Question 1: What do you think is causing some of the problems in the bank's home office and branches?
There are some problems in bank's home office and branches. These problems have some cause. From what I noticed from the case above, there are mainly three problems that caused the problem in the bank’s home office and branches.
Firstly, the home office does not provide any training for employees. That’s why when Jack Nelson was introduced to the entire employee in the home office; he was introduced to Ruth Johnson. Ruth Johnson working for two months but she does not know about the machine that she was using. But she operates the machine properly. Organization did not oriented and trained her properly. If organization trained her well Johnson will clear about her job and responsibility.
Secondly, there are lack of communication among the branches between supervisor and employees. The main issue in this case is employee turnover was high during past eight years, as a result supervisor tried to find a suitable employee to replace the worker who had quit. We know that employee turnover is a costly expense especially in lower paying job roles, for which the employee turnover rate is highest. There was no standardization of recruitment process in organization. They had also lack of communication process. Because all branch office hired employee without communicate whit their home office.
Lastly, the bank home office does not have Human Resources Department. Most of the problem that appeared in the case is related to employees’ issue. Therefore, having a HR department can reduce the issue regarding employees among the branches and home office.
Question 2: Do you think setting up an HR unit in the main office would help?
HR unit would help main office in many ways. Setting up an HR department could help a lot in the main office because the main purpose of why HR department is available in a company is