A comparative analysis among six Banks
Chapter 1: Introduction of the Study
With the opening up of the economy of Bangladesh, a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities, increases in income level, and changes in consumption pattern and consequently there emerges a competitive environment in the country. Specifically, the expansion of private banking business, along with customized services, has created a severe implied competition in this sector. This competition has made the service gap wider as private banks offer better services to their internal and external customers. The scenario has created an urge to the bank policy makers to identify the underlying reasons and brought them into consideration the job satisfaction issue. It has been further envisaged that officers in banking sector play the key role in manipulating their services through implementing policy that has appeal to their customers. In such situation, job satisfaction of bank officers becomes an important issue that has to be taken care of in order to achieve ultimate goals of the banking sector in Bangladesh.
1.2 Objectives of the Study:
To identify and measure the various factors of job satisfaction among various commercial bankers in Bangladesh.
To identify the relative importance of job satisfaction factors.
To identify the impact of work experience, age, and sex differences on the attitudes toward job satisfaction.
To highlight the main findings by performing statistical techniques to judge the correlation and level of significance for the factor.
To differentiate the level of job satisfaction between different Private Banks officers