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Kaiser Permanente Benchmarking

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Kaiser Permanente Benchmarking
Great Post Tyler! I enjoyed reading your post on the healthcare industry, specifically Kaiser Permanente utilizing benchmarking tools throughout their operations. I can see how benchmarking would be a great tool for this healthcare organization. According to Blocher, Stout, Juras, & Cokins, (2013) benchmarking helps a firm identify the critical success factors, by a quantitative analysis of other firms or businesses and implements a qualitative analysis to improve their own performance. In referencing the recent article by Böhme et al., (2013) the qualitative data on the difficulty of obtaining correct benchmarking data. Is perfect example according to Blocher et al., (2013) that total quality management (TQM) is also a best practice which
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