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Kiticat
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| Family Name |Given Names |Student Number |Campus |

| | | | |
|Gao |Li |157687 |SOU |
|Deng |Xueyu |157144 |SOU |

|Unit Code |Unit Name |

|BMA351 |Marketing Management Strategies |

|Assignment Topic |

| |
|Outline and discuss the gaps that can occur in delivery of service quality. What steps that managers take to close these service |
|quality gaps? Use example to support your answer. |

|Assignment Number |Due Date |

|1 |2nd April. 2013 |

|Tutor’s Name |Tutorial time |

|Allen Xi |20th -28th Mar. 2013 |

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|I declare that all material in this
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