KNOWLEDGE MANAGEMENT AN ORGANIZATION BEHAVIORAL APPROACH

Powerful Essays
KNOWLEDGE MANAGEMENT AN ORGANIZATION BEHAVIORAL APPROACH

1. ABSTRACT

2. INTRODUCTION

3. ECONOMIC EVOLUTION

4. WHAT IS KNOWLEDGE MANAGEMENT

5. OVERVIEW OF THE PRACTICE OF KNOWLEDGE MANAGEMENT

Knowledge Identification

Knowledge Acquisition

Knowledge sharing

Knowledge development

Knowledge application

Knowledge Creation

Knowledge preservation

Knowledge measurement

6. ULTIMATE IMPACT OF KNOWLEDGE MANAGEMENT

Sharing best practices

Unifying specialized knowledge

Preserving valuable knowledge assets

Nurturing the culture of innovation and creativity

Anticipate changes in the marketplace

7. CONCLUSION

Innovation and creativity will be the essence for k-economy to be realized in order for organization to stay competitive. The mind-set of workers in an organization as well as the nation as a whole must be changed. This will be the biggest challenge for organizations to manage since innovation and creativity will demand for knowledge-driven employees or knowledge-workers.

Organization knowledge capital (tacit and explicit) must be managed. Knowledge management is not about building a computerized systems of human capital but it is about the planning and implementation of activities designed to continuously identify, acquire, apply, share, develop, create, preserve and audit(measure) organization knowledge assets. Knowledge management is about sharing best practices, upgrading employees competencies and organization productivity.

The information age, facilitated by the development of information communication technology, leads to an emergence of a new type of economy called knowledge economy. As the world becomes borderless, Malaysia will have to face an insurmountable global competitiveness. The challenge of competitiveness and productivity that Malaysia has to face is substantially higher. Therefore a quantum leap in total factor productivity is needed and every factor of production must be made to work smarter. Thus, to be able to work smarter for



References: Abell, Angela and Oxbrow, Nigel. (1999). Skills for the knowledge economy: the reality of the market-place. Business Information Review, 16(3), 115-121. Altbach, Philip G. (1982). Higher education in the third world: themes and variations. Hong Kong : Maruzen Investment (HK) Ltd. Anonymous (2000). Memorandum persefahaman mengenai penyediaan pelan induk ekonomi berasaskan pengetahuan negara. Kuala Lumpur : Kementerian Kewangan. Retrieved from the World Wide Web: http://www.treasury.gov.my. Anonymous (2001). Information: every business is an information business. 1-3. Retrieved January 27, 2001 from the World Wide Web: http://library.dialog.com/newltrs/dialect/issues1/info.html Brooking, Annie (1988) Brooking, Annie (1999). Corporate Memory: strategies for knowledge management. London: International Thomson Business Press. Cascio, Wayne F. (1992). Managing Human Resources: productivity, quality of work life, profits. New York : McGraw-Hill, Inc. Cashmore, Carol and Lyall, Richard (1991). Business Information: systems and strategies. New York : Prentice Hall. Chidambar, Anna (1999). Nurturing knowledge workers. Malaysian Business, May 1, pp41-42. Davenport, T,H. and Prusak, L. (1997). Information ecology: mastering the information and knowledge environment, Oxford University Press : New York. Handy, Charles (1994). The age of unreason. Boston : Harvard Business School Press. Johnson, Mike (1995). Managing in the next millennium. Oxford : Butterworth-Heinemann Ltd. Kahaner, Larry (1996). Competitive intelligence: from black ops to boardrooms ?how businesses gather, analyze, and use information to succeed in the global market. New York : Simon & Schuster. King, William R. (1999). Integrating knowledge management into IS strategy. Information System Management. 16(40), 70-72. Meltzer, Morton F. (1981). Information: the ultimate management resource ?how to find, use and manage it. New York : Amacom. Myers, Paul S., ed. (1996). Knowledge management and organizational design. Boston : Butterworth-Heinemann. Nonaka, Ikujiro and Hirotaka, Takeuchi (1995). The knowledge creating company. Oxford University Press. Ow, Chee Keong, Frankie, Dr. (2001). Achieving sustainable performance by leveraging on knowledge ?an organization behavioral approach. Kuala Lumpur : JT Frank Management Center, Knowledge Academy Asia. Sun Tzu (1996). The art of war. West Hollywood, Ca : Dove Books. Tempoe, Mahen (1993). Motivating knowledge workers ?challenge for the 1990s. Long Range Planning, 26. Tiwana, Amrit (2000). The knowledge management toolkit: practical techniques for building a knowledge management system. New Jersey : Prentice Hall PTR. Toffler, Alvin (1971). Future shock. New York : Bantam Books. Webb, Sylvia P. (1998). Knowledge Management: linchpin of change? some practical guidelines. London: Aslib. What is the knowledge economy? (1990) Retrived from World wide web: http://www.moc.govt.nz/pbt/infotech/knowledge_economy/knowledge_economy-04.html. Wilder, Clinton (2000). Knowledge is power and profit. Information Week , 777, 167.

You May Also Find These Documents Helpful

  • Powerful Essays

    The importance of knowledge in organization has been highlighted as early as in 1890 by Alfred Marshall. However, its popularity has been accentuated only in the nineties[3]. The intensification of interest in knowledge management is driven by a host of factors which collectively reflect the urgent need for organization to manage knowledge. These factors include: (1) the increasing realization that wealth is generated from knowledge and intangible assets: (2) the rediscovery that human resource is the reservoir of organizational knowledge; (3) the rapid change in markets, competition and technology which demand continuous learning to remain competitive; (4) the recognition that innovation stems from knowledge creation and application; (5) the growing importance of cross-boundary knowledge transaction…

    • 1744 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Knowledge Management

    • 2695 Words
    • 11 Pages

    "Knowledge management is the set of practices aimed at discovering and harnessing an organization 's intellectual resources. It 's about finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization: people 's expertise, skills, wisdom, and relationships. Knowledge managers find these human assets, help people collaborate and learn, help people generate new ideas, and harness those ideas into successful innovations" (Bateman, 2004, p.8-9). One of the most important factors of change in management is the growing need for good, new ideas. Knowledge management is an approach that allows people to produce change. It 's bringing people together and collecting ideas from the group that can provide further success for the company and personally for the employees. A new idea can produce growth and motivation within a company. If the employees and the company as a whole come together and grasp a new idea, it ultimately can lead to new inventions of products and services. (Lineman, 2004.)…

    • 2695 Words
    • 11 Pages
    Powerful Essays
  • Better Essays

    Since the mid-1990s, knowledge management has become increasingly significant for business managers and companies. ‘It is broadly accepted that systematic knowledge management is tightly linked with gaining and sustaining competitive advantage.’ (Bogner & Bansal, 2007, p658-6 as cited in Hislop, 2009, p1) The definition of knowledge management is various because of the wide range of this concept and its complexity (Al-Hawamdeh, 2003). For example, the broad definition provided by McAdam and McCreedy (2000, p155 as cited in Hislop 2009, p53) note that: ‘KM relates to the management of anything classified as knowledge’ Furthermore, Hislop (2009, p59) suggests that: ‘Knowledge management is an umbrella term which refers to any deliberate efforts to manage the knowledge of an organization’s workforce, which can be achieved via a wide range of methods including directly, through the use of particular types of ICT, or more indirectly through the management of social processes, the structuring of organizations in particular ways or via the use of particular culture and people management practices.’…

    • 1109 Words
    • 4 Pages
    Better Essays
  • Best Essays

    References: Abels, E.G. & Klein, D.P. & Boyce, B.R. (2008). Business Information: Needs and Strategies. Emerald Group Publishing.…

    • 1489 Words
    • 5 Pages
    Best Essays
  • Satisfactory Essays

    | The author points out that successful implementation of Knowledge management has determinants that are specific to different organizational contexts. However, some factors that have had a significant impact on making an organization’s Knowledge management system a success are: 1. A shared understanding of the concept of knowledge management 2. The identification of the value of the co-creation of the knowledge management strategies which make up the system 3. The positioning of knowledge management as a strategic focus area in the organization. 4. Appropriate management of information throughout all stages of the Knowledge life-cycle and the appropriate alignment of technology and information to ensure access to knowledge for all individuals involved. 5. Understanding the role of organizational culture in the working of the organization and its importance in making the knowledge management system a success.…

    • 360 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Business Communication D2

    • 1919 Words
    • 8 Pages

    In this assignment I will be evaluating the effectiveness of business information and its communication as key contributors to the success of an organisation.…

    • 1919 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    With the rise of the knowledge worker, this task has taken on added importance. In a knowledge economy, people are the company’s most…

    • 1913 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Chapter 4

    • 2316 Words
    • 11 Pages

    The rise to prominence of knowledge workers as a vital source of competitive advantage is changing the balance of power in today’s organization. Knowledge workers place…

    • 2316 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    ITM501

    • 1173 Words
    • 5 Pages

    Knowledge sharing is not a new concept; it was noted that a business’s most important asset was its’ ability to process information, (Hayek, 1945). In the 1960s it was becoming apparent that rather than the semi-skilled production work, the amount of knowledge held by groups of individual workers was becoming more important to organizational success. This argument is supported by Drucker (1969) who stated that “Knowledge is the central capital, the cost centre and the crucial resource of the economy.” More important are: the dynamics of information and knowledge, how people assimilate it, and exchange/combine it to make new things out of it.1 Although we have realized the value and importance of knowledge management for some time now, certain companies have gone above and beyond in establishing initiatives to ensure KM is a firm foundation in which to continue to grow their business upon. The three companies I am going to discuss today, which have done exactly that, are Frito-Lay, NASA, and British Petroleum.…

    • 1173 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Article Review and Critique

    • 2323 Words
    • 10 Pages

    There are six factors that determine the knowledge-worker productivity. First, the task is made by the knowledge-workers. Second, they made effects on the responsibility for their productivity on the individual knowledge workers themselves, they give jobs to themselves. Third, knowledge workers need to learn their technology and teach their knowledge as well. Forth, productivity of the knowledge worker is not a matter of the quantity of output. Quality is at least as important. Fifth, knowledge workers are traded as an “asset”. Their good performances give them opportunities. Last, knowledge workers should make innovation to create better products. Depending on the jobs, Drucker show us examples that knowledge workers became useless by doing non-knowledge based work. The company should hire knowledge workers to do the tasks that can lead them to the right way to increase the productivity. The economics is the area…

    • 2323 Words
    • 10 Pages
    Good Essays
  • Good Essays

    In order to focus on strategically critical knowledge workers, it is necessary to move beyond merely creating a supportive culture or a best place to work. Top innovators understand their worth. These workers are independent and entrepreneurial, for instance like the originators of eBay, Google and Facebook. To keep such people, it is necessary to make them feel like they are building their own businesses within the larger organization. This can be achieved partly by recognizing their status as thought leaders but it is also important to give them a stake in the new lines of business they develop. The bottom line is that organizations need to view key talent as partners, rather than as employees or “resources”. The balance of power has shifted such that…

    • 1068 Words
    • 5 Pages
    Good Essays
  • Good Essays

    “Any piece of knowledge I acquire today has a value at this moment exactly proportioned to my skill to deal with it. Tomorrow, when I know more, I recall that piece of knowledge and use it better.” This quote was made by Mark Van Doren, an American Pulitzer Prize-winning poet and critic who at the time, had a true understanding of organizational knowledge and how important it was to nurture and cultivate the knowledge we had and continue to improve on it. During this case we will discuss the relationship between organizational learning and organizational knowledge and the affect that knowledge management has on them.…

    • 821 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Knowldge Workers

    • 584 Words
    • 3 Pages

    Introduction: The performance of organization in today’s economy has been drastically affected by Knowledge, which has been the main reason for organizations to perform better than others. According to Child, J. (2005) Knowledge depends on individual firm can only enhance creative individual in order for them to create Knowledge.…

    • 584 Words
    • 3 Pages
    Satisfactory Essays
  • Best Essays

    Contractually, the business was required to be operational in six different locations within nine months of the signing of the contract, so the emphasis was on output, not on the documentation and refinement of systems. Over time a paper based reporting process and an informal network of ‘experts’ evolved. These individuals tend to be the longer-term employees and those individuals to whom Davernport refers as “information heat-seekers” (1977, p 182).…

    • 4570 Words
    • 19 Pages
    Best Essays
  • Good Essays

    Knowledge Sharing

    • 659 Words
    • 3 Pages

    Organizations can leverage the power of knowledge and bring innovation in their product and service offerings, achieving higher customer satisfaction, higher revenues, profits etc. Ultimately it helps the organization meet its business objectives.…

    • 659 Words
    • 3 Pages
    Good Essays