Job Analysis (Cleaning Solutions)

Topics: Customer service, Sales, Sales process engineering Pages: 5 (1643 words) Published: May 13, 2010
Interclean inc and envirotech |
New Cleaning Solutions Department|
Job analysis|
[Type the author name]|

The merger of Inter Clean inc, and Envirotech is now complete, The company has plans to incorporate a new sales department that will be responsible in providing full service cleaning solutions, for organizations in the healthcare industry. The purpose of this department is to gain the reputation, of providing excellent consumer care, and build long-term relationships with the client. The departments focus is to assure, that the client receives quality products for the best price, and provide current information on the latest industrial cleaning, and sanitation industry developments. In doing so, the department will update clients of any regulation changes that may become a compliance issue, in reference to the cleaning industry. This department will also provide training seminars, for the cleaning staff of healthcare companies, which will provide knowledge of regulation standards for cleaning industry.

Applicants will take a questionnaire that will allow management to evaluate common skill sets like intelligence, decision-making, and time management etc… Applicants will also go through an interview process to answer questions in reference to their experience pertaining to the job analysis, and follow up questions concerning the questionnaire taken. The observation of employee's will be on conduct, attendance, and motivational tactics. The evaluation process of employee’s is on job performance, to see if employees are making, or exceeding their sales goals, and if their customer service skills are on par, with company guidelines.

Main Job Duties:

1. Develop sales leads, and identify potential clients within target markets for healthcare companies. 2. Must have good customer service skills to develop, and maintain long-standing relationships with clients. 3. Willing to learn, and possibly train a group of people on the regulation standards of the cleaning industry. 4. Must be able to develop and apply sales strategies, to the work force. Specifications:

1. Require five years experience, or more in sales, and customer service. 2. College degree preferred.
3. Being able to independently solve problem, and develop sales solutions. 4. Strong oral and written communication skills, good working knowledge of Microsoft excel and internet search engines. 5. Demonstrate the ability to negotiate and influence decision makers. Workforce Planning System:

The recruiting process will consist of placing ads in the newspaper, using web based advertising, and job postings within the company. These three areas will add to an already established talent Poole. The idea of using newspaper, and web-based advertising is to seek outside talent that could bring a fresh and new approach towards developing solutions based on the cleaning industry. This idea will help achieve success in this department.

I will be looking for five key positions, first a department manager someone who has upper management experience, knowledgeable in sales, pertaining to the industrial cleaning, and sanitation industry. Someone who will uphold a high standard for customer service quality, and show the ability to lead a team in making difficult decisions, which may involve trying new innovative ways to meet, or even exceed sales goals. Second is supervisor of sales, this person needs to have experience leading a team, and is not afraid to take an aggressive approach towards motivating sales representatives, and doing what it takes to achieve high standards. In addition, someone who is also, up to date with regulations standards regarding the clean, and sanitation industry. Third, is a training coordinator, someone who has experience training within an individual, or group setting. Someone who is also willing to travel to meet the client in which, he or she would provide knowledge,...
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