Key Performance Indicators (KPI)
KEY PERFORMANCE INDICATORS (KPIs) SAMPLES
The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3, 4 and 5 are for systems and departments.
SAMPLE 1
Name/Team:
Jean Torrins – Finance Manager
Nature of KPI:
Recovery of outstanding debtors
Definition:
The improved collection time of monies owed by debtors
Performance Targets:
Collect 75% within 45 days and 100% within 60 days of statement
Measurement Process:
Review in the monthly finance meeting the total value of all monthly statements and the rate of collection at 45 days and 60 days
SAMPLE 2
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Name/Team:
A
M
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Geoff Willis – Sales Manager
Nature of KPI:
New accounts
Definition:
To manage the sales department’s activities to ensure the establishment of new accounts opened in QLD
Performance Targets:
Open a minimum of 12 new accounts per month
Measurement Process:
Graphing in sales department by individual reps and new credit applications and approvals from the Finance Manager to be provided before the monthly management meeting with the GM
SAMPLE 3
Name/Team:
ABC Artistic Design Department
Nature of KPI:
Internal client satisfaction
Definition:
The successful turn around, response rate and the quality of service delivered on all design requests from the manufacturing plants in
Albury and Newcastle
Performance Targets:
Complete and return at least 95% of all design requests and achieve sign off on at least 85% within the requested completion dates
Measurement Process:
A record of all design requests with requested completion dates will be established and monitored to provide accurate information on turn around times. Quality will be measured by sign off documents from the manufacturing plants. Reviewed in quarterly management meetings
SAMPLE 4
P
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Department/Team:
The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3, 4 and 5 are for systems and departments.
SAMPLE 1
Name/Team:
Jean Torrins – Finance Manager
Nature of KPI:
Recovery of outstanding debtors
Definition:
The improved collection time of monies owed by debtors
Performance Targets:
Collect 75% within 45 days and 100% within 60 days of statement
Measurement Process:
Review in the monthly finance meeting the total value of all monthly statements and the rate of collection at 45 days and 60 days
SAMPLE 2
S
Name/Team:
A
M
P
L
E
Geoff Willis – Sales Manager
Nature of KPI:
New accounts
Definition:
To manage the sales department’s activities to ensure the establishment of new accounts opened in QLD
Performance Targets:
Open a minimum of 12 new accounts per month
Measurement Process:
Graphing in sales department by individual reps and new credit applications and approvals from the Finance Manager to be provided before the monthly management meeting with the GM
SAMPLE 3
Name/Team:
ABC Artistic Design Department
Nature of KPI:
Internal client satisfaction
Definition:
The successful turn around, response rate and the quality of service delivered on all design requests from the manufacturing plants in
Albury and Newcastle
Performance Targets:
Complete and return at least 95% of all design requests and achieve sign off on at least 85% within the requested completion dates
Measurement Process:
A record of all design requests with requested completion dates will be established and monitored to provide accurate information on turn around times. Quality will be measured by sign off documents from the manufacturing plants. Reviewed in quarterly management meetings
SAMPLE 4
P
L
E
Department/Team: