Kano Project Improvement Plan
Phase 2: Build an improvement plan.
A clear and descriptive plan was constructed with timelines for developing the Kano questionnaire, launching and analyzing the survey, and disseminating the results to the stakeholders. An Institutional Review Board (IRB) application was prepared which detailed the type of data collected and method of data collection along with other project information, and approval was obtained. A consent form was composed that provided information to the patients on how their confidentiality and privacy will be maintained. The healthcare providers of the SHS department were consulted to ensure that the health, safety, and legal requirements were met.
Phase 3: Develop the Kano questionnaire.
In this phase, the Hospital
A clear and descriptive plan was constructed with timelines for developing the Kano questionnaire, launching and analyzing the survey, and disseminating the results to the stakeholders. An Institutional Review Board (IRB) application was prepared which detailed the type of data collected and method of data collection along with other project information, and approval was obtained. A consent form was composed that provided information to the patients on how their confidentiality and privacy will be maintained. The healthcare providers of the SHS department were consulted to ensure that the health, safety, and legal requirements were met.
Phase 3: Develop the Kano questionnaire.
In this phase, the Hospital