Job Attitude

Topics: Organizational citizenship behavior, Organizational studies and human resource management, Measurement Pages: 33 (5924 words) Published: March 3, 2011
OB Questionnaires

The goal of this document is to help you find questionnaires to measure the variables from your project, so you can spend more time collecting and analyzing the information. You can use any of the questionnaires in this document for your term project. If you cannot find a questionnaire for the variable(s) you intend to measure, you will need to create a new questionnaire. You will not be penalized in any way if you need to create your own questionnaire. If you are not sure about how to calculate scores for a questionnaire, please see me during office hours. Also please read the note on the last page about reverse scoring of questions.

Job Satisfaction

(Brayfield & Rothe, 1951)

There is a definition of job satisfaction in the textbook on p. 110.

Please indicate your agreement with the following items:

Responses are to scored on a 7-point scale from (1) strongly disagree to (7) strongly agree.

1. I feel fairly satisfied with my present job. _______

2. Most days I am enthusiastic about my work. _______

3. Each day of work seems like it will never end. _______

4. I find real enjoyment in my work. _______

5. I consider my job rather unpleasant. _______

Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.

Intentions to Quit

(Cammann et al., 1979, Michigan Organizational Assessment Questionnaire)

See textbook pp. 119-120. Intentions to quit are simply workers’ attitudes about leaving the job.

Responses are to scored on a 7-point scale from (1) strongly disagree to (7) strongly agree.

1. I often think of leaving the organization. _______

2. It is very possible that I will look for a new job soon. _______

3. If I may choose again, I will choose to work for the current organization. _______

Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. (1979). Michigan Organizational Assessment Questionnaire. University of Michigan, Ann Arbor, Michigan.

Emotional Labour Scale

(Brotheridge & Lee, 1998)

Emotional labour is the regulation of emotion in the workplace to achieve organizational goals.

During a typical interaction with a customer, I

1. Resist expressing my true feelings.

2. Pretend to have emotions I don’t really have.

3. Hide my true feelings about a situation.

4. Make an effort to actually feel the emotions that I need to display to others

5. Try to actually experience the emotions that I must show.

6. Really try to feel the emotions I have to show as part of my job.

1 = strongly disagree to 7 = strongly agree

Brotheridge, C. M., & Lee, R. T. (1998). On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale. Paper presented at the First Conference on Emotions in Organizational Life, San Diego.

Career Exploration Scale

Note: Career exploration typically involves both environmental exploration and self-exploration.

Environment Exploration

To what extent have you behaved in the following ways over the last 3 months:

A little


A moderate amount

A substantial amount

A great deal

• Investigated career possibilities?

• Went to various career orientation programs?

• Obtained information on specific jobs or companies?

• Initiated conversations with knowledgeable individuals in my career area?

• Obtained information on the labor market and general job opportunities in my career area?

• Sought information on specific areas of career interest?


To what extent have you done the following in the last 3 months:

A little


A moderate amount

A substantial amount

A great deal

• Reflected on how my past integrates with my future?

• Focussed my thoughts on me as a person?

• Contemplated my past?

• Been retrospective in thinking about my career?

• Understood a new relevance of past behavior for my future career?

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