some of these issues: (Jacobs &, Chase 2010 p. 110-p.126) PROCESS FLOW DIAGRAM
THROUGHPUT TIME FOR AN ACTIVITY
THROUGHPUT TIME FOR THE PROCESS
CAPACITY OF AN ACTIVITYC
CYCLE TIME OF AN ACTIVITY
CAPACITY OF THE PROCESS

CYCLE TIME OF THE PROCESS

UTILIZATION OF A RESOURCE

BOTTLENECK

PROCESS

INCREASING THE CAPACITY OF A PROCESS

[pic]

How long will it take you to fill a rush order? Mix& Spoon (8) + Load & Bake (10) + Cool (5) + Pack & Pay (3) =26 minutes. [pic]

2. How many orders can you fill in a night, assuming you are open four hours each night?

Kristen can make 20 dozen cookies in a four hour span. The process completes its first dozen after 26 minutes, and, thereafter, the process completes a dozen every 10 minutes.

[pic]
3. How much of your own and your roomate’s valuable time will it take to fill each order? For yourself:
|Activity |Cycle Time | |Wash Bowl, Mix |6 minutes | |Fill Trays |2 minutes | |Total |8 minutes |

|Activity |Cycle Time | |Prepare Oven |1 minute | |Remove |0 minute | |Pack, Collect Money |3 minutes | |Totals |4 minutes |

This is assuming all orders are for one dozen cookies.

4. Because your baking trays can hold exactly one dozen cookies, you will produce and sell cookies by the dozen. Should you give any discount for people who order two dozen cookies, three dozen cookies, or more? If so, how much? Will it take you any longer to fill a two-dozen cookie order than a one-dozen cookie order? The first thing that comes to mind is cost. Please see the following:

One Dozen
|Activity |Resource |Cycle Time(minutes) |Start Time(minutes) |Finish Time(minutes) | |Order Entry |Email |0 |0 |0...

References: Jacob R., & Chase R. (2010) (13th ed). Operations and supply chain management. Upper Saddle River, NJ: Pearson Prentice Hall.