Job Rotation, Enlargement, Enrichment Example

Topics: Management, Sales, Customer service Pages: 5 (767 words) Published: August 27, 2013
Solved Example on Job Rotation, Job Enlargement and Job Enrichment

Q. Westside store currently has the following departments:-

- Men’s Apparel

- Women’s Apparel

- Kid’s Apparel

- Footwear

- Homestore

There are 6 salesmen working in each department, 2 cash counters with 3 cashiers each, 1 Customer Care Department with 2 employees. Each department has a senior sales executive who ensures the smooth running of the department, 1 stockist who checks the inventory for product/ size/colour availability, Manager Sales and a Senior Sales Manager. In addition there are 2 managers for the shop in shops.

Provide Job Rotation, Job Enlargement and Job Enrichment for any suitable position. Assume suitable data.

Solution:-

Assumptions:-

1. All salesmen are on the same Job Level

2. The Stockist and Customer Care Executive are at the same Job level.

3. The Managers of all departments are at the same Job Level.

4. The Senior Managers of all departments are at the same Job Level.

5. The cashier and salesmen are at the same job level

A]. JOB ROTATION

Position Selected:- Salesmen of every department

Number of Departments: 5, Number of Salesmen per Dept=6, total number of salesmen=5*6=30.

6months 6months6months6months 6months

Job Rotation is a management approach where employees are shifted between two or more assignments or jobs at regular intervals of time. In this case the 6 salesmen can be assigned per department and then can get shifted to other departments every 6 months. For instance as shown in the fig 6 salesmen can be assigned to the women’s apparel department for a period of 6 months, then shifted to the men’s apparel department for 6 months, following which to the other departments consecutively after every 6 months. Hence they will get trained to work in all the departments.

Position Selected:- Cashier and 6 Salesmen

5months5months5months5months5months

As per the assumption the cahier and salesmen are at the same job level.

Number of Cashiers=2*3=6

Number of Salesmen=6.

Job Rotation is a management approach where employees are shifted between two or more assignments or jobs at regular intervals of time. In this case the 6 cashiers are placed at the cash counter for a period of 5months following which they are shifted to the Men’s Apparel Department. After completing 5 months in the men’s dept they are then shifted back to the cash counter. After 5 months they are then shifted to the women’s department. Hence they get exposure of the cash counter and the different departments.

Position Selected:- Sales Manager

6months 6months 6months 6months 6months

Please frame the answer on similar lines as given above.

B]. JOB ENLARGEMENT

Job enlargement is a job design technique wherein there is an increase in the number of tasks associated with a certain job. In other words, it means increasing the scope of one’s duties and responsibilities. The increase in scope is quantitative in nature and not qualitative and at the same level.

Position Selected:- Salesmen

There are 6 salesmen assigned per department. Two departments can be combined and the salesmen can be assigned to the combined department. For instance combine the Men’s and Women’s Apparel Department, 12 salesmen will now be responsible for both the departments instead of just 1. Hence there is an added responsibility in the quantity of work in the same level, hence Job Enlargement is provided.

Position Selected:- Stockist and Customer Care Executive.

As per the assumption the stockist and customer care executive are at the same job level.

Job Profile of Stockist+Job Profile of 1 Customer Care Executive=New Job Profile(at same level)

Hence there is an added...
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