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dfngGLOBAL OPERATIONS ASSIGNMENT 1, COHORT MAMZAR, BY SAURABH GHOSH
Service 1: Dubai Metro usage on New Year eve:
On New Year eve, the Dubai metro was excessively overcrowded. There was huge rush in the metro and the metro stations. The queue for the tickets and for the passage through the turnstiles was extremely long. Some trains were so crowded that they didn’t even stop at the stations. This was something which was not expected by me. Moreover, the other modes of public transport such as taxis were not plying because of traffic jams over all parts of the city. As per my observation, they were very effectively able to manage the huge crowd by bringing in more personnel at the metro stations. The way the crowd was diverted and the stations were being attempted to be made as less crowded as possible was remarkable. What they could have done better was by making the traffic on road move more swiftly as it was moving otherwise. This would have provided access to other means of transport. Also they could have shared prior information with the public with respect to various traffic situations on road and metro stations. This information should be known to them by past experiences. This could have made travel easier for the commuters.
Service 2: Sandance New Year celebrations at Atlantis, The Palm, Dubai: On New Year eve, the transport on the Palm was backed up in afternoon itself. Sandance organisers had earlier told to the ticketholders, including Palm residents and those with VIP access, that they would be able to access the event via...
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