Itil Foundation V3
TEMA1: ITIL and the Service Lifecycle
Understand ITIL and Service Management
ITIL Overview
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Learning Objectives
After completing this topic, you should be able to * match the organizations involved with the IT infrastructure library and examinations with their role * identify the reasons for ITIL's success * identify the features of the ITIL qualification and examination scheme
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1. Introduction to ITIL
More and more organizations are becoming dependant on IT – requiring consistent and high quality IT services.
The IT Infrastructure Library (ITIL®) is a set of guidelines and best practices outlining how IT Service Management (ITSM) can be implemented. It provides documentation in the form of five books, each covering a different aspect of ITSM.
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Note
A sixth book, which serves as an introductory companion to the five core volumes, is also available.
ITIL is intended to help organizations optimize and manage their IT services and practices by focusing on the people, processes, and resources involved in delivering these services.
ITSM involves controlling the methods and strategies associated with managing any IT service provided by an organization, such as PC installation, delivery, and maintenance. ITSM enables organizations to provide reliable, high-quality IT services.
Since its development in the late 1980s, ITIL® has become one of the leading frameworks for ITSM globally. The reasons for this include that * it is nonproprietary * it is nonprescriptive * it provides best practices * it provides good practices
One of the main reasons for ITIL®'s success is that it is nonproprietary – it is not owned by any organization and can be used by anyone.
ITIL® was developed and is managed by the Office of Government Commerce (OGC), an independent office of the British
Understand ITIL and Service Management
ITIL Overview
-------------------------------------------------
Learning Objectives
After completing this topic, you should be able to * match the organizations involved with the IT infrastructure library and examinations with their role * identify the reasons for ITIL's success * identify the features of the ITIL qualification and examination scheme
-------------------------------------------------
1. Introduction to ITIL
More and more organizations are becoming dependant on IT – requiring consistent and high quality IT services.
The IT Infrastructure Library (ITIL®) is a set of guidelines and best practices outlining how IT Service Management (ITSM) can be implemented. It provides documentation in the form of five books, each covering a different aspect of ITSM.
-------------------------------------------------
Note
A sixth book, which serves as an introductory companion to the five core volumes, is also available.
ITIL is intended to help organizations optimize and manage their IT services and practices by focusing on the people, processes, and resources involved in delivering these services.
ITSM involves controlling the methods and strategies associated with managing any IT service provided by an organization, such as PC installation, delivery, and maintenance. ITSM enables organizations to provide reliable, high-quality IT services.
Since its development in the late 1980s, ITIL® has become one of the leading frameworks for ITSM globally. The reasons for this include that * it is nonproprietary * it is nonprescriptive * it provides best practices * it provides good practices
One of the main reasons for ITIL®'s success is that it is nonproprietary – it is not owned by any organization and can be used by anyone.
ITIL® was developed and is managed by the Office of Government Commerce (OGC), an independent office of the British