Topics: Employment, Job satisfaction, Organizational citizenship behavior Pages: 2 (798 words) Published: December 3, 2014

Customer Satisfaction
Caterina C. Bulgarella, Ph.D,
Employee Satisfaction &
Customer Satisfaction:
Is There a Relationship?
The empirical literature summarized in this report highlights the criticality of the relationship between employee attitudes and customer satisfaction. How employees feel about their job has an impact on their work experience, but also on tangible business outcomes such as customer satisfaction, sales, and profit. Employees can strongly contribute to an organization’s success by having a customer-centric approach in their work and in their work-related interactions. However, they are more likely to do so if they are satisfied with their job. I agree with what is the outcome of the study. A satisfied employee would create good customer satisfaction for what he or she does in the workplace basically is the reflection of what he or she feel being a member of such organization. Employee Turnover

Elizabeth Medina
Job Satisfaction and Employee Turnover Intention: What does Organizational Culture Have To Do With It? This study finds that job satisfaction is inversely associated with turnover intention and that organizational culture moderates the magnitude of this relationship. Sub-group analyses reveal that job satisfaction is more predictive of turnover intention for younger workers. These findings have significant implications for the changing composition of workforce due to the aging population.

I think the result is correct. Most Likely employees in their younger age is more likely leaving than those in their older age even without yet considering whether they are satisfied or not. Job Performance

By Davar, S. C.; RanjuBala
Relationship between Job Satisfaction & Job Performance: A Meta-Analysis Laffaldano and Muchinsky (1985)...
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