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Kingdom of Saudi Arabia: Technical and Vocational Training Courses

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Kingdom of Saudi Arabia
Technical Corporation and Vocational Training Directorate General For Curricula Design & Development

Computer and Info. Technology Department

 
Major

Computer Technical Support
1430H – 2010G

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

 The Index Course Title MAIN COVER The Index. Course Description. The Study Plans Distributed on trimesters. COMPUTER COMMON COURSES COVER Specialized English -1 Specialized English -2 Communication Skills-1 Communication Skills -2 Specialized mathematics Computer components & Assembly. Advanced Computer Applications Operating System -1 Operating System -2 Computer Network Fundamentals Computer Client O. S. TECHNICAL SUPPORT COURSES COVER Fundamentals of Electronics Technical Support Skills Computer Hardware Maintenance Fundamentals of Computer Security LAN Support Preparation for Professional Certificates

 

Page 1 2 3 4 5 6 11 14 18 22 25 34 40 45 48 56 61 62 68 73 79 85 89

- 2 - Of - 90 -

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Department

Computer and Info. Technology

Major

Technical Support

Course Description: This course is designed to fulfill the training needs of local jobs based on the national occupational skill standards of the computer user technical support. Training also includes general skills of English language, mathematics, physics, human interaction, vocational guidance, excellence and communication. Basic skills on electricity, electronics, data circuits, networks, operating systems and specialized skills in computer assembly, maintenance and upgrading are also included. Trainees are trained in 1560 training hours in addition to 420 practical training hours. Graduates will receive a Diploma (associate degree) in Computer Technology (Technical Support) and have the opportunity to work in fields related to computer maintenance, operating and information. A graduate will be able to work with or manage technical support centers. Course's general objective: This program aims to provide trainees with skills and necessary knowledge to carry out the work in technical support at the fourth level of the National Vocational Qualifications System. Course's specific objectives: At the end of this course trainees should be able to perform the following: 1- Computer assembly. 2- Computer upgrade. 3- Computer maintenance. 4- Technical troubleshooting. 5- Computer technical support. 6- Computer applications and operating system backup. 7- Technical support management. 8- Career communications. 9- Knowledge of tech. support specialized terms.

3 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Course Code ISL 101 ARB 101 ENG 106 MAT 113 CMT 101 PHY 115 VOC 107

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

The Study Plans Distributed on trimesters
No. 1 2 3 4 5 6 7 First trimester Course Name
Prerequisites

No. of Units
CRH

L

P

T

CTH

Islamic Culture -1 Arabic Language General English Language General Mathematics Introduction to Computer Applications General Physics Vocational Guidance & Excellence Total Number of Units CRH: Credit Hours L: Lecture P: Practical Course Code ENG 135 MAT 115 CMT 102 SUP 113 CMT 127 Course Code ENG 234 CMT 124 SUP 222 SUP 137 Course Code ISL 102 ENG 137 SUP 132 NET 107 ETH 101 Course Code ENG 237 SUP 232 SUP 267 SUP 247 SUP 290 Course Name Specialized English -1 Specialized mathematics Advanced Computer Applications Fundamentals of Electronics Computer components & Assembly Total Number of Units Course Name Specialized English -2 Computer Client O.S. Technical Support Skills Computer Hardware Maintenance Total Number of Units Course Name Islamic Culture -2 Communication Skills -1 Operating System -1 Network Fundamentals Professional Ethics & Comm. Skills Total Number of Units Course Name Communication Skills -1 Operating System -2 Fundamentals of Computer Security LAN Support Preparation for Professional Certificates Total Number of Units Course Name Co-operative Training

T: Tutorial
Prerequisites

2 2 0 0 2 2 0 0 4 4 0 2 4 4 0 0 2 0 4 0 3 3 0 1 2 2 0 0 19 17 4 3 CTH: Contact Hours No. of Units CRH

2 2 6 4 4 4 2 24

Second trimester

No. 1 2 3 4 5

L

P

T

CTH

ENG 106 MAT 113 CMT 101

4 3 2 4 4 17
CRH

4 3 0 2 2 11
L

0 0 4 4 4 12
P

2 1 0 0 0 3
T

6 4 4 6 6 26
CTH

Third trimester

No. 1 2 3 4

Prerequisites

No. of Units 4 4 3 4 15
CRH

ENG 135 CMT 127 CMT 102 CMT 127

4 2 2 2 10
L

0 4 2 4 10
P

2 0 0 0 2
T

6 6 4 6 22
CTH

Forth trimester

No. 1 2 3 4 5

Prerequisites

No. of Units 2 4 4 4 2 16
CRH

ISL 101 ENG 106 CMT 124

2 4 2 2 2 12
L

0 0 4 4 0 8
P

0 2 0 0 0 2
T

2 6 6 6 2 22
CTH

No. Fifth trimester 1 2 3 4 5

Prerequisites

No. of Units 4 4 4 4 1 17 4 2 2 2 0 10
L

ENG 137 SUP 132 CMT 124 NET 107 CMT 124 CMT 127

0 4 4 4 2 14
P

2 0 0 0 0 2
T

6 6 6 6 2 26
CTH

Sixth trimester

No. 1

Course Code SUP 299

Prerequisites

No. of Units
CRH

4
CRH

Site Conditions Over 420 hours
L P T
CTH

Total Number of trimesters Credit Units Total of training Hours (13X120) + Cooperative training Hours (420)

88

60

48 12 1980

120

4 Of 90

Kingdom of Saudi Arabia
Technical Corporation and Vocational Training Directorate General For Curricula Design & Development

COMPUTER COMMON COURSES
1430H – 2010G

 

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department English Language Center Course Name Specialized English-1 Prerequisites ENG 106 Trimester 1 2 Credit Hours 4 L 4 Contact W 0 Hours (hours per week) T 2 Course description:

Major Course Code 3 4

Computing Technology ENG 135 5 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This basic course aims at introducing students of computer & information technology to the technical English language of their field of specializations. General Objective: The general goal of this course is to enable the students to comprehend and speak basic simple written and spoken technical English in the field of computer science & information technology as well as preparing them for enrollment in more advanced courses of similar nature.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

A. Procedural Objectives: Trainee should be able to: B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Grasp and use a reasonable amount of basic technical terms in their field of study. 2. Comprehend simple to intermediate technical texts of computing & IT. 3. Employ related grammatical structures used in the language of their major. 4. Understand acronyms as they relate to computing and IT. 5. Prepare and orally present technical material covered in class. 6. Write sequences, facts, descriptions, emails, comparisons, and give instructions. 7. Understand spoken language presented in class. Textbook: Additional Readings and Teaching Aids. References: Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge

Santiago, R. E. (2007) Infotech: English for computer users. Cambridge: Cambridge University Press. Course Book Audio CD. Oxford Word Power Dictionary. NOSS Related tasks Task Task Description Basic knowledge Basic knowledge Basic knowledge Basic knowledge

Theoretical and Practical Topics:

o o o o

Unit 1 Computer Applications (Page 2). Unit 2 Computer essentials (Page 7). Unit 3 Inside the system (Page 11). Unit 4 Buying a computer (Page 16). 6 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge

http://cdd.tvtc.gov.sa

 

o o o o o o o o o o o o

Unit 5 Type, click and talk! (Page 22). Unit 6 Capture your favorite image (Page 27). Unit 7 Display screens and ergonomics (Page 32). Unit 8 Choosing a printer (Page 37). Unit 9 Devices for the disabled (Page 42). Unit 10 Magnetic storage (Page 48). Unit 11 Optical storage (Page 52). Unit 12 Flash memory (Page 57). Unit 13 The operating system (OS) (Page 63). Unit 14 Word processing (WP) (Page 68). Unit 15 Spreadsheets and databases (Page 73). Unit 15 Spreadsheets and databases (Page 73). Detailed Contents

 
Hours
4 Instructional Objectives Students will learn and practice the following Language forms and functions: Module 1 Computers today 1 Unit 1 Computer Applications (Page 2): o Match captions with pictures. o In pairs, discuss how computers are used in o The digital age. various situations. o The magic of computers. o Read the text and identify parts of speech. o Collocations. o Guess the meaning from context. o Computers at work. o Match words with their correct meanings. o Match the verbs with nouns to practice collocations. o Complete sentences using collocations. o Listen and complete a table. o Read a text and fill the gaps with sentences. o Write a short presentation. o Discuss the elements of computer systems. Unit 2 Computer essentials (Page 7): o Label computer elements in a graph. o Different types of computer . o Match the slogans with hardware. o Advertising slogans. o Scan slogans for similar words. o What is a computer?. o Read the text and explain a figure. o Listen and label pictures & check comprehension. o Use classifying expressions to describe a diagram. o Write an email to explain the benefits of computers. o Translate technical specifications into Arabic. Unit 3 Inside the system (Page 11): o Distinguish between RAM and ROM. o Technical specifications. o Learn about how memory is measured o What is inside a PC system?. o Use relative clauses. o How memory is measured?. o Listen for specific information to fill a diagram. o Review computer terms in groups.

Contents

4

6

7 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
4

 Department



224

Major Computing Technology
o o o o o o

http://cdd.tvtc.gov.sa

 

4

4

4

4

Discuss the elements of computer systems. Label computer elements in a graph. Match the slogans with hardware. Scan slogans for similar words. Read the text and explain a figure. Listen and label pictures & check comprehension. o Use classifying expressions to describe a diagram. o Write an email to explain the benefits of computers. Module 2 Input/Output devices 21 o Label input devices. Unit 5 Type, click and talk! (Page 22): o Listen for information. o Describing input devices. o Use the infinitive and gerunds to describe o Functions and features of devices. input devices functions and features. o The keyboard. o Label pictures with functions. o Mouse actions. o Fill in a reading text with missing verbs. o Interacting with your computer. o Speech recognition systems. o Listen for comprehension. o Discuss the ways of capturing an image on a Unit 6 Capture your favorite image computer. (Page 27): o Read a text and answer questions. o They eyes of your computer . o Listen to a conversation and complete notes. o Scanners . o Distinguish between facts & opinion. o A digital camera. o Complete sentences with the right superlative o Superlatives . form. o Suffixes. o Use suitable suffixes to form adjectives or nouns. o Describe a camera, webcam, or a video camera. o Talk about your computer screen. Unit 7 Display screens and ergonomics o Match definitions with technical words. (Page 32): o Read and answer questions about the o How screen displays work. computer screen display. o Choosing the right display device. o Listen and recommend display devices. o Ergonomics. o Discuss the health problems associated with o Should & Shouldn’t. computer use. o Practice giving instructions and advice ( by using should or shouldn't). o Write an email using guidelines. o Label the types of printer. Unit 8 Choosing a printer (Page 37): o Read the text and discuss printer types. o Printers. o Scan a text for words with similar meanings o Multifunction printers. o Join ideas using suitable connectors. o Comparatives. o Label connectors according to their function. o Complete sentences using the comparative forms of the adjectives. o Read adverts and answer questions. o Write an email to your friend comparing two printers. Unit 4 Buying a computer (Page 16): o In a computer shop. o Choosing the right computer. o Computer adverts. o Technical specifications. o Greetings and offering help.

8 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
4 o o o o

 Department



224

Major Computing Technology
o o o o o

http://cdd.tvtc.gov.sa

 

4

4

4

Describe photos. Search for information in a text. Complete a crossword from a text. Form noun phrases. Select the type of a modifier before a head noun. o Listen to an interview and make notes. o Write an email summarizing the different technologies available in the market for disabled. Module 3 Storage devices 47 o Scan a text for information. Unit 10 Magnetic storage (Page 48): o Complete sentences with words. o Types of magnetic drives. o Listen and answer questions. o Buying a portable hard drive. o Identify a sector and track in a figure. o Precautions. o Match words with definitions. o Word building. o Match instructions with techno pictures. o Use the imperatives to give precaution and warnings. o Identify parts of a speech. o Write a replay to an email. o Discuss the major DVD & CDs functions Unit 11 Optical storage (Page 52): o DVD & CDs. and features. o Optical discs and drives. o Listen to a conversation for information. o Choosing the right storage device. o Scan a text for information Make notes from o Connectors reading. o Match connectors with their functions. o Translate computer instructions into Arabic. o In pairs, choose and give reasons on selection of storage devices. o Give an opinion about a topic from a forum. o Match flash memories descriptions with the Unit 12 Flash memory (Page 57): pictures. o Flash-based gadgets. o Read the text about flash memories and o Memory in a flash. answer the questions. o What are flash drives?. o Scan a text for words or phrases with similar meanings. o Practice word buildings. Unit 9 Devices for the disabled (Page 42):

Assistive technologies. Computers for disabled. Noun Phrases. Assistive technologies for blind.

o

Convert nouns into verbs and verb into nouns.

4

Put two words or more together to form new meaning. o Listen for comprehension. o Describe a flash based device. o Write a short reply to a text from a friend. o Complete a vocabulary puzzle. Module 4 Basic software 62 Unit 13 The operating system (OS) o Discuss the functions of the operating systems. o Complete a text with technical words. (Page 63): o The functions of operating systems. o Read the text and decide which adjectives to o GUI operating systems. use to describe the GUI. o Mac & PC operating systems. o Translate operating system terms and o Windows Vista. expressions into Arabic. o 9 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
o o o

http://cdd.tvtc.gov.sa

 

4

Unit 14 Word processing (WP) (Page 68): o Word Processing features. o Word Sudoku. o The Cut & Paste techniques .

o o o o o o o o o o o

4

Unit 15 Spreadsheets and databases (Page 73): o Spreadsheet programs. o Business letters. o Databases. o Software at home and at work.

o o o o o o o o o o

Label the interface features. Compare MAC and PC operating systems. Decide if these nouns are countable, uncountable or either. Write a summary following steps. Discuss the major functions and features of MS-Word Processor. Translate features and functions of WP to own language. Read instructions and complete the puzzle. Listen and identify steps in a task. Give instructions on how to cut and paste text. Correct mistakes in a dialogue. Practice giving instruction using the imperative. Write how to copy and paste an image into Word. Write instructions on how to use find and replace a text. Scan descriptions to match with dialogue boxes. Discuss what spreadsheets are and what they are used for? Label words with diagram. Listen for comprehension. Discuss the advantages and disadvantages of showing data as a graph. Complete an invoice and a letter. Write fax to complain about having errors installing a printer. Make a list of applications. Read a text about databases. Form the plural of regular and irregular nouns. Practice the plural endings.

10 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department English Language Center Course Name Specialized English -2 Prerequisites ENG 135 Trimester 1 2 Credit Hours L Contact W Hours (hours per week) T Course description:

Major Course Code 3 4 4 0 2 4

Computing Technology ENG 234 5 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Building on the content of Technical English I, this course is intended to provide students of Computer Science and IT with more advanced and specialized technical English needed for studying their major and functioning in their future careers. General Objective: The general goal of this course is to develop students’ proficiency in technical English and in the four language skills in general and in reading and writing in particular. In addition, students will lean specialist terminology related to computer science and IT.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

A. Procedural Objectives: Trainee should be able to: B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Understand and use advanced computing terminology. 2. Comprehend technical texts that cover a wide range of topics in their field. 3. Understand and use grammatical structures related to technical language. 4. Understand abbreviations (acronyms) as they relate to computing and information technology. 5. Prepare and orally present technical materials covered in the classroom. 6. Write short essays using sequence, fact, description, comparison. 7. Understand spoken language presented in the classroom and workplace. Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge

Textbook: Additional Readings and Teaching Aids. References:

Oxford English for Information Technology – E. Glendinning & J. McEwan. Reading to be selected and distributed by the instructor. Oxford Word Power Dictionary.

11 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Theoretical and Practical Topics: Task

NOSS Related tasks Task Description Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge  

o o o o o o o o o o

Unit 1: Computer Users. Unit 2: Computer Architecture. Unit 3: Computer Applications. Unit 5: Former Student. Unit 6: Operating Systems. Unit 7: Graphical User Interfaces. Unit 10: Computer Support. Unit 11: Networks. Unit 18: Data Security. Unit 22: People in Computing. Detailed Contents Contents

Unit 1: Computer Users
A:

Hours
4

o o o o
B: o 4 A:

Starter Speaking Writing Language Skills

Instructional Objectives In each unit students will learn and practice the following language functions and skills: o Listen for specific Information. o Practice speaking and writing about their own use of computer. o Understand the difference between the Past simple and the Present perfect. o Practice reading for specific information. o Exchange personal information. o Participate in discussions related to the uses of computer. o Practice reading for specific information. o Practice reading advertisement. o Understand and use common computing terminology. o Use sequence words. o Understand prepositions of place o Write a brief description. o Discuss major computer applications. o Practice reading diagrams and charts. o Practice skimming and scanning. o Describe a process verbally. o Use the Present passive for description of processes. o Describe a process in writing. o o o o o 12 Of 90 Discuss IT courses. Practice Listening for specific information. Understand questions in the past simple. Practice using phrasal verbs with up Describe an IT course in writing.

Specialist reading Unit 2: Computer Architecture o o o o o Starter Reading Speaking Writing Language Skills Specialist reading

B: o 6

Unit 3: Computer Applications
A:

B: o 4 A:

o o o o o

Starter Reading Language Skills Speaking Writing

Specialist reading Unit 5: Former Student o o o
o

Starter Speaking Language Skills Writing

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
6

 Department



224

Major Computing Technology
o Participate in discussions related to operating systems. o Practice skimming and scanning. o Describe main operating systems verbally. o Understand the use of the ‫ــ‬ing form in subject position and after preposition. o Practice describing technical concepts in writing. o Discuss diagrams related to computer interfaces. o Practice timed reading for specific details. o Learn and practice common verbs used in computer applications. o Understand how to use verbs like: allow, enable, help, let and permit. o Practice writing instructions. o Understand a spoken explanation. o Understand If-sentences. o Understand and follow sequential procedures verbally.

http://cdd.tvtc.gov.sa

 

Unit 6: Operating Systems
A:

B: o 4 A:

o o o o o

Starter Reading Speaking Language Skills Writing

Specialist reading Unit 7: Graphical User Interfaces o o o o B: o

Starter Reading Speaking Writing

4

Specialist reading Unit 10: Computer Support
A:

6

Starter Language Skills o Speaking Unit 11: Networks o o
A:

o o o o o
B:

Starter Reading Language Skills Speaking Writing

o Understand and use an adequate amount of advanced computing terminology. o Read a diagram and text together. o Understand and use relative clauses with participle. o Explain sequential procedures verbally. o Practice writing advantages and disadvantages. o Participate in discussions related to data security. o Read and comprehending technical texts (scanning). o Learn and practice cause and effect structure. o Write a detailed description of a technical problem and its solution. o Discuss professional life of people working in IT. o Practice note-taking. o Understand and practicing how to use structures used for requirement: need to, have, must, be + essential and critical o Transfer information from a text to a table. o Practice how to write a c.v. for a job application.

6

Specialist reading Unit 18: Data Security
o A:

o o o o o
B: o 4 A:

Starter Reading Language Skills Speaking Writing

Specialist reading Unit 22: People in Computing o o o o o
B: o

Starter Reading Language Skills Speaking Writing

2 2

Specialist reading Revision Quizzes and exams

13 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department English Language Center Course Name Communication Skills-1 Prerequisites ENG 106 Trimester 1 2 Credit Hours L Contact W Hours (hours per week) T

Major Course Code 3 4 4 4 0 2

Computing Technology ENG 137 5 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: Building on the content of previous English courses (Eng 106, ESP I & II), this course is intended to provide computing and IT students with opportunities to develop their communication skills both in daily life and at the workplace. The course focuses on workplace skills, communicative ability, and life skills. General Objective: The general goal of this course is to develop students’ language and communication skills both at the workplace and in their daily interaction with speakers of English. Another important goal of the course is to determine students' future communicative needs (both oral and written) and tailor instruction towards such needs through authentic activities that simulate real life communication.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

A. Procedural Objectives: Trainee should be able to: B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Understand spoken and written general and employmentrelated language. 2. Communicate in their own words with instructors and coworkers. 3. Understand the cultural and civic expectations of their new environment and workplace. 4. Cope with authentic documents they will encounter at work (most if not all skills in the syllabus address workplace. Textbook:

Basic knowledge Basic knowledge Basic knowledge Basic knowledge

Workplace Plus: Living and Working in English. (Student Book) By Joan Saslow. Longman. http://www.longman.com/workplaceplus Workplace Plus: Living and Working in English. (Work Book) By Joan Saslow

Additional Readings Additional relevant communicative activities to be selected by the instructor. and Teaching Aids. English/English/Arabic Dictionary References: Recommendations for Instructors:  Teachers are advised to use additional supplementary materials (as needed) based on the communication needs of their students.  It is also recommended to make use of the students' knowledge of the subject mater in their major in order to boost their self confidence and use their technical knowledge to develop communication in class.  The use of PowerPoint and other teaching aides is highly recommended. Authentic Communicative activities in this book are very important tools to develop the students' communicative competence. Based on the student’s field of training, using more relevant authentic communicative activities will prove useful.

14 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Theoretical and Practical Topics: Task o o o o o o o o o o Unit 1: Your Life and Work. Unit 2: Your Environment. Unit 3: Your Equipment and Machines. Unit 4: Your Customers. Unit 5: Your Time. Unit 6: Your Supplies and Resources. Unit 7: Your Relationships. Unit 8: Your Health and Safety. Unit 9: Your Money. Unit 10: Your Career.

NOSS Related tasks Task Description Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge  

Detailed Contents
Hours
4

Contents
Unit 1: Your Life and Work: Skills: o Preparing for job interview. o Requesting a letter of recommendation. o Filling out an application. o Describing skills and abilities. Grammar: o Present perfect continuous. o Gerunds for describing likes, dislikes and skills. Unit 2: Your Environment: Skills: o Requesting and giving directions in a building. o Offering and giving assistance. o Giving directions to a place. Grammar: o Imperatives for directions, warnings, requests and suggestions. o Indirect commands. Unit 3: Your Equipment and Machines: Skills: o Reporting equipment breakdown. o Troubleshooting a problem. o Discussing product warranty. o Using Product service telephone lines. Grammar: o The passive voice. o Review: Irregular past participles. Unit 4: Your Customers: Skills: o Offering and asking for services. o Explaining conditions. o Writing consumer complaint letters. 15 Of 90

Instructional Objectives In each unit students will learn and practice the following language functions and skills: o Engage in short conversations. o Get to know someone. o Ask for references.

4

o Give directions for transportation. o Use maps and building directions.

6

o Discuss a product warranty. o Complete a proof-of-purchase card. o Use telephone to call product service lines.

4

o o o o

Request a certain brand. Ask for service in a gas station. Explain conditions. Write consumer complaint letters.

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

6

4

4

6

4

4

Grammar: o Used to. o Comparisons with as and not as. o Review: Comparative forms. Unit 5: Your Time: Skills: o Understanding consequences. o Discussing payment. o Understanding importance of punctuality. o Rescheduling events. Grammar: o Verbs followed by infinitives. o Verbs followed by objects and infinitives. Unit 6: Your Supplies and Resources: Skills: o Comparing and contrasting values. o Drawing conclusions. o Classifying products. Grammar: o Conclusions with must. o Exclamations with what. Unit 7: Your Relationships: Skills: o Asking about and understanding rules and laws. o Congratulating someone on good news. o Offering help. o Comparing and contrasting customs and laws. Grammar: o Impersonal it with adjectives and infinitives. Unit 8: Your Health and Safety: Skills: o Reading directions and warnings. o Following employer policies. o Applying warnings on medications. Grammar: o Review: Possessive adjectives. o Possessive pronouns. Unit 9: Your Money: Skills: o Reading bills. o Writing checks. o Evaluating financial services of banks. o Offering information to customers. Grammar: o Conditional sentences. o Keep + gerund. Unit 10: Your Career: Skills: o Calling for an interview. o Offering job history and references. o Discussing career goals. o Accepting feedback in performance reviews. 16 Of 90

o Discuss payment. o Calculate pay. o Understand importance of punctuality. o Reschedule events.

o o o o

Compare prices. Use unit pricing. Use food coupons. Determine the best buy.

o Offer help. o Understand rules, laws and violations.

Return an item to the supermarket. o Get a prescription. o Choose and use over-the-counter medications.

o Find appropriate person for information. o Use the yellow pages. o Read the fine print. o Understand credit and debit cards.

o Phone for an interview. o Praise others. o Accept complaints.

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Grammar: o Review: The simple present tense and the present continuous. o Review: The present perfect and the present perfect continuous. 4 Recommendations for Instructors: o Teachers are advised to use additional supplementary materials (as needed) based on the communication needs of their students. o It is also recommended to make use of the students' knowledge of the subject mater in their major in order to boost their self confidence and use their technical. o knowledge to develop communication in class. o The use of PowerPoint and other teaching. aides is highly recommended. Authentic Communicative activities in this book are very important tools to develop the students' communicative competence. Based on the student’s field of training, using more relevant authentic communicative activities will prove useful.

17 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department English Language Center Course Name Communication Skills -2 Prerequisites ENG 137 Trimester 1 2 Credit Hours L Contact W Hours (hours per week) T

Major Course Code 3 4

Computing Technology ENG 237 5 4 4 0 2 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: Building on the language skills developed in previous English courses (Eng 101, ESP I & II), this course is intended to provide Computing and IT students with opportunities to develop their communication skills both in daily life and at the workplace. The course focuses on workplace skills, communicative ability, and life skills. General Objective: The general goal of this course is to develop students’ language and communication skills both at the workplace and in their daily interaction with speakers of English. Another important goal of the course is to determine students' future communicative needs (both oral and written) and tailor instruction towards such needs through authentic activities that simulate real life communication.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

A. Procedural Objectives: Trainee should be able to: B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Understand spoken and written general and employmentrelated language. 2. Communicate in their own words with instructors and coworkers. 3. Understand the cultural and civic expectations of their new environment and workplace. 4. Cope with authentic documents they will encounter at work. Textbook:

Basic knowledge Basic knowledge Basic knowledge

Basic knowledge Workplace Plus: Living and Working in English 3. (Student Book) By Joan Saslow. Longman. http://www.longman.com/workplaceplus Workplace Plus: Living and Working in English 3. (Work Book) By Joan Saslow.

Additional Readings Additional relevant communicative activities to be selected by the instructor. and Teaching Aids. English/English/Arabic Dictionary References: Recommendations for Instructors:  Teachers are advised to use additional supplementary materials (as needed) based on the communication needs of their students.  It is also recommended to make use of the students' knowledge of the subject mater in their major in order to boost their self confidence and use their technical knowledge to develop communication in class.  The use of PowerPoint and other teaching aides is highly recommended. Authentic Communicative activities in this book are very important tools to develop the students' communicative competence. Based on the student’s field of training, using more relevant authentic communicative activities will prove useful.

18 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Theoretical and Practical Topics: Task

NOSS Related tasks
         

o o o o o o o o o o

Unit 1: Your Life and Work. Unit 2: Your Environment. Unit 3: Your Equipment and Machines. Unit 4: Your Customers. Unit 5: Your Time. Unit 6: Your Supplies and Resources. Unit 7: Your Relationships. Unit 8: Your Health and Safety. Unit 9: Your Money. Unit 10: Your Career. Detailed Contents Contents

Unit 1: Your Life and Work: Skills: o Prepare for job interview. o Request a letter of recommendation. o Fill out an application. o Describe skills and abilities. Vocabulary: o Weather adjectives. o Expressions of surprise. o Occupations and allied skills. Unit 2: Your Environment: Skills: o Requesting and giving directions in a building. o Offering and giving assistance. o Giving directions to a place. Vocabulary: o Directions in building interiors. o Responses to social invitation. Unit 3: Your Equipment and Machines: Skills: o Report equipment breakdown. o Troubleshoot a problem. o Discuss product warranty. o Use Telephone Product service lines. Vocabulary: o Equipment, machine, and appliances. o Machine maintenance. o Computer malfunction. Unit 4: Your Customers: Skills: o Explain a discounted item. o Discuss a safety recall. 19 Of 90

Task Description Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge Basic knowledge  

Hours
4

Instructional Objectives In each unit students will learn and practice the following language functions and skills: o Engage in short conversations. o Get to know someone. o Ask for references.

4

o Give directions for transportation. o Use maps and building directions.

6

o Discuss a product warranty. o Complete a proof-of-purchase card. o Use telephone to call product service lines.

4

o o o o

Request a certain brand. Ask for service in a gas station. Explain conditions. Write consumer complaint letters.

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

6

4

4

6

4

o Improve quality-control problem. o Offer services. o Explain conditions. o Write consumer complaint letters. Vocabulary: o Phrases to describe good and bad quality. o Locations in a store. o Product for babies and children. Unit 5: Your Time: Skills: o Understand consequences of lateness. o Clarify job expectations. o Discuss payment, hours, and overtime pay. o Understand importance of punctuality. o Reschedule events. Vocabulary: o Payment options . o Wages and hours. o Time expressions. Unit 6: Your Supplies and Resources: Skills: o Order supplies by email or online. o Make economical purchasing decisions. o Determine the "best buy". o Draw conclusions. o Classify products. Vocabulary: o Containers. o Units of measure. o Abbreviations of quantity. Unit 7: Your Relationships: Skills: o Ask about and understand rules and laws. o Congratulate someone on good news. o Offer help. o Compare and contrast customs and laws. Vocabulary: o Expressions of uncertainty. o Conversation starters. o Adjectives of emotion. Unit 8: Your Health and Safety: Skills: o Read directions and warnings. o Follow employer policies. o Apply warnings on medications. o Return an item to the supermarket. Vocabulary: o Complaints about food. o Medicine label terms. Unit 9: Your Money: Skills: o Read bills. 20 Of 90

o Discuss payment. o Calculate pay. o Understand importance of punctuality. o Reschedule events.

o o o o

Compare prices. Use unit pricing. Use food coupons. Determine the best buy.

o Offer help. o Understand rules, laws and violations.

Return an item to the supermarket. o Get a prescription. o Choose and use over-the-counter medications. o

o Find appropriate person for information. o Use the yellow pages.

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

o Write checks. o Read the fine print. o Evaluate financial services of banks. o Understand credit and debit cards. o Offer information to customers. Vocabulary: o Bank services and accounts. o Good and bad financial news. o Expressions of satisfaction and dissatisfaction. 4 o Phone for an interview. Unit 10: Your Career: o Praise others. Skills: o Call for an interview. o Accept complaints. o Offer job history and references. o Discuss career goals. o Accept feedback in performance reviews. o Praise others. o Accept compliments. Vocabulary: o Responses to compliments. o On the job educational opportunities. 4 Recommendations for Instructors: o Teachers are advised to use additional supplementary materials (as needed) based on the communication needs of their students. o It is also recommended to make use of the students' knowledge of the subject mater in their major in order to boost their self confidence and use their technical. o knowledge to develop communication in class. o The use of PowerPoint and other teaching. aides is highly recommended. Authentic Communicative activities in this book are very important tools to develop the students' communicative competence. Based on the student’s field of training, using more relevant authentic communicative activities will prove useful.

21 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Course Name Prerequisites Trimester Credit Hours Contact Hours

Computer and Info. Technology Specialized Mathematics 1 L W T 2 3 3 0 1 3

Major Course Code 4

Computing technology MAT 115 5 6
Cooperative

(hours per week)

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course introduces the required topics needed by the trainee in this major. Trainees are going to practice Algebraic expressions, multi-borders, Linear equations, Matrixes & limit, Logarithmic & basic circuits, Concept of function & its curves , Algebra of compound Number. Also, this course is required for all majors in the Computer Department. General Objective: This course aims to acquire the trainee the basic skills in Mathematical calculations related to computer technology.

Specific Objectives
1. To solve Algebraic expressions and Quadratic Equation. 2. To solve Linear equations. 3. To solve exponential functions. 4. To solve Logarithms. 5. To solve Trigonometric functions. 6. To draw curves of Trigonometric functions . 7. Rounding off compound No. 1. Define Algebraic expressions. 2. Define the type the linear equation. 3. Mention the methods of using Matrixes & limit to solve linear equations. 4. Mention the types of exponential functions. 5. To mention the methods of rounding off compound No.

Required Performance Specifications
To solve the question as defined correctly. To solve the question as defined correctly. To solve the question as defined correctly. To solve the question as defined correctly. To solve the question as defined correctly. To solve the question as defined correctly. To solve the question as defined correctly. Mention the types of Algebraic expressions Mentioning the types of the linear equations To define the correct method of the answer.

NOSS Related tasks
Computer’s user technician supporter, Knowledge 6, Internet technology assistant programmer and developer, Knowledge8, Computer systems administrator, Knowledge5, Multi media expert, Knowledge8.

A. Procedural Objectives: Trainee should be able to:

B. Behavioural and Cognetive Objectives: Trainee should be able to: Computer’s user technician supporter, Knowledge 8, Knowledge8, Computer systems administrator, Knowledge5, Multi media expert, Knowledge8.

To mention two types of functions. To define the correct Algebraic method to answer a question.

Safety instructions: o
22 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Theoretical and Practical Topics:

Professional Standard Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert

NOSS Related tasks Task Task Description
Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8 Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8 Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8 Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8 Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8 Knowledge8 Knowledge6 Knowledge8 Knowledge5 Knowledge8

o Algebraic expressions and Quadratic Equation.

Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units. Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units. Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units. Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units. Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units. Mathematical & Calculation Knowledge Ability to make technical analysis. Mathematical & Calculation Knowledge To get know logical analysis. To get know measurement units.

o Linear equations (3 Xs).

o Matrix and limits.

Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert

o Logarithms and functions.

Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert

o Principles of functions and curves (Trigonometric functions).

Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert Networks Technician Computer’s user technician supporter Internet technology developer and programmer assistant. systems administrator Multimedia expert

o Rounding off compound numbers.

23 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Evaluation Tools Oral questions Written questions Self- test

http://cdd.tvtc.gov.sa

 
 

Hours
6

Detailed Contents Contents
Algebraic expressions & multi borders o Calculation Operations (multiplications- division – subtraction –add) . o Arrange calculation Operations on algebraic expressions. o Algebraic fractions. o Numerical values of algebraic expressions. o Analysis of Quadratic Equation. . Linear equations o Types & concept of linear equations . o Methods to solve linear equations. o Solving linear equations with one passive. Matrixes & limit o Matrix concepts &types. o Calculation process on matrix. o Calculation of extremists (2x2) &3x3) . o Solve linear equations using matrixes . Logarithmic & exponential circuits o Negative exponential & fractions . o Calculation Operations on exponential . o Define logarithms . o Rules of logarithms . o Number e & natural logarithm . o Exponential logarithm equations . Concept of function & its curve o Define function . o Field . o Range . o Function curve . o Some common functions (tri-functions ) Algebra of compound NO. o Define compound numbers as couple . o Figure (a+ib) on compound axis . o Algebraic Operations on compound numbers o Polar figure . o Complex roots (DeMorgan's Laws ) .

6

Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test

7

7

7

Oral questions Written questions Self- test

6

Oral questions Written questions Self- test

References

1-mathematics for technicians , a .greer & g . taylor , stanely thornes 1989 . 2- basic mathematics, h. kruglack & moore, schaum outlines , mc graw-hill . 3- college of algebra & trigonometry , p. Schmidt, schaum outline series , mc graw- hill inc. 1987 . 4- college of algebra, ray barent , mc graw- hill inc ., 1987 .

24 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Course Name Prerequisites Trimester Credit Hours Contact Hours

Computer and Info. Technology Computer components & Assembly 1 L W T 2 4 2 4 0 3

Major Course Code 4

Computing Technology CMT 127 5 6
Cooperative

(hours per week)

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course introduces the basic principle for assembling and building the computers components thru thrills on how to deal with the different parts of the computer and how to assemble them together for building a computer up. After that, there are thrills on how to install a suitable operating system. Moreover, there is training on how to do the basic maintenance for the set and how to fix damages. This course represents Hardware part of ( A+) and IT Essential 1 Certificate. General Objective: This course aims to acquire the trainee the basic skills in building up and assembling computer parts.

Specific Objectives
1. Install the Motherboard.

Required Performance Specifications Installing the motherboard and choosing the suitable case Connecting the hard disk with the motherboard and choosing the right cable. Making a compact disk.

NOSS Related tasks From The Criterion
Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer's user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator

Task No. G2 , G3 G2 , G4 F1 , F5 G2 , G4 G2 , G3 G2 , G4 F1 , F5 G2 , G4 G2 , G3 G2 , G4 F1 , F5 G2 , G4 G2 , G3 G2 , G4 F1 , F5 G2 , G4 G2 , G3 G2 , G4 F1 , F5

A. Procedural Objectives: Trainee should be able to:

2. Install Hard disks.

3. Install Compact Disks

4. Install the Processor.

Installing the processor on the main board.

5. Install the sound card.

Installing the sound card on the main board. 25 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
6. Install the Memory.

 Department



224

Major Computing Technology
Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer

http://cdd.tvtc.gov.sa

 

G2 , G4 G2 , G3 G2 , G4 F1 , F5 G2 , G4
C4, D4, D5, F2 B4, C2, G5
A1, A2, A3, E2

Installing the memory in the right place.

7. Install or change and format the network card.

Installing the network card.

F4 F3, Knowledge1 , F3, C7
Knowledge1, F2

8.Try out the set and maintain it.

Starting the computer after being built and assembled

Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer

Knowledge2 Knowledge3

B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Recognize the different parts of the computer. Mentioning the main parts of computer. Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer Computer’s user technician assistant Networks technician Systems administrator Programmer assistant & Internet applications developer

G2, G3, D4 G2, G4, A6 A1, F1, F5 G2, G4, F4 G2, G3, D4 G2, G4, A6 A1, F1, F5 G2, G4, F4

2. Recognize the different features of the mother board.

Mentioning the main difference between mother boards and the features of each.

Safety conditions:
   Keep devices safe. Follow the safety instructions when using tools. Follow the safety instructions of location.

NOSS Related tasks Theoretical and Practical Topics:
 Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard Safety Procedures and Tools:
Computer’s users Technician supporter

Task
C4 D4 F2

Task Description
Makes backup for the data on the set Ensures the conformity with the standard Prints the maintenance instruction from the manufacturer Makes training projects using the training net Ensures the application of a security place Keeps the sets and tools safe Marks policies of backing up Keeps the sets and tools safe Prepares backup for programs

Network computer’s technician

G6 F5

Systems administrator Programmer assistant and internet applications developer

Behaviors 7 E3 Behaviors 13 D6

26 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224 D4 G2 G3

Major Computing Technology

http://cdd.tvtc.gov.sa

 Introduction to personnel computer:

 

Computer’s users Technician supporter

Network computer’s technician

A6 G2 G4

Systems administrator

A1 F1 F5 F4 G2 G4

Programmer assistant and internet applications developer

 Assembling computer step by step:

Computer’s users Technician supporter

B3 D3 D4 F2

Network computer’s technician

F3 A6 B4 C1 E3 E4 A1 E2 E2 F4

Systems administrator Programmer assistant and internet applications developer

 Principles of prevention maintenance and faults repairing:

Computer’s users Technician supporter

C4 D4 D5 F2

Network computer’s technician

B4 C2 G5 A1 A2 A3 E2 E4 F3 C7 Knowledge 1 D3

Systems administrator

 Principles of operating system:

Programmer assistant and internet applications developer Computer’s users Technician supporter

Ensures the conformity with the standard Takes part in the training course Follow up reading in specialized books, journals and newsletters Participates in defining computer characteristics Takes part in the training course Follows up specialized books and magazines. Defines device specifications Takes part in the training course Follow up reading in specialized books, journals and newsletters Participates in defining computer devices characteristics Takes part in the training course Follows up specialized books and magazines Makes check on a device Asks for device parts Ensures the conformity with the standard Prints the maintenance instruction from the manufacturer Update protection programs Participates in defining computer devices characteristics. Studies the available characteristics in the market Asks for a network devices and tools Changes the VGA Repairs network devices Defines device specifications Identifies features of backup tapes and sets. Identifies types of problems at the beneficiary site Participates in defining computer devices characteristics Update protection programs Ensures the conformity with the standard Changes the faulty parts Prints the maintenance instruction from the manufacturer Studies the available characteristics in the market Installs network devices Benefits from manufacturer help Identifying features of sets Installs operating system Fixes computer configuration Identifies types of problems at the beneficiary site Reinstalls softwares Updates softwares protection Upgrades OS and softwares Understands technical terms in English Asks for device parts

27 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Knowledge 2 Knowledge 3 Knowledge 1 F2

http://cdd.tvtc.gov.sa

 

Network computer’s technician Systems administrator Programmer assistant and internet applications developer

Knows the technical terms in English Knows computer conception. Understands technical terms in English language Gives advices on how to use the available softwares and programs Makes backup copy of computer data Ensures the conformity with the standard Changes the faulty parts Prints the maintenance instruction from the manufacturer Studies the available characteristics in the market Installs network devices Benefits from manufacturer help Defines the device’s characteristics Repairs system faults and softwares support Installs OS Fixes device configuration Reinstalls softwares Ensures the conformity with the standard Changes the faulty parts Prints the maintenance instruction from the manufacturer Studies the available characteristics in the market Installs network devices Benefits from manufacturer help Defines the device’s characteristics Fixes device configuration Repairs system faults and softwares support Configure the device to join the network Participates in defining network type Identifies the network location type Participates in defining the connection type Participates in defining computer devices characteristics Participates in developing the network design Asks for a network devices and tools Installs network devices Supervises the cables run Run network cables Checks cables run Connects between devices Checks devices function Receives problem description Repairs cables faults Changes network card Monitor network performance continuously Tests solution before Appling them Participates in finding solution for a continuous network function

 Laptops and small mobile devices:

Computer’s users Technician supporter

C4 D4 D5 F2

Network computer’s technician

B4 C2 G5 A1 E2 A2 A3 E4 D4 D5 F2

Systems administrator

 Introduction to printers and scanners:

Programmer assistant and internet applications developer Computer’s users Technician supporter

Network computer’s technician

B4 C2 G5 A1 A3 E2 E A1 A2 A3 A6 A7 C1 C2 C5 C6 C7 C8 C9 E1 E2 E3 F1 F2 F3

Systems administrator

 Network Principles:

Computer’s users Technician supporter Network computer’s technician

28 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224 E4 E5 F6

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Systems administrator

A B D5 C2 C4 F3 C C4 D1 F1 F3

 Introduction to computer security:

Computer’s users Technician supporter Network computer’s technician

Systems administrator

B C D D E F G E G D F E F G

 Communication skills:

Programmer assistant and internet applications developer Computer’s users Technician support Network computer’s technician Systems administrator Programmer assistant and internet applications developer

Repairs network devices Configure network card in the device Provides backup for programs and network device configuration Prepares systems and softwares Manages users accounts Manage system function (OS, server, services support) Uses softwares testing Makes backup copy of computer data Update protection programs Configure the network Prepares network devices Uses network software monitoring Monitor network performance continuously Participates in finding solution for a continuous network function Manages users accounts Manages system files Provides technical support for the systems Updates systems Maintains applications Provides routine maintenance Keeps developing himself Provides technical support to the network Keeps developing himself Provides technical support for the systems Keeps developing his skills Maintains applications Keeps developing himself

29 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours 3

 Department



224

Major Computing Technology
Evaluation means

http://cdd.tvtc.gov.sa

 

The Theoretical Detailed Content Contents

3

3

Safety Procedures and Tools:  Conditions and Safety procedures.  Tools and programs used in personnel computer.  The best practice in using tools. Introduction to Personnel Computer:  International professional certificate.  Computer system.  Computer parts.  Internal components.  Ports and connections.  Input devices.  Output devices.  System resources. Computer building-step by step:  Opening the computer case.  Installing power supply.  Installing internal fans.  Installing fans in external slots.  Installing network and video cards.  Installing internal cables.  Closing the computer case completely and connecting external cables.  Running the computer for the first time.  Maintenance prevention.  Steps of repairing faults. Principles of operating system:  Operating system(OS) functions.  Comparison between operating systems.  Defining OS based on customer need.  Installing OS.  Windows exploration.  Techniques of repairing prevention of OS.  Repairing OS faults. Laptops and small mobile devices:  Portable laptop.  Laptop’s components.  Comparison between PC and laptop.  Laptop’s configuration.  Comparison between mobile phones.  Techniques of maintenance of laptops and small mobile devices.  Maintenance of laptops and small mobile devices. 30 Of 90 Principles of prevention maintenance and faults repairing:

Oral questions Written questions Homework Self- test Oral questions Written questions Homework Self- test

Oral questions Written questions Homework Self- test

2

3

Oral questions Written questions Homework, Self- test Oral questions Written questions Homework Self- test

3

Oral questions Written questions Homework Self- test

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
2

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

3

2

2

Introduction to scanners and printers:  Different kind of printers.  Configuring printer.  Different kind of scanners.  Configuring scanner.  Maintenance prevention of printers and scanners.  Repairing scanners and printers faults. Network Principles:  Network concepts.  Network types.  Network techniques.  Physical network components.  Infrastructure and building network.  Network standards.  Ethernet standards.  TCP/IP and OSI model.  Configuring network card and modem.  Communication techniques.  Prevention maintenance of the network.  Repairing network faults. Introduction to computer security:  The importance of information security.  Security threats.  Security procedures.  Techniques of maintenance procedure of computer security.  Repairing faults related to security. Communications skills:  Relation between communication and repairing .faults.  Communication skills and professional behavior.  Profession ethics.  Connection center environment and technical responsibilities.

Oral questions Written questions Homework Self- test

Oral questions Written questions Homework Self- test

Oral questions Written questions Homework Self- test

Oral questions Written questions Homework Self- test

31 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours 4

 Department



224

Major Computing Technology
Evaluation means Notice (Practical performance)

http://cdd.tvtc.gov.sa

 

The Practical Detailed Content Contents

4

12

Introduction to Personnel Computer:  International professional certificate.  Computer system.  Computer parts.  Internal components.  Ports and connections.  Input devices.  Output devices.  System resources. Safety Procedures and Tools:  Conditions and Safety procedures.  Tools and programs used in personnel computer.  The best practice in using tools. Computer building-step by step:  Opening the computer case  Installing power supply.  Installing internal fans.  Installing fans in external slots.  Installing network and video cards.  Installing internal cables.  Closing the computer case completely and connecting external cables.  Running the computer for the first time. Principles of prevention maintenance and faults repairing:

Written questions Self- test

Notice (Practical performance)

Written questions Self- test
Notice (Practical performance)

Written questions Self- test

4

6

4

 Maintenance prevention.  Steps of repairing faults. Principles of operating system:  Operating system(OS) functions.  Comparison between operating systems.  Defining OS based on customer need.  Installing OS.  Windows exploration.  Techniques of repairing prevention of OS.  Repairing OS faults. Laptops and small mobile devices:  Portable laptop.  Laptop’s components.  Comparison between PC and laptop.  Laptop’s configuration.  Comparison between mobile phones.  Techniques of maintenance of laptops and small mobile devices.  Maintenance of laptops and small mobile devices. 32 Of 90

Notice (Practical performance), Written questions, Self- test Notice (Practical performance) Written questions Self- test

Notice (Practical performance) Written questions Self- test

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
4

 Department



224

Major Computing Technology
Notice (Practical performance) Written questions Self- test

http://cdd.tvtc.gov.sa

 

6

4

4

Introduction to scanners and printers:  Different kind of printers.  Configuring printer.  Different kind of scanners.  Configuring scanner.  Maintenance prevention of printers and scanners.  Repairing scanners and printers faults. Network Principles:  Network concepts.  Network types.  Network techniques.  Physical network components.  Infrastructure and building network.  Network standards.  Ethernet standards.  TCP/IP and OSI model.  Configuring network card and modem.  Communication techniques.  Prevention maintenance of the network.  Repairing network faults. Introduction to computer security:  The importance of information security.  Security threats.  Security procedures.  Techniques of maintenance procedure of computer security.  Repairing faults related to security. Communications skills:  Relation between communication and repairing faults.  Communication skills and professional behavior.  Profession ethics.  Connection center environment and technical responsibilities.

Notice (Practical performance) Written questions Self- test

Notice (Practical performance) Written questions Self- test

Notice (Practical performance) Written questions Self- test

References

IT Essentials I v4.0 , PC Hardware and Software(Chapters 1-10) Cisco Networking Academy Program, Student Companion Guide, Cisco Press

33 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Course Name

General Studies Advanced Computer Applications 2 2 0 4 0 3

Major Course Code 4

All Majors CMT 102 5 6
Cooperative

Prerequisites CMT 101 Trimester 1 Credit Hours L Contact Hours W (hours per week) T Course Description:

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This course consists of several topics manage the trainee to knows advanced possibilities to the most common office applications (Excel & Access) which help the computer's user to achieves their works in profession way . This course covers advanced three levels of ICDL. General Objective: This course aims training on the most important office applications in professional way.

Specific Objectives
1. Using electronic tables programs professionally.

Required Performance Specifications Execute limited operations in electronic tables program.

NOSS Related tasks From The Criterion Task No.
Support technician of commuter users Programmer assistant & internet technology developer Programmer assistant & internet technology developer Programmer assistant & internet technology developer Networks technician Support technician Programmer assistant & internet technology developer Networks technician General Knowledge in F1, F4 F1 F1, C3, C15

A. Procedural Objectives: Trainee should be able to:

2. Using data base.

Execute limited operations in data base. Seat in correct way.

B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Suitable seat before computer.
C2.C3.C15 Knowledge in A4, E6 Knowledge 1 C2.C3.C15 Knowledge A4, E6

2. To know English specialized terms.

Mentions the term with order.

Safety conditions: o To follow safety instructions in the specifications books enclosed with computer. o To follow the instructions of correct sit.

34 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

NOSS Related tasks Theoretical and Practical Topics:
Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard

Task
Knowledge 3 Knowledge 4 F1 Knowledge F1 Knowledge D5

Task Description
Good typeset. The ability of writing reports. Follow the frequently schedule maintenance. To know writing & preparing reports. Knowing documentation methods. Knowing methods of preparing reports. Good typeset. The ability of writing reports. Joins the screens with the database (append, edit, delete, retrieve). Participates in data transfer. Helps in evaluation of the programs offered by the others. Knowing data base.

o Electronic tables (Excel):

Computer’s user technician supporter Programmer assistant & network developer Computer networks technician Computer’s user technician supporter Programmer assistant & network developer

Knowledge E6 Knowledge 3 Knowledge 4 C3 C15 F1 Knowledge F2

o Data base programs (Access):

Practical detailed Content Evaluation Tools Hours Contents 18 First part : Electronic tables (Excel ) & includes : 8 Direct notice Calculation operations advanced skills using functions: (practical  Time & date functions. performance)  Knowledge functions. Self – test  Logical functions. Home woks  Search & references functions.  Mathematics & triangles functions.  Calculate all open hand compositions.  Scouting formulation errors & values errors.  Errors meaning /null #, num , ref# , n/a# , name # , div/0 # , value , # # # #.  Replace whole formulation or part with calculated value.  Reference model r1 c1.  Use tri-dimensional references .  The effects of copy , include , or delete work papers on tri-dimensional references.  Limiting formulation reference site or cells followed another cell values.  Creating data calculation formulation on other work page or another compilation.  Open compilation directed by formulation.  Refresh references to renamed compilations or converted.  Create images , cells or organism. 35 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

5

Electronic tables planning:  Purpose behind using planning.  Included planning.  Planning paper.  Create planning.  Create Default planning by one step.  Delete data heads or titles or planning show media, editing planning titles.  Delete data chains.  Add text square to planning.  Add title to planning or axis.  Change planning size and the setting for printing.  Maximize , minimize & change planning paper's size.  Fixing different planning type.  fixing different planning choices.  fixing different site for planning. Conditional setting , ordering , filtering lists in electronic tables:  Differentiate data that do called conditions.  Applying conditional ordinations.  Change conditional ordinations , add or delete.  Ordering: o Default Ordering arranges. o Lists Ordering. o Rows Ordering depend on contents of one column. o Rows Ordering depend on contents of two column. o Columns Ordering depend on rows contents.  Filtering: o Delete Filtering factors from the list. o Automatic Filtering choices. o Three or more conditions in single column. o Criteria in two columns or more. o Criteria scope. The second part : Data base ( Access ) Introduction to data base:  Database tasks , concept of database setup.  Different between electronic tables program & data base program.  Data base files contents.  Purpose behind using data base design.  Basic steps of data base design. 36 Of 90

Direct notice (practical performance) Self – test Home woks

5

Direct notice (practical performance) Self – test Home woks

34 2

Direct notice (practical performance) Self – test Home woks

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

4

4

4

4

Data base operating program:  Operate program.  Finish program.  Create a data base , data bases programs using: o Wizard. o Without Wizard.  Open table.  Copy field & its characters.  Add field to a table.  Delete a field form the table.  Methods of change field data type. Tables in Database :  Different in work sheet between Electronic tables and database.  Data types.  Methods of create tables in database by using: o Tables wizard. o Insert data in data sheet.  Open table.  Copy field & its characters.  Add field to a table.  Delete a field form the table.  Methods of change field data type. Records in data base:  Add and edit data.  Save a record.  Delete a record.  Undo of changes.  Repeat a value from previous record.  Move between records & fields.  Purpose behind using Primary keys.  Primary keys types in data base program. Inquires in data base:  Types of inquires.  Inquires design.  Show higher or low values in inquires.  Inquires calculations operations.  Create limit inquiry.  Create table inquiry.  Create table form another table using inquiry.  Create central inquiry.  Create deletion inquiry.  Show tables names or hide it in net inquiry design. 37 Of 90

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

2

3

3

4

 Add table or inquiry in net inquiry design or delete it.  Expression creator.  Create an expression. Database Forms:  Purpose behind using of forms.  Create forms.  Show the title and other information in form or report.  Show current date and time.  Show of pages numbers.  Show or hide network.  Open and close tool boxes.  Rename form.  Create sub-form. Data base Relations:  Relations task in a data base of data bases programs.  Define relations.  Integrated referential.  Succession of update & delete.  Define relations among tables.  Edit a found previous relation.  Delete a relation.  Remove a table form frame.  Show found relations. Binding data & check authenticity:  Purpose behind binding data.  Using data types & fields to bind data in tables.  Rules of authenticity.  Using macro or new procedure to check authenticity.  Using authenticity of data access or binding it in tables.  Create insert masks. Data base reports:  Reports purpose.  Reports display methods.  Report creation methods.  Confine volume , pattern place or report.  Customize form frame or report.  Show the title & other information text in pattern or report.  Show date & current time.  Add pages separation.  Show pages numbers.  Change pages numbers. 38 Of 90

 

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks Direct notice (practical performance) Self – test Home woks

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

2

2

Confine Options of page set up to print form or report. Confine default template for form or report. Change source of form or report. Report sections. Show or hide Report sections. Change size of report and form sections. Keep one syllable contents. Repeat group head in another page. Ignore printing page head or appending it in the first & last pages of reports.  Assume pages separation if one of the conditions achieved.  Cancel print order if the report not include any registers. Search & Ordering data base:  Search methods about data & replace it.  Search on a value in a field & replace it.  Replace limited value in the field.  Search on a register in data papers.  Registers simple or complex milling operations.  Record ordering in data paper display method or display pattern.  Record ordering using network design.  Record ordering in reports. Data base Filtering:  Chose filtering method in a table , inquiry or pattern.  Similarity between limiting inquires & filtering factors.  Save filtering factors to reuse.  filtering factor effects , table ordering arrange or inquiry about pattern or new report.  Create filtering factor: o Filtering depend on selected. o Filtering depend on form. o Input Filtering. o Advanced Filtering / ordering.  Possibility to mill registers or break it in a pattern.

        

 

Direct notice (practical performance) Self – test Home woks

Direct notice (practical performance) Self – test Home woks

1- sams teach yourself Microsoft windows xp in 24 hours by gerg m.perry. References 2- Microsoft office xp gohabrakin jarir bookstore 2002. 3- Simplified office xp . jarir bookstore 2002.

39 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Computer and Info. Technology Major Computing Technology Course Code Course Name Operating System -1 SUP 132 Prerequisites CMT 124 Trimester 1 2 3 4 5 6 Credit Hours 4 L 2 Contact W 4 Hours (hours per week) T 0 Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course introduce basic skills required for Network programs and operating systems in general, and Windows Operating System specifically plus Internet Protocols and services and Operating systems troubleshooting. This course is part of Server Cert. (Windows) General Objective: This course aims to provide trainees with basic skills required for network programs and operating systems and internet protocols.

Specific Objectives
1. Installs Windows 2. Manages user accounts 3. Manages Hard disks 4. Manages Windows network security 5. Configures Internet Protocols 6. Configures DHCP Service 7. Configures DNS 8. Configures Web Server 9. Dix any windows errors 1. Know the Windows installation steps 2. Know the concept of Operating system management 3. Know the steps of Network services configuration 4. Know how to solve OS troubles

Required Performance Specifications Windows Performance Create user account. Manage specific accounts. Use Hard disk tools Use Windows Security tools Internet Protocols configuration DHCP Configuration DNS Configuration Web Server configuration Fix Operating system errors List the steps

NOSS Related tasks From The Criterion Task No.
Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user tecnician assistant Computer’s user technician assistant Computer’s user technician assistant C7 C4,C6,F4 C4,C6 B3,C2,C7,C4,E2, E3,F4,F5 C7,E2,E3,E4,E5 C7,E2,E3,E4,E5 C7,E2,E3,E4,E5 C7,E2,E3,E4,E5 B3,B6,B7,C2,C3, C4,C5 C7 C7, E2

A. Procedural Objectives: Trainee should be able to:

B. Behavioural and Cognetive Objectives: Trainee should be able to: Realize Network Management List the steps List the steps

C7, E2 C7, E1, E2

40 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Safety conditions:
    Maintain devices safety. Follow the safety instructions when using tools. Follow the safety instructions of location. Tide up the place when finishing work.

NOSS Related tasks Theoretical and Practical Topics:
Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard

Task
C2 D4 G2 G3 C7 E2 E3 C7 E2 E3 E4 E5 C4 C6 C7 C7 C7 E2 E3 E4 E5 B3 C2 C4 C6 C7 E2 E3 F3 F4 F5 C2 C3 C4 C5 D4 F3 F4 F5 B6 B7

Task Description
Uses the inspection programs. Ensures that the spare part meets the specifications. Participates in training courses. Follows the magazines and specialized news. Upgrades the programs and operating systems. Examines the network settings. Examines the network card (NIC). Upgrades the programs and operating systems. Examines the network settings. Examines the network card (NIC). Examines the network cable. Examines the network connection points. Back up the computer data. Restores user data. Upgrades the programs and operating systems. Upgrades the programs and operating systems. Upgrades the programs and operating systems. Examines the network settings. Examines the network card (NIC). Examines the network cable. Examines the network connection points. Makes the examination on the computer. Uses the inspection programs. Back up the computer data. Restores user data. Upgrades the programs and operating systems. Examines the network settings. Examines the network card (NIC). Updates the security programs. Automatically alerts the user on emergency cases. Removes the unnecessary files & programs. Uses the inspection programs. Determines the possible solutions. Back up the computer data. Applies the suitable solution. Ensures that the spare part meets the specifications. Updates the security programs. Automatically alerts the user on emergency cases. Removes the unnecessary files & programs. Sends the device to the maintenance center when problem is hard to be solved. Follows the problem solution.

o OS basics: o Internet Protocols: o Network services:

Computer’s users Technician supporter

Computer’s users Technician supporter Computer’s users Technician supporter

o Network Operating systems approach: o Installation and launching OS: o Windows OS: o Network Service Configuration: o Advanced management of network OS:

Computer’s users Technician supporter

Computer’s users Technician supporter Computer’s users Technician supporter Computer’s users Technician supporter

Computer’s users Technician supporter

o OS Error fixing:

Computer’s users Technician supporter

41 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224 C2 C4 C7 E2 E3 F1 F3 F4 F5 F6

Major Computing Technology
Uses the inspection programs. Back up the computer data. Upgrades the programs and operating systems. Examines the network settings. Examines the network card (NIC). Follow the frequently schedule maintenance. Updates the security programs. Automatically alerts the user on emergency cases. Removes the unnecessary files & programs. Prepares the periodic maintenance reports.

http://cdd.tvtc.gov.sa

 

o Network Security:

Computer’s users Technician supporter

 

Hours 2

Detailed theoretical Contents Contents
Operating systems basics: o OS basics. o Windows OS. o Network OS preview. Internet Protocols: o Internet websites. o Internet search. o Internet Protocol. Network Services: o Network Services. o Remote access services. o Guides. o Other network OS Services. Network Os approach: o Network OS specifications. o Windows OS. Installation and launching preview: o Installation preparation. o Installation process. o Launching. o Network OS installation errors. Windows OS: o Installation. o Administrator Control Panel. o User accounts. o File system. o Services. Network service configuration: o DHCP Configuration. o DNS configuration. o Web Server configuration. Advanced Administration of network OS: o Admin control panel. o Groups and user accounts. o File system and services. OS errors fixing: o Disaster recovery. o Network error fixing. o Knowledge about general errors. o LILO errors. o Specify and report errors. 42 Of 90

Evaluation Tools Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test

2

2

2 3

2

4

Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test

4

2

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Oral questions Written questions Self- test

http://cdd.tvtc.gov.sa

 

3

Network security: o Network security police creation. o Network security threats. o Network security procedures. o Updates and upgrades applications. o Firewall.

 

Detailed Practical Contents
Hours
Contents

Evaluation Tools Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions, Written questions, Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test

4

4

4

4

Operating systems basics: o OS basics. o Windows OS. o Network OS preview. Internet Protocols: o Internet websites. o Internet search. o Internet Protocol. Network Services: o Network Services. o Remote access services. o Guides. o Other network OS Services. Network Os approach: o Network OS specifications. o Windows OS. Installation and launching preview: o Installation preparation. o Installation process. o Launching. o Network OS installation errors. Windows OS: o Installation. o Administrator Control Panel. o User accounts. o File system. o Services. Network service configuration: o DHCP Configuration. o DNS configuration. o Web Server configuration. Advanced Administration of network OS: o Admin control panel. o Groups and user accounts. o File system and services. 43 Of 90

6

6

6

6

Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Notice (Practical performance) Oral questions Written questions Self- test

http://cdd.tvtc.gov.sa

 

6

6

OS errors fixing: o Disaster recovery. o Network error fixing. o Knowledge about general errors. o LILO errors. o Specify and report errors. Network security: o Network security police creation. o Network security threats. o Network security procedures. o Updates and upgrades applications. o Firewall.  

Notice (Practical performance) Oral questions Written questions Self- test

 

References Companion Guide, Cisco PressK

IT Essentials II, Cisco Networking Academy Program, Student

44 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Course Name

Computer and Info. Technology Operating System -2 2 3

Major
Course Code

Computing Technology SUP 232 4 5 4 2 4 0 6
Cooperative

Prerequisites 132 SUP Trimester 1 Credit Hours L Contact W Hours (hours per week) T Course description:

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This course introduce basic skills required for Network programs and operating systems in general, and Linux Operating System specifically plus Internet Protocols and services and Linux Operating systems troubleshooting. This course is part of Server Cert. (Linux). General Objective: This course aims to provide trainees with basic skills required for network programs and Linux operating systems and internet protocols.

Specific Objectives
1. Installs Linux. 2. Administrates networks with Linux. 3. Fixes Linux errors. 4. Installs and maintain Linux contents. 5. Secure the network. 1. List Linux Properties.

Required Performance Specifications Installs Linux Administrates networks with Linux Fixes Linux errors Installs and maintain Linux contents Applies Network security with Linux List Linux Properties

NOSS Related tasks From The Criterion Task No.
Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user technician assistant Computer’s user tecnician assistant Computer’s user technician assistant Computer’s user technician assistant C3 F4 F4 C2 , C3 F5

A. Procedural Objectives: Trainee should be able to:

B. Behavioural and Cognetive Objectives: Trainee should be able to: C7 C7, E2 C7, E1, E2 C4, C7, E2

List some network services 2. List some network with Linux services with Linux. List some general errors in 3. List some general errors Linux in Linux. 4. List security specification List security specification in Linux in Linux. Safety conditions:     Maintain devices safety. Follow the safety instructions when using tools. Follow the safety instructions of location. Tide up the place when finishing work. 45 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

NOSS Related tasks Theoretical and Practical Topics:
Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard

Task
C7 C7 C7 C3 C7 C2 C7 C7 F5

Task Description
Upgrades the programs and operating systems Upgrades the programs and operating systems Upgrades the programs and operating systems Determines the possible solutions Upgrades the programs and operating systems Uses the inspection programs Upgrades the programs and operating systems Upgrades the programs and operating systems Removes the unnecessary files & programs

o Installs Linux: o Administrate Linux: o Administrates networks with Linux: o Fixes Linux errors: o Installs and maintain Linux contents: o Secure the network:

Computer’s users Technician supporter Computer’s users Technician supporter Computer’s users Technician supporter Computer’s users Technician supporter Computer’s users Technician supporter Computer’s users Technician supporter

Detailed theoretical Contents
Hours Contents

4

Linux installation:
o Format. o Installation Process. o Launching system.

Evaluation Tools Oral questions Editing Questions Self Practice Test Oral questions Editing Questions Self Practice Test Oral questions Editing Questions Self Practice Test Oral questions Editing Questions Self Practice Test

4 6

Administrate Linux:
o Administrate User Accounts. o Administrate File System.

Administrate Network with Linux:
o Setup FTP. o DHCP Setup. o Web Server Setup.

4

Linux contents installation and maintenance:
o Content names and concepts. o Content Installation and setup. o Testing content performance. o Laptop contents.

4

Linux errors Fixing:
o Disaster recovery. o Network errors fixing. o Identify general errors.

Oral questions Editing Questions Self Practice Test Oral questions Editing Questions Self Practice Test

4

Network Security:
Create Security policy. Network security threats. Execute security procedures. Upgrades and updates applications. o Firewalls. o o o o 46 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department



224

Major Computing Technology
Evaluation Tools Notice (Practical performance) Oral questions Editing Questions Self Practice Test Notice (Practical performance) Oral questions Editing Questions Self Practice Test Notice (Practical performance) Oral questions Editing Questions Self Practice Test Notice (Practical performance) Oral questions Editing Questions Self Practice Test Notice (Practical performance) Oral questions Editing Questions Self Practice Test Notice (Practical performance) Oral questions Editing Questions Self Practice Test

http://cdd.tvtc.gov.sa

 

Detailed Practical Contents
Contents

8

Linux installation: o Format. o Installation Process. o Launching system. Administrate Linux: o Administrate User Accounts. o Administrate File System. Administrate Network with Linux: o Setup FTP. o DHCP Setup. o Web Server Setup. Linux contents installation and maintenance: o Content names and concepts. o Content Installation and setup. o Testing content performance. o Laptop contents. Linux errors Fixing: o Disaster recovery. o Network errors fixing. o Identify general errors. Network Security: o Create Security policy. o Network security threats. o Execute security procedures. o Upgrades and updates applications. o Firewalls.  

8

10

10

8

8

References Guide, Cisco PressK

IT Essentials II, Cisco Networking Academy Program, Student Companion

47 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Course Name Prerequisites Trimester Credit Hours Contact Hours

Computer and Info. Technology Computer Network Fundamentals 1 L W T 2 3

Major Course Code 4 4 2 4 0

Computing Technology NET 107 5 6
Cooperative

(hours per week)

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course provides the necessary knowledge of computer network work and its components by preparing the trainee through a set of theory lessons and practical training that makes him able to understand the computer network components and how to build it. This course is considered as one of courses that help to pass the Cisco Certified Network Associate CCNA precisely CCNA 1. General Objective: The goal of this course is to provide the trainee with the necessary skills and knowledge of computer network components and how to build a network.

Specific Objectives
1. Build and install network media 2. Build Ethernet LAN

Required Performance Specifications Installs specific network cable. Builds cable connection correctly. Builds network made of two or more Ethernet network Checks network running. Uses switch to create many collision domain. Achieves high network performance. Divide network into many broadcast domain and achieves high network performance by using router. Divides IP address.

NOSS Related tasks From The Criterion Task No.
Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer's user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator E C6, C7, C8 A, B E A1, A2, A3 A, B E C1, C2  A, B E F1, C9 A, B E C9, E1, E2, E3, E4, E5 A, B

A. Procedural Objectives: Trainee should be able to:

3. Use switch to build high performance network 4. Use Router to segment the network 5. Perform IP subnetting

48 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
1. Define the 7 layers of OSI model. 2. Differentiate between different cables. 3. Define network connection devices and their properties. 4. State properties and work of the network of Ethernet type.

 Department



224

Major Computing Technology
Computer’s user technician assistant Networks technician Systems administrator Computer’s user tecnician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator

http://cdd.tvtc.gov.sa

 

B. Behavioural and Cognetive Objectives: Trainee should be able to: Specify the task of each layer of the OSI model. Name and specify the properties of the presented cable. Enumerate some connection devices and state their properties. Enumerate the characteristics of Ethernet. E A6, A7 A, B E C5, C6, C7 A, B E C2 A, B E A1. A3 A, B E A7 A, B E A7 A, B E A7 A, B E A7 A, B E F1, F2, F3, F4, F6 A, B

5. Define the concept of Differentiate between the routing and router and switch in the switching task. network. 6. Define the different type of IP classes. 7. Define the different ways of IP subnetting. 8. Differentiate between routing protocols. 9. Enumerate the well known problems of LAN. State different type of IP class.

State the way of dividing IP.

Enumerate the difference between routing protocols. Enumerate the well known LAN problems. Specify the possible causes of the problem. Specify a solution for the problem.

Safety conditions:

o Preserves the state of devices. o Follow instructions of place safety. o Follow instructions when using tools. o Tide up the place once the work is finished. NOSS Related tasks Theoretical and Practical Topics:

Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard

Task
E A6 F4

Task Description
Prepares the device to access the network. Helps in determining the computer specifications. Provides appropriate operative environment for network devices.

o Network and daily communication services:

Computer’s users Technician supporter Network computer’s technician

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Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
C1 A B D5 E C8 A B D5 E C8 A B D5
Requests the network devices and tools. Prepares the software and systems. Manages user accounts. Manage the system run ( OS, server, support services). Prepares the device to access the network. Connects between devices. Prepares the software and systems. Manages user accounts. Manage the system run ( OS, server, support services). Prepares the device to access the network. Connects between devices. Prepares the software and systems. Manages user accounts. Manage the system run ( OS, server, support services). Prepares the device to access the network. Participates in defining the network types. Explores the network location. Participates in defining the connection type. Connects between devices. Prepares the software and systems. Manages user accounts. Manage the system run ( OS, server, support services). Prepares the device to access the network. Participates in developing network design. Build network devices. Supervises network cables run. Prepares the software and systems. Manages user accounts. Manage the system run ( OS, server, support services). Prepares the device to access the network. Participates in developing network design. Build network devices. Supervises the network cables installation. Prepares the software and systems. Manages user accounts. Administrates system performance (operating system, server, support services). Prepares the device to access the network. Receive problem description. Repairs network cables. Changes network card. Repairs network devices. Prepares network card for a device.

http://cdd.tvtc.gov.sa

 

Systems administrator

o Communication using network:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Task of application layer protocols:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Transport layer:

Computer’s users Technician supporter Network computer’s technician

E A1 A2 A3 C8 A B D5 E A7 C2 C5 A B D5 E A7 C2 C5 A B D5 E E1 E2 E3 E4 E5

Systems administrator

o Network layer:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o IP v4 addressing:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Data link layer:

Computer’s users Technician supporter Network computer’s technician

50 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
C9 A B D5 E C6 C7 A B D5 E C6 C7 C9 A B D5 E C6 C7 C9 A B D5 E F1 F2 F3 F6 Test the network devices operation. Prepares the software and systems. Manages user accounts. Administrates system performance (operating system, server, support services). Prepares the device to access the network. Installs network cables. Inspects the network cables installations. Prepares the software and systems. Manages user accounts. Administrates system performance (operating system, server, support services). Prepares the device to access the network. Installs network cables. Inspects the network cables installations. Test the network devices operation. Prepares the software and systems. Manages user accounts. Administrates system performance (operating system, server, support services). Prepares the device to access the network. Installs network cables. Inspects the network cables installations. Test the network devices operation. Prepares the software and systems. Manages user accounts. Administrates system performance (operating system, server, support services). Prepares the device to access the network. Continuously monitor the network operation. Test the solutions before implementation. Cooperates for finding solutions to maintain the network operation continuity. Provides the backup copies of the operating systems and configuration files of network devices. Prepares the software and systems Manages user accounts. Administrates system performance (operating system, server, support services).

http://cdd.tvtc.gov.sa

 

Systems administrator

o Physical layer:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Ethernet:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Planning and connecting network:

Computer’s users Technician supporter Network computer’s technician Systems administrator

o Preparing and testing the network:

Computer’s users Technician supporter Network computer’s technician

Systems administrator

A B D5

51 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Hours  2  2

Detailed Theoretical Contents Contents Network and daily communication services: o Network orientation. o Examples of daily network services. Communication using network: o Communication infrastructure. o LAN and WAN. o Protocols. o Using multiple layer samples. o Network addressing. Task of application layer protocols: o Application- User interface. o Protocols and application layer services. o DNS service. o WWW and HTTP service. o Email service. o File sharing. o Remote access. o FTP. Transport layer: o Rules of transport layer. o TCP- the trusted communication. o Managing TCP sessions. o UDP. Network layer: o Ipv4 protocol. o Network segmentation. o Subnetting the subnet. o Static routing. o Dynamic routing. IP v4 addressing: o IP v4 addresses. o Different type of IP address in the network. o Specifying IP addresses for network devices. o Subnet Mask. o Addresses calculation-sub network. o Commands for testing network layer. Data link layer: o Accessing the medium. o Techniques for accessing the medium. o Data addressing and encapsulation. o Frame format. 52 Of 90

Assessment Tools
Oral questions Written questions Self- test Online end of chapter exam Oral questions Written questions Self- test Online end of chapter exam

 3

Oral questions Written questions Self- test Online end of chapter exam

 3

Oral questions Written questions Self- test Online end of chapter exam Oral questions Written questions Self- test Online end of chapter exam

 3

 3

Oral questions Written questions Self- test Online end of chapter exam

 2

Oral questions Written questions Self- test Online end of chapter exam

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Oral questions Written questions Self- test Online end of chapter exam

http://cdd.tvtc.gov.sa

 2

 

 2

 2

 2

Physical layer: o Tasks of physical layer. o Signals and bit representation. o Copper cables. o Fiber cables. o Wireless media. o Connectors. Ethernet: o General view. o Communication through LAN. o Ethernet frame. o Accessing CSMA/CD. o Physical layer of Ethernet. o Switch and Hub devices. o ARP protocol. Planning and connecting network: o Choosing the network devices. o Devices connection. o IP distribution. o Sub network calculation. Preparing and testing the network: o Preparing Cisco devices. Principle of IOS. o Basic configuration of IOS. o Connectivity test. o Network monitoring and logging.

Oral questions Written questions Self- test Online end of chapter exam

Oral questions Written questions Self- test Online end of chapter exam Oral questions Written questions Self- test Online end of chapter exam  

53 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
 

http://cdd.tvtc.gov.sa

 

Hours  2  4

Detailed Practical Contents Contents Network and daily communication services: o Network orientation. o Examples of daily network services. Communication using network: o Communication infrastructure. o LAN and WAN. o Protocols. o Using multiple layer samples. o Network addressing. Task of application layer protocols: o Application- User interface. o Protocols and application layer services. o DNS service. o WWW and HTTP service. o Email service. o File sharing. o Remote access. o FTP. Transport layer: o Rules of transport layer. o TCP- the trusted communication. o Managing TCP sessions. o UDP. Network layer: o Ipv4 protocol. o Network segmentation. o Subnetting the subnet. o Static routing. o Dynamic routing. IP v4 addressing: o IP v4 addresses. o Different type of IP address in the network. o Specifying IP addresses for network devices. o Subnet Mask. o Addresses calculation-sub network. o Commands for testing network layer. Data link layer: o Accessing the medium. o Techniques for accessing the medium. o Data addressing and encapsulation. o Frame format. 54 Of 90

Assessment Tools Direct notice ( practical performance) Oral questions Written questions, Self- test, Projects, Case studies Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies

 5

 4

Direct notice ( practical performance) Oral questions Written questions Self- test, Projects Case studies Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies

 5

 5

 5

Direct notice ( practical performance) Oral questions, Written questions Self- test Projects Case studies

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies

http://cdd.tvtc.gov.sa

 5

 

5

5

5

Physical layer: o Tasks of physical layer. o Signals and bit representation. o Copper cables. o Fiber cables. o Wireless media. o Connectors. Ethernet: o General view. o Communication through LAN. o Ethernet frame. o Accessing CSMA/CD. o Physical layer of Ethernet. o Switch and Hub devices. o ARP protocol. Planning and connecting network: o Choosing the network devices. o Devices connection. o IP distribution. o Sub network calculation. Preparing and testing the network: o Preparing Cisco devices. Principle of IOS. o Basic configuration of IOS. o Connectivity test. o Network monitoring and logging.    

Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies

Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies Direct notice ( practical performance) Oral questions Written questions Self- test Projects Case studies  

References Cisco Networking Academy Program, First Year - Student Companion Guide, Cisco Press.

CCNA Exploration 1, Online Curriculum.

55 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology

http://cdd.tvtc.gov.sa

 

Department Computer and Info. Technology Course Name Computer client O.S. Prerequisites CMT 127 Trimester 1 2 Credit Hours L Contact W Hours (hours per week) T Course description:

Major
Course Code

Computing Technology CMT 124 4 5 6
Cooperative

3 4 2 4 0

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This course provides the essential concepts of computer operating by training on installing the right operating system and dealing with on different types of operating system’s messages and characteristics This course with its skills represents the programming part of the A+ and IT Essential 1 Certification. General Objective: This Course aims to provide trainees with basic skills in Computer operating and operating system installation.

Specific Objectives
1. Installs the Operating System. 2. Network configuration

Required Performance Specifications Starts the operating system after installation Configures the PC to join the network Installs some software

NOSS Related tasks From The Criterion Task No.
Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer's user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator C7 C3, C4, F A E2, E3, E4, E5 C3, C4, F A C6, C7, C3, C4,F A D3, D4, D5, D6, D11, D12, F2, E2, F3, G3

A. Procedural Objectives: Trainee should be able to:

3. Installs and software .

4. Installs, changes, and configures network Card 5. Test PC performance

Installs network card by following the steps in the manual Computer function normally

C3, C4, F A C2, C3, C4, C5 B3, B4, B5, B6, B7, C3, C5 D4 -

6. Scan disk for errors

Defines a specific problem in the configuration Prints a test page after installation

7. Installs and manages printers

56 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
1. Differentiates between different types of operating system. 2. Defines Operating system ‘s installation steps. 3. Differentiates between different network cards.

 Department



224

Major Computing Technology
Computer’s user technician assistant Networks technician Systems administrator Computer’s user tecnician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator Computer’s user technician assistant Networks technician Systems administrator C7 C3, C7, F A C7 C3, C4, F A D3, D4, D5, D6, D11, D12, F2, E2, F3, G3 C3, C4, F C7 C3, C7, F A C7

http://cdd.tvtc.gov.sa

 

B. Behavioural and Cognetive Objectives: Trainee should be able to: List some operating system specifications List installation steps

States some of network card’s features

4. Defines printer specifications.

List main printer’s specifications

Safety conditions:
    Keep devices safe. Follow the safety instructions when using tools. Follow the safety instructions of location. Tide up the place when finishing work.

NOSS Related tasks Theoretical and Practical Topics:
Because this course is shared between all courses of Computer Technology so the following tasks from the professional standard for a career were adapted.

Professional Standard

Task
G2 G3 D4 C7

Task Description
Participates in training courses. Follow up reading in specialized books, journals and newsletters. Ensures the conformity with the standard. Upgrades OS and software. Performs the main configuration of network devices. Prepares systems and software. Ensures the conformity with the standard. Upgrades OS and software. Installs network operating system. Performs the main configuration of network devices. Works for the uninterrupted network function. Prepares systems and software. Uses Software inspection. Makes backup copy of computer data. Update protection programs. Alerts user automatically in emergency cases. Erases unnecessary software and files. Installs network operating system. Works for an uninterrupted network function. Prepares systems and software.

o Advance personnel computer:

Computer’s users Technician supporter

Network computer’s technician

C3 A D4 C7 C3 C4 F

o Advanced operating systems:

Systems administrator Computer’s users Technician supporter Network computer’s technician

o Laptops and small mobile devices:

Systems administrator Computer’s users Technician supporter

A C2 C4 F3 F4 F5

Network computer’s technician

C3 F A

57 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
D4 C3 C4 F Ensures the conformity with the standard. Installs network operating system. Performs the main configuration of network devices. Works for an uninterrupted network function. Prepares systems and software. Ensures the conformity with the standard. Checks network configuration. Checks network cards. Checks network cable. Checks network points. Installs network operating system. Performs the main configuration of network devices. Works for an uninterrupted network function. Prepares systems and software. Uses Software inspection. Makes backup copy of computer data. Update protection programs. Installs network operating system. Performs the main configuration of network devices. Works for an uninterrupted network function. Prepares systems and software.

http://cdd.tvtc.gov.sa

 

o Advanced printers and scanners:

Computer’s users Technician supporter Network computer’s technician

o Advanced computer network:

Systems administrator Computer’s users Technician supporter

A D4 E2 E3 E4 E5 C3 C4 F

Network computer’s technician

o Advanced computer security:

Systems administrator Computer’s users Technician supporter Network computer’s technician

A C2 C4 F3 C3 C4 F

Systems administrator

A

58 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
Assessment Tools

http://cdd.tvtc.gov.sa

 

 

Hours 4

Detailed Theoretical Contents Contents
Advance personnel computer:  General overview of computer maintenance technician ‘s tasks.  Changing computer components.  Upgrading computer components.  Maintained prevention of personnel computer.  Repairing personnel computer’s faults. Advanced operating systems:  Choosing network operating system.  Installing network operating system.  Upgrading operating system.  Maintaining operating system.  Repairing operating system’s faults. Advanced laptops and mobile devices:  Wireless communication.  Repairing laptops and mobile devices.  Choosing laptop’s components.  Maintenance prevention procedures of laptops.  Repairing laptop’s faults . Advanced printers and scanners:  Safety procedures.  Installing and configuring local printer and scanner.  Installing and configuring network printer and scanner.  Upgrading printer and scanner.  Maintenance prevention.  Repairing scanners and printers faults. Advanced computer network:  Safety procedures.  Designing a network based on client requirement.  Network components.  Network installation.  Network upgrade.  Installing and configuring email server.  Network Maintenance prevention.  Repairing network’s faults Advanced computer security:  Client’s Security needs.  Security elements based on client request.  Applying security policies for the client.  Maintenance prevention.  Repairing computer security’s faults. 59 Of 90

Oral questions Written questions Homework Self- test Online end of Chapters

5

Oral questions Written questions Homework Self- test Online end of Chapters Oral questions Written questions Homework Self- test Online end of Chapters Oral questions Written questions Homework Self- test Online end of Chapters

4

4

5

Oral questions Written questions Homework Self- test Online end of Chapters

4

Oral questions Written questions Homework Self- test Online end of Chapters

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department



224

Major Computing Technology
 

http://cdd.tvtc.gov.sa

 

Advance personnel computer:  General overview of computer. maintenance technician ‘s tasks.  Changing computer components.  Upgrading computer components.  Maintained prevention of personnel computer.  Repairing personnel computer’s faults. Advanced operating systems: 10  Choosing network operating system.  Installing network operating system.  Upgrading operating system.  Maintaining operating system.  Repairing operating system’s faults. Direct notice ( practical 8 Advanced laptops and mobile devices: performance), Imitation  Wireless communication. Oral questions  Repairing laptops and mobile devices. Written questions  Choosing laptop’s components. Self- test, Projects  Maintenance prevention procedures of laptops. Case studies  Repairing laptop’s faults. Direct notice ( practical 8 Advanced laptops and mobile devices: performance), Imitation  Wireless communication. Oral questions  Repairing laptops and mobile devices. Written questions  Choosing laptop’s components. Self- test, Projects  Maintenance prevention procedures of laptops. Case studies  Repairing laptop’s faults. Direct notice ( practical Advanced computer network: 8 performance)  Safety procedures. Imitation  Designing a network based on client requirement. Oral questions  Network components. Written questions  Network installation. Self- test Projects  Network upgrade. Case studies  Installing and configuring email server.  Network Maintenance prevention.  Repairing network’s faults. Direct notice ( practical Advanced computer security: 8 performance), Imitation  Client’s Security needs. Oral questions  Security elements based on client request. Written questions  Applying security policies for the client. Self- test, Projects  Maintenance prevention. Case studies  Repairing computer security’s faults. Software , Chapters (11-16) References IT Essentials I v4.0 : PC Hardware andStudent Companion Guide, Cisco Press Cisco Academy Networking Program,  

Hours 10

 detailed Practical Contents Contents

Assessment Tools Direct notice ( practical performance) Imitation Oral questions Written questions Self- test Projects Case studies Direct notice ( practical performance), Imitation Oral questions Written questions Self- test, Projects Case studies

60 Of 90

Kingdom of Saudi Arabia
Technical Corporation and Vocational Training Directorate General For Curricula Design & Development

TECHNICAL SUPPORT COURSES
1430H – 2010G

 

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Department Computer and Info. Technology Major Course Name Fundamentals of Electronics Course Code Prerequisites Trimester 1 2 3 4 Credit Hours 4 L 2 Contact W 4 Hours (hours per week) T 0

Technical Support SUP 113 5 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course introduces the basic rules and concepts that used in electrical circuits analysis, and basically views electronics elements including some training on its applications plus an approach about digital systems, logical gates and assembly lines. General Objective: This course aims to provide trainees with basic skills in electricity and electronics to understand how simple and complicated digital circuits functions.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.
knowledge 7, B3

A. Procedural Objectives: Trainee should be able to: Checking AOM rule 1. Creates a simple circuit with stable voltage to measure voltage difference and power to check results with AOM rule. Measuring total resistance of 2. Creates a rotation resistors circuit with a group of resistors connected stable voltage to measure the total rotationally resistance and power of all circuit elements. Measuring total resistance of 3. Creates a parallel resistors circuit with a group of parallel resistors stable voltage to measure the total resistance and power of all circuit elements. Measuring total resistance of 4. Creates a parallel and rotated resistors circuit with stable voltage to measure the a group of parallel and rotated resistors total resistance and power of all circuit elements. Checking half-wave 5. Creates half-wave circuit with mobile correction voltage to check the half-wave correction. Checking full-wave 6. Creates full-wave circuit to check the correction correction and compare it with the halfwave correction measure. Creates true tables of gates: 7. Using circuits with gates : AND & OR AND OR NOT &NOT. 62 Of 90

knowledge 7, B3

knowledge 7, B3

knowledge 7, B3

Knowledge 8, B3

Knowledge8, B3

knowledge 7, B3

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Creates true tables of gates: 8. Using circuits with gates & NAND & NAND .NOR XOR. NOR & XOR. Installs and tests circuits: D T 9. Installs circuits : D & T. Installs and tests circuits: RS JK 10. Installs circuits : RS & JK. B. Behavioural and Cognetive Objectives: Trainee should be able to: Identifies some electrical 1. Determines the quantity and electrical quantities and elements such elements.

knowledge 7, B3 knowledge 7, B3 knowledge 7, B3 Knowledge7

2. Recognize AOM and WAT rules.

3. Being able to connect resistors in a parallel or rotated way or with both . 4. Recognize (Kreshov) Voltage rules. 5. Measures voltage distributing circuits.. 6. Creates electrical analysis about the three previous circuits 7. Determines the importance of condensers in electrical circuits and their types

8. Determines periodic current specification

as electrical voltage, charge, power and resistance. Recognize AOM and WAT rules and using them to determine voltage and current value. .Recognize the resistors parallel and rotated connections Measures resistors voltage in parallel and rotated circuits according to (Kreshov) rules. Doing an exercise on voltage distributing circuits Identify the three circuits. How to measure the total resistance. Identify voltage in each type. Describes electrical condenser basic structure and specifications. Describes condenser charge/discharge process. Measures condenser capacity to parallel, rotated and parallel/rotated circuits Identify current changes

Knowledge7 G1 G2 Knowledge7 G1, G2 Knowledge7 G1 G2 Knowledge7 , G1, G2 Knowledge7 G1, G2

Knowledge7 G1 G2

Identify the DIOD element 9. Explain how half-wave and full-wave circuits functioning. 10. Identify the differences among data and Identifies numeration ways and the tables of gates: AND digital systems and creates tables for &OR &.NOT gates AND – OR - NOT Identifies tables of gates: 11. Creates tables for gates : NOR & NAND NAND &NOR & XOR & XOR Identify gates RS &JK 12. Explains gates RS & JK

Knowledge8 G1 ، G2 Knowledge8 G1 ، G2 knowledge in B3 G1, G2 knowledge in B3, G1, G2 knowledge in B3 G1, G2 knowledge in B3 G1, G2

13. Explains gates D & T
Safety conditions:

Identify gates D &T

o Maintain measurement tools. o Never touch any unfamiliar devices. 63 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Maintain Safety when using tools. Correct setup of measurement tools. Inform about any bared cables.. Wear gloves and static discharge bracers when dealing with electricity Disconnect power from electrical circuits before changing any element. o Disconnect power after doing any test. o o o o o NOSS Related tasks Theoretical and Practical Topics:

Criterion of Computer’s user technician supporter.

Task

Task Description
The Knowledge of the principles of electronic principles. Makes the examination on the computer. The Knowledge of the principles of electronic principles. The Knowledge of the principles of electronic principles. The Knowledge of the principles of electronic principles. The Knowledge of the principles of electronic principles. The Knowledge of electricity. The Knowledge of electricity. The Knowledge of electricity. The Knowledge of electricity. The Knowledge of electricity.

o Electrical elements and quantities definition: o AOM Rule: o Resistors Circuits: o Condensers: o Diverted Currents: o o o o o Unifiers Applications: Digital Circuits Approach: Numerical and code systems: Logical Circuits functions: Flip-Flip Circuits:

Knowledge7 B3 Knowledge7 Knowledge7 Knowledge7 Knowledge7 Knowledge8 Knowledge8 Knowledge8 Knowledge8 Knowledge8

64 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Hours  4

Detailed Theoretical Contents Contents Electrical elements and quantities definition Electrical charge definition: o Electrical Current. o Resistance and Voltage. o AOM rule and its use in measuring voltage and resistance. o Electrical power used in circuits.  4 Stable circuits that contain resistors: o Connects resistors rotationally, Kirshov rule of voltage, Rotated circuit power, voltage distribution. o Connects resistors in a parallel way, Kirshov rule of voltage, paralleled circuit power, voltage distribution. o Parallel and rotated resistors circuits analysis.  2 Electrical resistors: o The purpose of using condensers,   Charge/discharge condensers. o Condenser types. o Connects condensers rotationally and in a parallel form.  2 Indirect current circuits: o Indirect volt, Pocket form.   o Indirect current resistors circuit analysis.   o Calculation of indirect current of these circuits.  3 Unifiers applications: o Semi-Connectors and PN connector   o Unifiers functions.   o Half-Wave unifier circuit.   o Full-wave unifier circuit.  2 Digital circuits: o Digital quantities.   o Digital signals.   o Digital measurement tools.  3 Numerical systems and codes: o Decimal system.   o Binary system.   o Hexameter system.   o BCD Code. o ASCII Code.

Assessment Tools Oral questions Written questions Self- test

Oral questions Written questions Self- test

Oral questions Written questions Self- test

Oral questions Written questions Self- test Oral questions Written questions Self- test

Oral questions Written questions Self- test Oral questions Written questions Self- test

65 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 3            3  

Logical digital circuits: o Barriers and commutations. o AND Gates. o OR gates. o NOT Gates. o NAND Gates. o NOR Gates. o XOR Gates. Flip-Flops Circuits: o D Flip-Flops Circuits. o T Flip-Flops Circuits. o RS Flip-Flops Circuits. o JK Flip-Flops Circuits.

Oral questions Written questions Self- test

 

Oral questions Written questions Self- test

 

66 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

 

Hours  2

Detailed Practical Contents Contents Safety Instructions: o Workshops/Labs safety Instructions. o Electrical effects on humans. o Electrical resistance of the human body. o Electrical shock protection. Welding Skills and printed circuit forming: o Printed circuit developing. o Printed circuit testing. o Welding skills acquisition. AOM rule and direct current resistors circuits: o Establishing AOM Rule. o Voltage, power and current measurement in parallel and rotated circuits. Circuits includes parallel and rotated resistors: o Measuring total resistance of a parallel/rotated circuit. o Determines voltage resistance in parallel/rotated circuits. Direct current circuits: o Doing measurements on resistors. circuit using signal reader tools. Unifier applications: o Measuring unifier curve. o Connects a half-wave unifier circuit and measure the average of output voltage. o Connects a full-wave unifier circuit and measure the average of output voltage. XOR gates:

Assessment Tools
Direct notice ( practical performance) Oral questions Written questions Self- test Direct notice ( practical performance) Oral questions, Written questions, Self- test Direct notice ( practical performance) Oral questions, Written questions, Self- test Direct notice ( practical performance) Oral questions Written questions Self- test Direct notice ( practical performance) Oral questions, Written questions, Self- test Direct notice ( practical performance) Oral questions Written questions Self- test Direct notice ( practical performance) Oral questions, Written questions, Self- test Direct notice ( practical performance) Oral questions, Written questions Self- test  

 10    6

 6  

 6    8  

 8  6

Testing Flip-Flop circuits: o D Flip-Flop circuits. o T Flip-Flop circuits. o RS Flip-Flop circuits. o JK Flip-Flop circuits.    

References

1. Jimmie J Cathey, Electronic Devices and Circuits, 2nd edition, McGraw – Hill companies, June 2002. 2. Tomas L. Floyed, Electronic Devices, 8th edition, Printice Hall, March 2007. 3. Tomas L. Floyed, Principle of Electric Circuits, 7th edition, Prentice Hall, April 2002. 4. Tomas L. Floyed, Electric Circuit Fundamentals, 7th edition, Prentice Hall, March 2006. Tomas L. Floyed, Digital Fundamentals, 9th edition, Prentice Hall, July 2005.

67 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Department Computer and Info. Technology Course Name Technical Support Skills Prerequisites CMT 102 Trimester 1 2 Credit Hours L Contact W Hours (hours per week) T

Major Course Code 3 3 2 2 0 4

Technical Support SUP 222 5 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course is about training on basic concepts of Technical support skills including overall and planned maintenance, Tech. support workshop management, skills in internet search and remote desktop applications. Training also works on improving the trainees communication and interaction skills with clients. General Objective: This course aims to provide trainees with basic knowledge and skills required for technical support field.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.
E F C4,C3 A1,B1 A2,A3, G4 A3 B G4,G5,G3 G3,F2
General Knowledge and Skills 1

A. Procedural Objectives: Trainee should be able to: Controls files and folders of 1. Remote control desktops 2. 3. 4. 5. Use Ping , Telnet Transmit files with FTP protocol Use virtual desktop Record Help desk requests

remote desktops (create, change, share .. etc) Searches remote PC for data Downloads files using FTP Searches for specified files Records and maintenance requests Suggests solutions

6. Analyze Technical problems Events logging 7. Manage help desk Searches Internet for solutions 8. Search the internet Searches guides for solutions 9. Use product guides and manuals B. Behavioural and Cognetive Objectives: Trainee should be able to: 1. Specify the concepts of tech. support and Specify the concepts of tech. support and help desk help desk. Fills the tech support forms 2. Use tech. support forms. 3. Specify communication skills and difficulties. 4. List Maintenance types. 5. Communicate with users in a fashioned way. 68 Of 90 Lists communication elements List Maintenance types Skills in communications.

General Knowledge and Skills 6 General Knowledge and Skills 2 Worker Behaviors 14 General Knowledge and Skills 5

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

6. List the standard specifications of tech support employee. 7. Classify planned and total maintenance. 8. Classify Telnet and FTP protocols. 9. List the steps of solving problems. 10. Bring up creative ideas. Safety conditions:

List the standard specifications of tech support employee.. Classify planned and total maintenance Classify Telnet and FTP protocols List the steps of solving problems Creates personal suggestion about some troubles

General Knowledge and Skills 2 General Knowledge and Skills 1 General Knowledge and Skills 1 General Knowledge and Skills 1 G

o Apply Safety instructions in device manuals. o Apply safe set rules. o Apply safety instructions when using tools. NOSS Related tasks Theoretical and Practical Topics:
Criterion of Computer’s user technician supporter.

Task

Task Description
Understanding English technical expressions. Good in dealing with colleagues and users. Receives the maintenance request. Asks users to apply the suggested solutions. Continues to improve his work abilities. The ability of technical analysis. Follows the newest changes in the market. Performs the periodic maintenance. Prepares the computer for network operation. Solves the simple technical problems through telephone. The proficiency of problem solving. Troubleshoots the technical problems at the user’s site. Prepares the computer for network operation. The ability of good communications with others. Bearing work pressure. Continues to improve his work abilities.

o Technical Support Approach: o

General Knowledge and Skills 1 Worker Behaviors 12 B1

o Creativity skills:

A4 G General Knowledge and Skills 6

o Internet searching: o Telnet and FTP usage: o Remote control desktops: o Use tech. support forms: o Planned and total maintenance concept: o Help desk and tech support management: o Tech support staff skills in communications: o Creativity:

G4 F E A General Knowledge and Skills 2 B E General Knowledge and Skills 5 Worker Behaviors 6 G

69 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Hours
3

3

3

6

Detailed theoretical Contents Contents Tech support Approach: o Tech support definition. o Tech support advantages. o Tech support terms. o Levels of tech support forms. o Help desk definition. o Customer service concepts. o Advantages of good customer services. o Practical studies. Scientific thinking skills: o Importance. o Properties. o Methods:  Assign problem reasons.  Assign objectives.  Assign possible solutions.  Applying appropriate solutions. o Practical studies. Personal skills: o Communication skills.  Direct.  By phone.  By Email.  By Messages. o Communication troubles. o Practical studies. Behavioral skills: o General skills in customer communications.  Communication skills.  Skills in recording important info.  Skills in customer complains discussions.  Skills in reporting troubles to customers.  Skills in processing trouble solving.  Punctuality. o Being Patient.  Maximum patience.  Islamic skills in patience.  Modern Psychological concepts to 70 Of 90

Evaluation Tools
Oral questions Editing Questions Self Practice Test Cases Study

Oral questions Simulation Editing Questions Self Practice Test Cases Study

Notice (Practical performance) Editing Questions Self Practice Test Cases Study

Oral questions Notice (Practical performance) Simulation Self Practice Test Cases Study

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

4

3

4

improve patience.  Patience advantages. o Temper in dealing with angry customers. o Manners:  Being nice with customers.  Positive thinking.  Creativity.  Being professional. o Practical studies. Full maintenance concept: o Full maintenance definition. o Basic specifications of the full maintenance. o Full maintenance basis. o Planned maintenance Concept. o Planned maintenance specification:  Early defects recovery.  Shortening maintenance time.  Avoid same defects in future.  Create standers for Help desk jobs.  Teamwork style. o Maintenance types:  Periodic maintenance.  Urgent maintenance. Organizing The help desk: o Recording all events. o Spare parts. o Maintenance tools. o Training. o Work environment. Creativity: o Creativity definition. o Creativity specifications. o Methodological Creativity. o How to create maximum Solutions. o Creativity improving. o Practical studies.  

Oral questions Notice (Practical performance) Simulation Self Practice Test Cases Study

Oral questions Notice (Practical performance) Self Practice Test Cases Study Oral questions Simulation Editing Questions Self Practice Test Cases Study

71 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224
 

Major Technical Support

 

Hours 4

Detailed Practical Contents Contents Searching the Internet: Search engines introduction. Search engines definition. Search engines parts. Top Arabic and international search engines. Advanced searching techniques. Product manuals and guides usage in help desk jobs. o Practical issues in using Internet search engines to solve troubles. o o o o o o

Evaluation Tools

Notice (Practical performance) Self Practice Test

8

Remote desktop connection:
o Remote desktop connection concept. o Remote desktop connection usage. o Remote desktop connection settings:  Remote desktop connection setup.  Remote desktop activation and access list.  Remote desktop deactivation.  Security settings when connecting to a remote desktop. o Remote desktop connection settings with WEB:  Remote desktop with WEB setup.  Create/delete Remote desktop with WEB. o Print a document remotely to a Local printer. o Software installation and file transferring between computers remotely: o File sharing. o Practical studies.

Notice (Practical performance) Self Practice Test

5

Telnet,Ping and FTP usage:
Telnet concept. Telnet usage. FTP concept. FTP usage. Ping concept. FTP software. Information and privacy security. o Practical studies. o o o o o o o

Notice (Practical performance), Editing Questions, Oral questions Self Practice Test

8

Using a specialized software to record and manage maintenance requests:    

Notice (Practical performance), Editing Questions, Oral questions Self Practice Test  

References

1. Introduction To TPM, Seiichi Nakajima, 1988, Productivity Press ، Cambridge, MA, USA 2. Course Technology. A guide to customer service skills for help desk professional 2002

72 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Department Course Name

Computer and Info. Technology Computer Hardware Maintenance 2 3 4 2 4 0

Major Course Code 4

Technical Support SUP 137 5 6
Cooperative

Prerequisites CMT 127 Trimester 1 Credit Hours L Contact W Hours (hours per week) T

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Course description: This course introduces the theoretical and practical training on all computer accessories (Removable/Hard Drives – Opticals – Monitors – Svanners .. Etc) and irs maintenance. General Objective: This course aims to provide trainees with basic skills in compter accessories installation and maintenance.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.

A. Procedural Objectives: Trainee should be able to: Test the drive performance 1. Install/connect floppy disks drive.. Apply installation instructions 2. Installs hard disk. 3. Scans and format hard disks. 4. Installs SCSI Card. 5. Installs DVD and laser drives. 6. Plugs Mouse and keyboard. 7. Plug/Unplug and installs scanners. 8. Installs Modem, Sound and LAN card. 9. Installs VGA card. 10. Plugs monitors. 11. Plugs printers. 12. Install printer drivers. 13. Laptops maintenance.

B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5

Confirms Format and create partitions as required Installs SCSI Card as in factory manual Installs DVD drivers as required and check their performance Install Mouse and keyboard in the appropriate inputs Installs scanners as required and check their performance Plug the card in the appropriate input Check performance Apply security rules when installing monitors and checking performance. Refer to factory manual when installing printers, print a test page Install printer drivers to work properly Change battery and add memory appropriately

B. Behavioural and Cognetive Objectives: Trainee should be able to: List Format and settings steps 1. Configures BIOS settings for floppy drive. List the process steps 2. Configures and execute F-Disk process. 73 Of 90

B3, B4, B5 B3, B4, B5

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

3. Assures SCSI compatibility with hardware. 4. Selects Drivers software. 5. Lists some cards and their installation steps. 6. List security instructions for monitors. 7. List printer installation requirements. 8. List ports/plugs types. 9. List I/Q and IRQ titles. 10. List scanners specifications. 11. Lists some Laptop brand names. Safety conditions:

List main specifications of SCSI. Installs required software List computer cards List security instructions for monitors List printer installation steps List Mouse and keyboard .. etc plugs List installation steps List some scanner specifications List 2 well known brand names

B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5 B3, B4, B5

o Apply Safety instructions in device manuals. o Apply safe set rules. o Apply safety instructions when using tools. NOSS Related tasks Theoretical and Practical Topics:
Criterion of Computer’s user technician supporter.

Task

Task Description
Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions Makes the examination on the computer Determines the possible solutions Applies the possible solutions

o Floppy drives: o Hard disks: o CD drives: o Mouse and Keyboard: o Scanners: o Accessories cards: o VGA card: o Monitors: o LCD Monitors: o Printers: o Laptop:

B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B5 B3 B4 B3 B4 B5 B3 B4 B5

74 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Detailed theoretical Contents
Contents

2

3

2

Floppy drives: o Install floppy drive. o Connectors and Data. o Capacity. o Floppy disk format. o Solving floppy drive troubles. Hard disks: o Hard disk structure and installation. o Hard disk functions. o Hard disk Connectors. o Hard disk file system, format and partitions. o Hard disk trouble fixing. CD drives: CD drive types. CD drive installation. Multiple CD drives. DVD. o CD drive connectors. o o o o

Evaluation Tools Oral questions Written questions Self- test

Oral questions Written questions Self- test

Oral questions Written questions Self- test

2

2

3

Mouse and Keyboard: o Keyboard installation. o Keyboard types. o Keyboard socket types. o Mouse types. o Mouse socket types. o Mouse and keyboard troubles solving. Scanners: o Scanning process. o Scanner standards. o Scanner function. o Ideas about other scanning devices. o Scanner to computer connection. o Scanner troubleshooting. Expansionary sockets: o Ports types. o Inputs. o Outputs. o SCSI Cards. o Modems. o LAN Card. o Sound Card. o Expansionary sockets troubleshooting. 75 Of 90

Simulation Oral questions Written questions Self- test Projects

Simulation Oral questions Written questions Self- test Projects

Simulation Oral questions Written questions Self- test

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

2

2

2

4

2

VGA card: o VGA card function. o VGA card standards. o VGA card specifications. o VGA card types. o VGA card plugging. o VGA card troubleshooting. Monitors: o Monitor standards. o LCD Monitor installation. o LCD function. o LCD visuals. o LCD troubleshooting. LCD Flatrons: o LCD. o LCD specifications. o One touch systems. o LCD trouble solving. Printers: o Printer standards. o Printer types and functions. o Printer languages. o Printer computer connection. o Printer maintenance and troubleshooting. Laptops: o Differences between desktop and Laptop computers. o Motherboards and main chips. o Basic knowledge about laptops. o Laptops maintenance.  

Oral questions Written questions Self- test

Simulation Oral questions Written questions Self- test

Oral questions Written questions Self- test

Simulation Oral questions Written questions Self- test

Oral questions Written questions Self- test

76 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224
 

Major Technical Support

 

Hours 2

 Detailed theoretical Contents Contents

Evaluation Tools

10

3

Notice (Practical performance) Floppy drives: Oral questions o Install floppy drive. Written questions o Connectors and Data. Self- test o Capacity. o Floppy disk format. o Solving floppy drive troubles. Notice (Practical performance) Hard disks: Oral questions o Hard disk structure and installation. Written questions o Hard disk functions. Self- test o Hard disk Connectors. o Hard disk file system, format and partitions. o Hard disk trouble fixing. Notice (Practical performance) CD drives:

CD drive types. CD drive installation. Multiple CD drives. DVD. o CD drive connectors. o o o o

Oral questions Written questions Self- test Projects

3

4

6

Mouse and Keyboard: o Keyboard installation. o Keyboard types. o Keyboard socket types. o Mouse types. o Mouse socket types. o Mouse and keyboard troubles solving. Scanners: o Scanning process. o Scanner standards. o Scanner function. o Ideas about other scanning devices. o Scanner to computer connection. o Scanner troubleshooting. Expansionary sockets: Ports types. Inputs. Outputs. SCSI Cards. Modems. LAN Card. Sound Card. o Expansionary sockets troubleshooting. o o o o o o o

Notice (Practical performance) Oral questions Written questions Self- test Projects

Notice (Practical performance) Oral questions Written questions Self- test Projects

Notice (Practical performance) Oral questions Written questions Self- test Projects

77 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

4

4

6

10

VGA card: o VGA card function. o VGA card standards. o VGA card specifications. o VGA card types. o VGA card plugging. o VGA card troubleshooting. Monitors: o Monitor standards. o LCD Monitor installation. o LCD function. o LCD visuals. o LCD troubleshooting. LCD Flatrons: o LCD. o LCD specifications. o One touch systems. o LCD trouble solving. Printers: o Printer standards. o Printer types and functions. o Printer languages. o Printer computer connection. o Printer maintenance and troubleshooting.    

Notice (Practical performance) Oral questions Written questions Self- test

Notice (Practical performance) Oral questions Written questions Self- test Projects Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Projects  

References

1. Scott Mueller, Upgrading and Repairing PCs, 17th edition, Que, March 2006. 2. All – in –one A+ certification Exam Guide, 5th edition.

78 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Computer and Info. Technology Major Technical Support Fundamentals of Computer Course Name Course Code SUP 267 Security Prerequisites 124 SUP Trimester 1 2 3 4 5 6 Credit Hours 4 L 2 Contact W 4 Hours (hours per week) T 0 Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

Department

Course description: This course introduces the basic concepts of computer and networks security through theoretical and practical studies, including study of information security importance and difficulties and how to block computer hackers and setup security levels and permissions. Wireless network security also included. General Objective: This course aims to provide trainees with basic skills in information and computer security field and how to deal with security issues.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.
C C E2 Safety instructions in C, D, E, F C2,C3, C5, F3, F5, C7 Safety instructions in C, D, E, F Safety instructions in C, D, E, F F3, C2 E2 C4 C C C

A. Procedural Objectives: Trainee should be able to: Creates/Delete/Change required 1. Creates security certificates. 2. Applies Info. Security standards. 3. Secures wireless networks. 4. Creates secure passwords‫ز‬ 5. Blocks Hacking attempts. Creates access limits Creates high secured passwords Passwords with expiry date Retrieve lost passwords Detects intrusion attempts. Creates defense lines Installs and updates Anti-Virus software Uses standard encryption methods Sets users access levels. Installs and updates Anti-Virus software Installs VPN

cert. Applies Info. Security standards

6. Uses standard encryption methods. 7. Sets access levels. 8. Manages security software.

9. Installs VPN. Creates/restore Backups 10. Creates data backups. B. Behavioural and Cognetive Objectives: Trainee should be able to: Importance/Difficulties of 1. Discuss the security issue. 2. Participates in setting security cert. 3. Lists info security standards. information security Execute/arrange/delete .. etc Lists info security standards

79 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

4. Lists wireless network security means. 5. Shows how to generate secured passwords. 6. Discusses Hacking attempts and protection procedures. 7. Discusses Encryption types. 8. Lists security levels. 9. Lists VPN properties. 10. Get updates about info security. 11. Lists data backup steps. Safety conditions:

Lists wireless network security means Shows how to generate secured passwords Discusses Hacking attempts and protection procedures Discusses Encryption types Lists security levels Lists VPN properties Get updates about info security Lists data backup steps

E2 Safety instructions in C, D, E, F C2,C3, C5, F3, F5, C7 Safety instructions in C, D, E, F Safety instructions in C, D, E, F E2 G4 C4

o Maintain the devices. o Maintain safety instruction when using tools. o Make test on Peer to peer network. o Never Upload any Virus before informing the trainer. NOSS Related tasks Theoretical and Practical Topics:

Criterion of Computer’s user technician supporter.

Task

Task Description
Performs the basic support for the application. programs and operating systems Follows the newest changes in the market. keep informantion secured. Uses the inspection programs. Determines the possible solutions. Applies the suitable solution. Updates the security programs. Removes the unnecessary files & programs. Upgrades the programs and operating systems. Examines the network settings. keep informantion secured. Uses the inspection programs. Back up the computer data.

o Information security basics:

C

G4

o Passwords: o Hacking protection Techniques:

Safety instructions in C, D, E, F C2 C3 C5 F3 F5 C7

o VPN: o Cryptography: o Backup/restore data:

E2 Safety instructions in C, D, E, F C2 C4

80 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Detailed theoretical Contents
Contents

1

3

8

Information Security Basics: o Why info security is important?. o Why info security is hard?. o Info security terms. o Info security updates. Passwords: o Passwords importance and policy:  Avoid general words.  Letters and numbers passwords.  Password length.  Password change. o Password techniques:  Single word technique.  Location technique.  Scramble technique.  Footnote technique.  Letters technique.  Personal technique. o Password protection and secret questions. o Info security updates. Hacking protection Techniques: o Attack Defending Techniques. o Hacking attempts must be blocked.  Viruses.  Worms.  Trojan Horse.  Spyware.  Root kits.  DOS.  Time bomb.  Network virus.  New threats. o Anti-Virus software. o Firewall.  Firewall types.  Firewall updates. o DMZ. o Intrusion detection techniques:  NetStat.  RegEdit.

Evaluation Tools Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

o Security Logs.
81 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

6

o Windows Auditing:  Auditing planning.  Auditing application.  Logs reading. VPN: o What’s VPN and its security advantages?. o SSH (Secure Shell). o SSL (Secure Socket Layer).
o PPTP (Point To Point Tunneling Protocol) and IPSec.

o Open VPN.

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

4

o Software ‫ـ‬VPN : Hamachi , ….. ,. o Security issues with wireless network. Cryptography: o Encryption function. o Public Key Encrypt/decrypt. o Private Key Encrypt/decrypt. Backup/restore data: o Using helping tools with backups. o Data backup. o Data restore. o ASR usage. o Backup types.

4

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study        

82 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

 

Detailed Practical Contents
Contents

6

10

Passwords: o Passwords importance and policy.  Avoid general words.  Letters and numbers passwords.  Password length.  Password change. o Password techniques:  Single word technique.  Location technique.  Scramble technique.  Footnote technique.  Letters technique.  Personal technique. o Password protection and secret questions. o Info security updates. Hacking protection Techniques: o Attack Defending Techniques. o Hacking attempts must be blocked.  Viruses.  Worms.  Trojan Horse.  Spyware.  Root kits.  DOS.  Time bomb.  Network virus.  New threats. o Anti-Virus software. o Firewall:  Firewall types.  Firewall updates. o DMZ. o Intrusion detection techniques:  NetStat.  RegEdit.

Evaluation Tools Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

o Security Logs. o Windows Auditing:
 Auditing planning.  Auditing application.  Logs reading.

83 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

10

VPN: o What’s VPN and its security advantages?.
o SSH (Secure Shell). o SSL (Secure Socket Layer).
o PPTP (Point To Point Tunneling Protocol) and IPSec.

o Open VPN.

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study

6

o Software ‫ـ‬VPN : Hamachi , ….. ,. o Security issues with wireless network. Cryptography: o Encryption function. o Public Key Encrypt/decrypt. o Private Key Encrypt/decrypt. Backup/restore data: o Using helping tools with backups. o Data backup. o Data restore. o ASR usage. o Backup types.

10

Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study Notice (Practical performance) Oral questions Editing Questions Self Practice Test Cases Study  

References

1. SECURTY + STUDY GUIDE AND DVD TRAINING SYSTEM SYNGRESS SHINDER BOOKS. 2. DESIGNING NETWORK SECURITY – MERILE KAEO. 3. MASTERING NETWORK SECURITY – CHRIS BRENTON. 4. COMPUTER SECURITY AND PRIVACY O'REILLY. 5. MCSE MCSA Microsoft Windows XP Arabic scientific publishers. 6. Computer security ; by Dieter Gollman. 7. Principles of information security ; by Michael Whitman. 8. Introduction to Computer security. 9. http:// www.grc.com. 10. http://www.cert.org. 11. http://netsecurity.about.com. 12. http://en.wikipedia.org/wiki/Computer_security.

84 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Department Computer and Info. Technology Major Course Name LAN Support Course Code Prerequisites NET 107 Trimester 1 2 3 4 Credit Hours L Contact W Hours (hours per week) T Course description:

Technical Support SUP 247 5 4 2 4 0 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This course concerns about basic skills in using and operating Local Network devices including wireless local network. Training is on Switches, and access points in wireless networks and managing/designing the networks through theoretical and practical study.

General Objective: This course aims for providing trainees with skills in operating switches and panels of the network and controlling the network access.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.
E E E E E E E E E E E

A. Procedural Objectives: Trainee should be able to: Configures Router 1. Configures Router. Uses switches with LANs 2. Uses switches with LANs. Installs Ethernet LANs 3. Installs Ethernet LANs. Installs VLANs 4. Installs VLANs. Installs WLAN access points 5. Installs WLAN access points. Installs WLAN bridges 6. Installs WLAN bridges. 7. Selects appropriate antennas for WLANs. Selects appropriate antennas for 8. WLAN security. B. Behavioural and Cognetive Objectives: Trainee should be able to: Lists LAN and WLAN 1. Lists LAN and WLAN properties. 2. Lists Ethernet LAN properties. 3. Lists WLAN security properties. Safety conditions:

properties Lists Ethernet LAN properties Lists WLAN security properties WLANs WLAN security

o Maintain the devices. o Maintain safety instruction when using tools. NOSS Related tasks Theoretical and Practical Topics:
Criterion of Computer’s user technician supporter.

Task

Task Description
Prepares the computer for network operation Prepares the computer for network operation

o Routing Fundamentals: o LAN Switching:

E E

85 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224 E E E E E E

Major Technical Support

 

o o o o o o

VLANs: WLANs 802.11b/g/a: Access Points: Wireless Bridges: Antennas: WLAN Security:

Prepares the computer for network operation Prepares the computer for network operation Prepares the computer for network operation Prepares the computer for network operation Prepares the computer for network operation Prepares the computer for network operation

86 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Detailed theoretical Contents
Contents

4

4

4

1

3

3

3

4

Routing Fundamentals: o Router Contents. o Routers Protocols. o RIP. LAN Switching: o Switching basics. o Conflict and spread points. o LAN Segmentation. o Switch types. o Fast Ethernet and Gigabit Ethernet. VLANs: o VLANs types. o VLANS basics. o VLAN Routing. WLAN 802.11b/g/a: o Standard 802.11b. o Standard 802.11g. o Standard 802.11a. Access Points: o Access point types. o Access points. o Roaming. o Access points settings. Wireless Bridges: o Wireless Bridges types. o Access point to point connection. o Access point to multi-points connection. o Wireless Bridges Settings. Antennas: o Antennas Properties. o One line Antennas. o Multi-lines antennas. o Frequency-Height-Distance-Power. Properties. WLAN Security: o WLAN Security basics. o Cryptography. o WEP Protocol. o Advanced security Protocols.

Evaluation Tools Oral questions Written questions Self- test Oral questions Written questions Self- test

Oral questions Written questions Self- test Oral questions Written questions Self- test Oral questions Written questions Self- test

Oral questions Written questions Self- test

Oral questions Written questions Self- test

Oral questions Written questions Self- test

 

87 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology
Hours

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

 

Detailed Practical Contents
Contents

8

Routing Fundamentals:
o Router Contents. o Routers Protocols. o RIP.

Evaluation Tools Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test

8

LAN Switching:
Switching basics. Conflict and spread points. LAN Segmentation. Switch types. o Fast Ethernet and Gigabit Ethernet. o o o o

8

VLANs:
o VLANs types. o VLANS basics. o VLAN Routing.

Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test Notice (Practical performance) Oral questions Written questions Self- test

4

WLAN 802.11b/g/a:
o Standard 802.11b. o Standard 802.11g. o Standard 802.11a.

6

Access Points:
o Access point types. o Access points. o Roaming. o Access points settings.

6

Wireless Bridges:
o Wireless Bridges types. o Access point to point connection. o Access point to multi-points connection. o Wireless Bridges Settings.

6

Antennas:
o Antennas Properties. o One line Antennas. o Multi-lines antennas. o Frequency-Height-Distance-Power. Properties.

6

WLAN Security:
o WLAN Security basics. o Cryptography. o WEP Protocol. o Advanced security Protocols.

Notice (Practical performance) Oral questions Written questions Self- test  
 

References

Wireless Network Fundamentals, Cisco Networking Academy Program, Student Companion Guide, Cisco Press.

88 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224

Major Technical Support

 

Computer and Info. Technology Major Preparation for Professional Course Name Course Code Certificates Prerequisites NET 107 and CMT 137 Trimester 1 2 3 4 Credit Hours L Contact W Hours (hours per week) T Course description:

Department

Technical Support SUP 290 5 1 0 2 0 6
Cooperative

L = Lecture Hours, W = Workshop/Laboratory Hours, T = Tutorial Hours

This course provides the necessary skills to train the trainee to get the professional certificate in computer maintenance A+. It also give the trainee a details description about the professional certificates needed in the job market, whish endorse his knowledge about the different level of certificate and how to prepare for them. It is advisable to give full mark to the trainee who gets A+ certificate.

General Objective: This course aims at gaining the trainee the necessary skills to pass and get A+ certificate.

Specific Objectives

Required Performance Specifications

NOSS Related tasks

Task No.

A. Procedural Objectives: Trainee should be able to: B. Behavioural and Cognetive Objectives: Trainee should be able to: Enumerates the professional 1. Defines the professional certificate in certificate in computer field computer field. Enumerates the professional 2. Defines the professional certificate in certificate in technical support technical support. Defines the job perspective based 3. Defines the job perspective based on on specialized technical support professional certificate in network company technology of specialized company. Fills the form of A+ exam and 4. Enroll for the A+ certificate exam. Safety conditions:

G2, G3 G2, G3 G2, G3

G2, G3

define the prerequisite of the exam

o Preserve network devices o Follow (Maintain) safety instructions when using tools NOSS Related tasks Theoretical and Practical Topics:
Criterion of Computer’s user technician supporter.

Task

Task Description
Joins the training sessions. Looks into specialized books, journals and newsletters. Joins the training sessions. Looks into specialized books, journals and newsletters.

o Introduction to professional certificate in computer field: o Professional certificate in technical support:

G2 G3 G2 G3

89 Of 90

Kingdom of Saudi Arabia
Technical and Vocational Training Corporation

Director General for Curricula Design and Development

 Computer and Info. Technology

 Department

http://cdd.tvtc.gov.sa



224 G2 G3 G2 G3

Major Technical Support

 

o Job perspective based on professional certificate in technical support of specialized company: o A+ certificate: o Preparing for A+ Exam:

Joins the training sessions. Looks into specialized books, journals and newsletters. Joins the training sessions. Looks into specialized books, journals and newsletters. Joins the training sessions. Looks into specialized books, journals and newsletters.

G2 G3

Hours  2

 3

 2

Detailed Practical Contents Contents Introduction to professional certificate in computer field: o Professional certificates in Network technology. o Professional certificates in network management. o Professional certificates in maintaining and operating computer. o Professional certificates in information security. Professional certificate in technical support: o Professional certificates in technical support technology. o Professional certificates in technical support. o Professional certificates in maintenance and operation of computer. o Professional certificates in security information. Job perspective based on professional certificate of specialized company in technical support:

Assessment Tools
Direct notice ( practical performance) Imitation Written questions Self- test Projects Case studies Direct notice ( practical performance) Imitation Written questions Self- test Projects Case studies Direct notice ( practical performance), Imitation, Written questions, Self- test, Projects, Case studies Direct notice ( practical performance) Imitation Written questions Self- test Projects Case studies Direct notice ( practical performance), Imitation, Written questions, Self- test, Projects, Case studies  

 8

A+ Certificate for computer maintenance:

 11

o Exam method. o Number of questions. o How to enroll for the exam. o How to do the exam. o Exam blueprint. o Pass mark. Preparing for A+ Exam: o Moral and psychological preparation. o Exam sampling. th

References Todd Lammale. CCNA Study Guide, Sybex 6 edition.

90 Of 90

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