JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks
Chapter 1: Introduction of the Study
With the opening up of the economy of Bangladesh, a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities, increases in income level, and changes in consumption pattern and consequently there emerges a competitive environment in the country. Specifically, the expansion of private banking business, along with customized services, has created a severe implied competition in this sector. This competition has made the service gap wider as private banks offer better services to their internal and external customers. The scenario has created an urge to the bank policy makers to identify the underlying reasons and brought them into consideration the job satisfaction issue. It has been further envisaged that officers in banking sector play the key role in manipulating their services through implementing policy that has appeal to their customers. In such situation, job satisfaction of bank officers becomes an important issue that has to be taken care of in order to achieve ultimate goals of the banking sector in Bangladesh.
1.2 Objectives of the Study:
To identify and measure the various factors of job satisfaction among various commercial bankers in Bangladesh. To identify the relative importance of job satisfaction factors. To identify the impact of work experience, age, and sex differences on the attitudes toward job satisfaction.
To highlight the main findings by performing statistical techniques to judge the correlation and level of significance for the factor. To differentiate the level of job satisfaction between different Private Banks officers in Bangladesh.
The main objective of the study is to identify the level of job satisfaction of bank officers in Bangladesh. Bank officers in this study refer to first and second class employees (not third and fourth class employees such as, clerks, assistants, peons, guards, drivers, cleaners etc.) in Bangladesh. To achieve this objective 42 bank officers were surveyed from the different locations of Dhaka in Bangladesh. Data has been collected from six main commercial banks namely Standard Chartered Bank, The Hongkong and Shanghai Banking Corporation (HSBC) Ltd, Jamuna Bank Limited, Islami Bank Bangladesh Limited, Dutch Bangla Bank Limited (DBBL) and The International finance Investment and Commerce (IFIC) Bank Limited. Since female officers are relatively small in number in this sector, 2 female officers were selected in the sample. The sampled units were selected purposively and they were personally interviewed. A structured questionnaire with a 16 questions in a 3-point scale has been used in the survey. In the measurement, there were three options, scale 1 indicates positive and 3 indicates negative. The total score 48 indicates that the employee of the bank are dissatisfied and score 16 denotes the employee of the bank is very satisfied. That means lower the score, higher the job satisfaction.
1.3.1 Sampling & Data Collection:
Sampling used in this research is convenience sampling. Six leading commercial banks in Pakistan were targeted in the vicinity of Dhaka. The target audience was officer level bankers working as executives. The diversity of the study is that it involves bankers of all age groups and career levels. Three commercial banks namely Standard Chartered Bank, HSBC Bank, Jamuna Bank, Islami Bank, Dutch Bangla Bank, and IFIC bank were targeted. A questionnaire has been used with a number of variables related to job satisfaction. Questionnaires were circulated among the bankers and their responses were collected....
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