top-rated free essay

JoJo 02911980

By ngocthanhvo Nov 10, 2014 449 Words
Service Encounter Diary #1 – JoJo: 02911980
Student Name: JoJo
Name of organization: VietNamese Restaurant
Date & time of Encounter: 7 p.m, September 30, 2014

WHAT CIRCUMSTANCES HAVE LED TO THIS ENCOUNTER?
This is my 2nd semester in Taiwan. Referring to Taiwan, what is the first idea that is popped up in people’s mind? Those are the night markets and the extraordinary cuisine. I enjoy the food here so much. It really attractive and abundant. But sometimes, I also come to the Vietnamese restaurants to enjoy hometown cuisine. Surprisingly, only at this specific restaurant, I catch true Vietnamese style and introduce this diner to our fellow classmates.

EXACTLY, WHAT DID THE FIRM/EMPLOYEE SAY OR DO?
First, when I came to the entrance of this place the restaurant owner and staffs greeted me with warm attitude. After the greetings of the compatriot they asked me to choose dishes by the menu with vivid images including 3 languages: English, Chinese and Vietnamese. The restaurant's menu offers traditional dishes such as spring rolls(春卷), Vietnam noodles(越式河粉) ... The menu offers a variety of dihes delicious and affordable. Especially here, I can observe them cooking. They cook extremely fast and cleanly.

I didn’t have to wait for long time, only after 5 minutes the waitress was taking the food to my table. She is extremely friendly and is willing to chat to me. Fortunately, at this time the place was not very busy. The owner also made me a cup of Vietnam coffee. It is a free gift for a compatriot. How cozy they made me fell!

This restaurant also has a lot of regular foreign visitors. Moreover, the waitress can speak English to these customers. The overall performance extremely satisfying to me. HOW WOULD YOU RATE YOUR LEVEL OF SATISFACTION WITH

THIS ENCOUNTER?

1
Extremely
Dissatisfied

2

3

4
Neutral

5

6

7
Extremely
Satisfied

Service Encounter Diary #1 – JoJo : 02911980

WHAT MADE YOU FEEL THAT WAY?
Probably the most important factor that affected my experience and judgment at the restaurant was the way the staff treated me. Everyone with whom I was in contact behaved very courteously and friendly. Besides, it’s offers a unique decoration with conical hats and photos of women in long robes on the wall. I think not only the food taste that was delicious but also how the way they treated their customers.

WHAT COULD THE EMPLOYEE/FIRM HAVE DONE TO MAKE YOU
HAPPIER WITH THE ENCOUNTER?
In my opinion, I thought they did a great job .They made me happy and fulfilled our expectations of the service. And the most important element was that the food was really good. HOW LIKELY IS IT THAT YOU WILL GO BACK TO THIS SERVICE FIRM?

1
Extremely
Dissatisfied

2

3

4
Neutral

5

6

7
Extremely
Satisfied

Service Encounter Diary #1 – JoJo : 02911980

Cite This Document

Related Documents

  • Jojo

    ...Södertörns högskola | Institutionen för kultur och kommunikation Kandidatuppsats 15 hp | Engelska | Vårterminen 2010 Critical responses to Joseph Conrad’s Heart of Darkness Critical responses to Joseph Conrad’s Heart of Darkness Av: Morgan Svensson Handledare: Erik Falk Abstract: This essay will revolve around the critic...

    Read More
  • jojo

    ...Eco fashion positives and negatives. Negative effects of fashion, this includes the use of highly toxic pesticides on the cotton for example it can harm the environment and also wastes large amounts of water, this can have a negative impact on the general health of the people around the area. (Collier at all, 2001) In the production of clot...

    Read More
  • jojo

    ...Welcome to Composition I! Some Good News I am delighted to be teaching Composition I at San Jacinto College. Creative writing and English composition are two of my specialties (graduate concentrations). I hope everyone enjoys this class and earns an A. I will strive to make the process clear and reachable for everyone. Some Bad News ...

    Read More
  • k-12 program

    ... K + 12 implementation is it worth it or Burden To start with, what does Education means to you? In the dictionary, it is defined as the act or experience that has a formative effect on the mind, character, or physical ability of an individual. In its technical sense education is the process by which society deliberately transmit it...

    Read More
  • Feasibility Study on Whitening Soap

    ...I. EXECUTIVE SUMMARY With today’s generation being very conscious of their skin, both men and women are faced with the problem of choosing different kinds of whitening products. As students that are looking for other ways to earn money, our group has come up with the idea of making a whitening soap that not only serves its main purp...

    Read More
  • Kesseven Padachi C

    ...Working Capital Financing Preferences: The Case of Mauritian Manufacturing SMEs Kesseven Padachi*; C. Howorth1 and M. S. Narasimhan2 *School of Business, Management and Finance University of Technology, Mauritius La Tour Koenig, Pointe – aux – Sables, Mauritius kpadachi@utm.intnet.mu ABSTRACT This paper investigates the approach to work...

    Read More
  • What is Love?

    ...What is love? Love is something very important to each and every human being. Each and every human being have their own definition of what love is, however to me, love is a force of nature, something we cannot avoid. Love is inherently free, it cannot be bought, sold or even traded. No matter how much we try, we cannot buy true love. Many peo...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.