Johnson & Johnson: Building an Infrastructure to Support Global Operations Analysis
Case Study I3
Johnson & Johnson: Building an Infrastructure to Support Global Operations Analysis
Jonet Prevost-White
Strayer University
Introduction
The Credo
Since 1935 Johnson & Johnson 's credo embraces the idea of true customer service, giving the consumer the best product in a timely manner at a fair price It also states how the company must constantly "purchase new equipment" to keep up with times to create an honest "return" (Johnson & Johnson, 2005) Many businesses today would go a lot farther should they adopt such a business motto they could hold themselves and their employees to everyday.
General Robert Wood Johnson and his two brothers began a company in 1885 that would go on to help revolutionize the surgical and medical fields with their innovative products. Johnson & Johnson, with approximately 109,900 employees, is the world 's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. Johnson & Johnson has more than 200 operating companies in 57 countries, selling products throughout the world. (PR Newswire 2005) , Besides making and marketing a great product, J & J has won numerous awards on being a top diversity employer, a top company for working moms , and a large contributor to organizations that support women and girls. (Johnson & Johnson, 2005)
It is no wonder that such a large corporation would find it necessary, in today 's high tech world of mass telecommunications, to solve the need for all of their businesses to have a cross-company infrastructure. J & J seeks to have all of it 's companies sharing like product information, customer data, invoicing procedures and communication technology. Having one mind and one point of contact makes the business to business flow an easier activity for their customer as well as being a leader in global e-business. (Charles, 2000) Analysis
Johnson & Johnson: Building an Infrastructure to Support Global Operations Analysis
Jonet Prevost-White
Strayer University
Introduction
The Credo
Since 1935 Johnson & Johnson 's credo embraces the idea of true customer service, giving the consumer the best product in a timely manner at a fair price It also states how the company must constantly "purchase new equipment" to keep up with times to create an honest "return" (Johnson & Johnson, 2005) Many businesses today would go a lot farther should they adopt such a business motto they could hold themselves and their employees to everyday.
General Robert Wood Johnson and his two brothers began a company in 1885 that would go on to help revolutionize the surgical and medical fields with their innovative products. Johnson & Johnson, with approximately 109,900 employees, is the world 's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. Johnson & Johnson has more than 200 operating companies in 57 countries, selling products throughout the world. (PR Newswire 2005) , Besides making and marketing a great product, J & J has won numerous awards on being a top diversity employer, a top company for working moms , and a large contributor to organizations that support women and girls. (Johnson & Johnson, 2005)
It is no wonder that such a large corporation would find it necessary, in today 's high tech world of mass telecommunications, to solve the need for all of their businesses to have a cross-company infrastructure. J & J seeks to have all of it 's companies sharing like product information, customer data, invoicing procedures and communication technology. Having one mind and one point of contact makes the business to business flow an easier activity for their customer as well as being a leader in global e-business. (Charles, 2000) Analysis