Knowledge Management Audit Report

Topics: Knowledge management, Hewlett-Packard, Knowledge Pages: 16 (4911 words) Published: August 27, 2011
Assessment Item: Submission Date: Word Count: 2 26th May, 2011 3600

Knowledge Management Audit Report
Student Name


Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software, printers, scanners, storage devices etc. In 1995, the company decided to introduce knowledge management in its organization that will make its systems, processes, outcomes superior with organized and systematic knowledge handling and storage. HP faces severe competition and thus has to be ahead of the market using many strategies, one of which is application of Knowledge Management (KM). With over 600 business units located globally in a decentralized structure, the idea was to integrate knowledge within, across all streams of organization and beyond. HP started its KM campaign defining its vision, creating the design for KM and then beginning the transition (Martiny, 1998). HP has made a concerted effort to keep the KM strategies aligned with The Australian Standard AS5037-2005 that provides guidance on what are the principles of knowledge management and the parameters of implementation that can be adopted using a flexible framework. Knowledge audit case study of HP reveals that KM is conducted through 5 guidelines: share, innovate, reuse, collaborate and learn (Garfield, 2007). Further main components of KM remained people, processes and technologies. HP makes use of KM tools such as knowledge mapping that creates new actionable information, project snapshots and forms learning communities. At HP, the culture is highly relaxed with open cubicle physical structure that enables information sharing easily. At the same time a learning ambience is maintained through the organization that is also driven with a problem solving mind frame. Leadership at HP has been very successful both during transition and during transaction in order to integrate the new KM system and to facilitate it every day. Leading and driving knowledge workers are challenging tasks but so far HP managed them quite well. HP knowledge workers dwell in an environment that has technological tools of creating, sharing, and exchanging knowledge using most interactive multimedia and platforms. The KM tools at HP make transferring and retrieving information very efficient. Further the facilitative role of the HP leader, and the open environment gives knowledge workers perfect environment for them to grow and to contribute to the organization. Technology is a very crucial and important aspect that HP has made full use of; it has created softwares and portals that allows its stakeholders control over KM. Training Trading Post, Connex: A guide to internal experts, and HP Network News: A resource for HP dealers. Further systems like K-Net, number of knowledge sharing technologies are invented and incorporated in HP’s organization, used by every knowledge worker and leader, along with assistance from knowledge advisors on how to best utilize the technology. In order for the knowledge audit to be successful, a series of questions that need to be asked by the HP management have been quoted regarding the role of leader in maintaining learning culture in the organization, KM integration of new company acquisitions and flexibility in the system to provide leeway for new knowledge, creating core competencies in the market, knowledge integration across business units and across various functions in HP. Finally series of recommendations help guide HP in improving the KM system in its company. Page i

Table of Contents
EXECUTIVE SUMMARY ............................................................................................................................. i INTRODUCTION ....................................................................................................................................... 1 Knowledge Management...

References: AS 5037 – 2005: knowledge management blueprint for Australian organisations?’ by Stuart Ferguson in The Australian Library Journal, Vol 55, No. 3 (2006) APQC (2000), ”Successfully implementing knowledge management- Case study Hewlett Packard’, American Productivity and Quality Centre, accessed from on 24 May, 2011. DiMattia, S. and Oder, N. (1997), ”Knowledge management: hope, hype, or harbinger?”, Library Journal, Vol.122, Iss.15, pp.33-5 Donovan, M. (2008) “Effectively Managing The 21st Century Knowledge Worker”, Journal of Knowledge Management Practice, Vol. 9, No. 1, March 2008. DuBrin, Andrew J. (2010): Leadership: research findings, practice, and skills, Mason, OH: South-Western/Cengage, 6th ed., ISBN 978-0-547-14396-5 Garfield, S. (2007) ‘Knowledge Management in the Real World’, Lecture given at Lawrence Technological University Grönhaug, K. and Nordhaug, O. (1992), “Strategy and competence in firms”, European Management Journal, Vol. 10 No. 4, pp. 438-44 Harbison, J. en P. Pekar, (1997), A Practical Guide to Alliances: Leapfrogging the Learning Curve, Booz Allen & Hamilton HP (2005), Annual Report-05, accessed from: Edgar/47217/1047469-05-28479/05-00.pdf accessed on 22 may, 2011 Inside knowledge (2011) “Knowledge Management at Hewlett-Packard’, accessed from /qx/display.htmm, accessed on 13th May, 2011. ITWEB (2011) ‘Some Principles of Knowledge Management’, accessed from accessed on 22 may, 2011 Junnarkar, A. (2004) ‘Hewlett Packard; making sense of knowledge management’, in Knowledge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions, Kidd, J., Knowledge Management Research Practice, Volume: 3, Issue: 2, Publisher: Butterworth-Heinemann. KSR (2006), Knowledge Street Report, accessed from /Knowledge_Street_Report__Knowledge_Advisors_at_HP.pdf accessed on 20 may, 2011 Liebowitz, J, Rubenstein-Montano, B, McCaw, D, Buchwalter, J & Browning, C (2000), 'The knowledge audit ', Knowledge and Process Management, vol. 7, no. 1, pp. 3-10. Lin, Lu (2006) "Challenges to km at hewlett packard china", Knowledge Management Review,, online at
Page 11 accessed on 25 May, 2011. Martiny, M. (1998), "Knowledge management at HP consulting", Organizational Dynamics, Vol. 27 No.2, pp.71-7 Rutihinda, C. (1996), Resource-based Internationalization, Akademitryck AB, Stockholm Sieloff, C. G. (1999). "If Only HP Knew What HP Knows": the Roots of Knowledge Management at Hewlett-Packard." Journal of Knowledge Management,3(1) Thomas H. Davenport, (1996) Knowledge Management Case Study, Knowledge Management at Hewlett-Packard.
Page 12
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Knowledge Management Audit Report Essay
  • knowledge management Essay
  • Essay about Summary of Knowledge Management Journal, Knowledge management and organizational culture a theoretical integrative
  • Knowledge Management Essay
  • Knowledge Audit Report Essay
  • Management Report Essay
  • Knowledge Management Individual Report Essay

Become a StudyMode Member

Sign Up - It's Free