Kingo Case Study
Consulting Report to Marcus Kingo -2011
Summary statement
Exponential growth in Kingo’s business has resulted in operational complexity and errors, creating an opportunity for improving the strategic management of the day-to-day operations. Since inception less than two years ago the company has grown from one truck to five and sales revenue has increased from $300,000 to $600,000. This additional growth has spanned into new geographical areas and which now includes Kitchener and Hamilton. Ojha consulting recommends the implementation of Platform as a Service (PaaS).
Problem identification
High business growth demand has increased complexity and quantity of essential information that needs to be shared among staff. The scope …show more content…
Vendor support is assumed to be similar to that received with Microsoft Works.
Custom Application
Functionality can be achieved but is it potentially at an unknown expense. Cost for vendor support is also uncertain. While you can customize your program requirements, you will not know if it will meet your needs until it is completed.
Google Docs
No vendor support makes this an excluded option.
Platform as a Service
This solution is easy to use and can be remotely accessed by multiple users. This information system has the ability to adapt to a changing environment and a growing business. In choosing this solution data migration is included so you will free up valuable time to focus on strategic management of your business. Cost of the service support is relatively expensive however the cost can be justified by the favourable trade offs in functionality and implementation time. Furthermore, flexibility in solutions and vendor support give you the ability to remain …show more content…
Test PaaS often prior to full implementation to learn and refine processes. 4. Contingency action plans must be practiced prior to implementation of PaaS. We suggest keeping Microsoft Works viable on a standalone computer should PaaS fail in anyway. Having a back up option to maintain business functioning is smart. I would also trial a third manual option for billing and database collection with Excel. This manual option can be trialed for three weeks leading PaaS implementation. Customers who are willing to participate with these contingency action plans should be given a discount or future coupon. 5. Staff roles and responsibilities need to be modified to minimize the number of employees communicating and inputting essential information. We recommend keeping two Call Center Operators but having 12-hour shifts. This will ensure continuity of information flow and staff accountability. With the new PaaS system a Data Clerk is not required as call center operators and drivers enter information in real-time. Reallocation of resource to hire a Quality Personnel to ensure standards and compliance with information system and operational business process are met would be
Summary statement
Exponential growth in Kingo’s business has resulted in operational complexity and errors, creating an opportunity for improving the strategic management of the day-to-day operations. Since inception less than two years ago the company has grown from one truck to five and sales revenue has increased from $300,000 to $600,000. This additional growth has spanned into new geographical areas and which now includes Kitchener and Hamilton. Ojha consulting recommends the implementation of Platform as a Service (PaaS).
Problem identification
High business growth demand has increased complexity and quantity of essential information that needs to be shared among staff. The scope …show more content…
Vendor support is assumed to be similar to that received with Microsoft Works.
Custom Application
Functionality can be achieved but is it potentially at an unknown expense. Cost for vendor support is also uncertain. While you can customize your program requirements, you will not know if it will meet your needs until it is completed.
Google Docs
No vendor support makes this an excluded option.
Platform as a Service
This solution is easy to use and can be remotely accessed by multiple users. This information system has the ability to adapt to a changing environment and a growing business. In choosing this solution data migration is included so you will free up valuable time to focus on strategic management of your business. Cost of the service support is relatively expensive however the cost can be justified by the favourable trade offs in functionality and implementation time. Furthermore, flexibility in solutions and vendor support give you the ability to remain …show more content…
Test PaaS often prior to full implementation to learn and refine processes. 4. Contingency action plans must be practiced prior to implementation of PaaS. We suggest keeping Microsoft Works viable on a standalone computer should PaaS fail in anyway. Having a back up option to maintain business functioning is smart. I would also trial a third manual option for billing and database collection with Excel. This manual option can be trialed for three weeks leading PaaS implementation. Customers who are willing to participate with these contingency action plans should be given a discount or future coupon. 5. Staff roles and responsibilities need to be modified to minimize the number of employees communicating and inputting essential information. We recommend keeping two Call Center Operators but having 12-hour shifts. This will ensure continuity of information flow and staff accountability. With the new PaaS system a Data Clerk is not required as call center operators and drivers enter information in real-time. Reallocation of resource to hire a Quality Personnel to ensure standards and compliance with information system and operational business process are met would be