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Topics: Customer service, Customer, Sales Pages: 2 (363 words) Published: September 24, 2014
CMEP ASSIGNMENT Individual
Job Description of Bill Ryan
Sigit Fajarriyanto / 19012168
Job Title
Costumer-Service Representative Agent
Job Summary
Serves customers and sellers in half.com by providing information and services. Acts as a connector from costumers, sellers and the employee in half.com towards on questions, deal with and help resolve any customer complaints, and improving the costumers satisfaction related to service and activities in half.com. Maintaining the relationship between costumers and sellers accordance with the company’s guidelines and policies. Relationship

Reports to : Supervisor of Customer Service
Supervises : Costumer Service staff in e-Bay’s facility in Salt Lake City Works with : Employee who has responsibilities on database and human-resources worker External Relationship : Buyers and Sellers

Qualifications
Education : Diploma or bachelor’s degree in field Communication, Business, and Management Ability
Communicate clearly and professionally, both verbally and in writing •Strong detail orientation and communication/listening skills. •Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Skills
Basic computer and technological knowledge
Administrative procedures and information processing
Customer relationship principles and practices
Essential Responsibilities
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Questions
1.Does the day diary include sufficient information ?

Yes, The day diary provides sufficient information describing how Mr. Ryan job summary and job description of Bill Ryan does in a day.

2.Identify the specific information in the article that you found useful

The specific information that i found useful in the artical is about the mechanism of process trade from buyers to sellers and how Bill Ryan...
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