Job Satisfaction

Topics: Employment, Vice president, Job satisfaction Pages: 40 (7826 words) Published: August 25, 2013
An Internship Report On

“Employee Job Satisfaction of NCC Bank Ltd.: A Study on Shyamoli Branch”

Where Credit and Commerce Integrates

Submitted To: Rahnuma Ahmed Lecturer of BBA Department BRAC University

Submitted By:

Nadia Morshed
ID: 07304098 Department: BBA BRAC University

Date of Submission: 12th February, 2012


Rahnuma Ahmed Lecturer, BRAC Business School, BRAC University 66, Mohakhali, Dhaka. Subject: Submission of Internship Report. Madam, It is my great honor to submit the report of my Internship Program at NCC Bank (National Credit & Commerce Bank) Ltd., Shyamoli Branch. In addition, it is a great pleasure that I have been able to submit the internship report on“ Employee Job Satisfaction of NCC Bank” in due time.

The whole experience of this internship program enabled me to get an insight into the real life situation. I have tried my best with my knowledge to make a full-fledge report by analyzing all the requirements you have asked for. Besides this, there may be shortcomings. I would be grateful if you consider those from excusable manner.

I would like to express my sincere gratitude to you for your guidance and suggestions in preparing the report. I will be happy to provide any further explanation regarding this research report if necessary.

Sincerely yours, Nadia Morshed ID- 07304098


First of all, I extend my profound gratitude to the Almighty Allah, the omnipresent and omnipotent, who helped me accomplish this task on time. I feel satisfied and glad that I have completed this study within specific duration.

This internship report might never have been completed without the necessary practical knowledge, assistance of many books, articles, websites, and primary data. It enhanced my knowledge on employee job satisfaction. Thanks to all those persons, who have assisted me, providing me co-operation, books and articles, I would like to express my special gratitude to my supervisor Ms. Rahnuma Ahmed, Lecturer of BRAC Business school of BRAC University, for her motivating inspiration, kind direction, valuable suggestions & advices during my internship period and to prepare this report.

I was placed in NCC Bank Limited to work as an intern from November 1st, 2011 to January 30th, 2012. The members and management of NCCBL was very co-operative and helpful. They helped me through providing various data, guidance and direction. I am grateful to Gias Uddin Bhuiyan, Manager of NCCBL, Shyamoli branch for his cooperation and necessary support.

Finally I want to express my special thanks to Md. Faizur Rahman, Officer Gr-1, NCCBL, Shyamoli branch, under whom I have completed my three months internship program. I am also grateful to all other employees of General and Credit division of this branch.

Executive Summary
This study is the result of my internship program ran for the past three months placed at the NCC Bank Ltd. Shyamoli Branch, Dhaka. National Credit and Commerce Bank Limited is one of the second generation banks. It has already developed reputation among the users. The bank operates its all products as the Shyamoli Branch is middle of the city. As a result the branch has to deal with commercial and non-commercial clients. Therefore, the branch has all level of employees of the bank. Since my internship program was directed to understand the level of job satisfaction, I had to gain the practical area of responsibilities and of accountabilities of the employee so that I could interact with them to assess their views about and relations with the organization. I tried best to ask the staffs directly and indirectly to gather my information. However, I had a good access to the bank’s publications. My task was designed to understand the level of job satisfaction of the employee of the NCC Bank Ltd. Shyamoli Branch. For preparing this report I used primary and secondary data. The objectives of the report were...

Bibliography: Arif, Anwar Azim; Bhattacharjee, Milon Kumar; Sarbabiday, Surajit (2006) Organizational Behavior( Eleventh edition); Stephen p. robbins(Page 85 to 86). Annual report (2010), National Credit and Commerce Bank Limited
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