Preparing for IT Leadership
E xc e r p t e d fro m
The Adventures of an IT Leader
Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell
Harvard Business Press Boston, Massachusetts
Copyright 2009 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 1 of The Adventures of an IT Leader, copyright 2009 Harvard Business School Publishing Corporation. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to firstname.lastname@example.org, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. You can purchase Harvard Business Press books at booksellers worldwide. You can order Harvard Business Press books and book chapters online at www.harvardbusiness.org/press, or by calling 888-500-1016 or, outside the U.S. and Canada, 617-783-7410.
The Adventures of an IT Leader invites readers to “walk in the shoes” of a new CIO as he spends a difﬁcult year learning effective information technology leadership. Experienced cumulatively, this eighteenchapter story gains dramatic momentum, and later chapters provide opportunities to revisit key IT management issues in more depth. However, chapters can also be read independently or in smaller batches as suits the needs of particular readers. To facilitate this, we provide the following contextual information.
As the story begins in chapter 1, the IVK Corporation, a midsize ﬁnancial services ﬁrm, is attempting a turnaround following a period of slowing business performance1. The stock price has fallen substantially as investors have