Issues in the workplace - the situation analyzed from a behavorial point of view and discusses possible solutions to the problems or issues for PSY 200.
In this paper we will briefly discuss some common issues in the workplace. We will touch on just a few of the everyday issues that most people face and are effected by. We will begin by discussing common difficulties we face with co-workers, we will explain how to identify a difficult person and then give pointers on possible techniques on dealing with that person. We will then discuss communication and effective listening skills in the work place. Communication is one of the most important qualities you can possess in the workplace because it allows you to communicate what needs to be done, also to express any concerns or attributes you may have to offer to the existing workflow. Also we will discuss effective listening and give a little insight to the four basic communication structures that are in place in most organizations and workplace. We will them finalize the paper with some insight to motivation in the workplace. How is motivation a positive experience in the workplace and how different types of motivation are used in the work environment not all of which are in a positive nature? We hope that you will take from this paper a little insight on what we deal with on a daily basis in our workplace and are able to use this in future experiences you have in your workplace.
A Difficult Person
What is a difficult person? A difficult person is someone who actively or passively prevents us from accomplishing a goal in a fashion that is well beyond the norm.
A Hostile/Aggressive Personality - This type of personality tends to attack the person, not the behavior. Hostile/Aggressive personalities also tend to keep the person off balance with a barrage of questions without allowing any time for response. They are driven by a need to demonstrate that they are right and someone else is wrong.
A Pessimist Personality - This type of personality tends to be a "one-way communicator"; they may appear to listen, but have already rejected the proposal. People with this type of personality take a standard position of "I am against it!" and are likely not to contribute solutions or alternatives. This personality can be severely harmful on a work group.
A Cynic Personality - This type of personality tends to be distrustful of human nature and motive. This personality tends to reduce the performance and expectations of a workgroup to its lowest common denominator.
A Complainer Personality - This type of personality tends to use terms like "Christina is much better than I am at that..", "How can I be expected to..", or "Okay if you insist, but don't be surprised when.." While complainers do not cause the disruption of a hostile/aggressive personality, they can cause a serious drain on resources.
An Unresponsive Personality - This type of personality tends to not talk when you need conversation from them. When taken to an extreme, silence is calculated aggression. In some cases, it is difficult to understand what the silence or lack of response means.
An Egocentric Personality - This type of personality tends to have a strong need to be liked and accepted. They will try to avoid conflict, are often pleasant, polished and manipulative.
An Over Controlling Personality - This personality tends to slow progress, stifle creativity and weaken the strength of a group. A person with this an over controlling personality is motivated by fear of failure, or loss of power.
Learning to Deal With Difficult Co-workers
Everyone has someone in their life that they do not like and we can not just ignore these people. We all know the toll that these relationships can have on ourselves both mentally and sometimes even physical.
We can dread at some points having to be in the same room with these people. There are times when your heart rate...
References: Davis, Stephen F. and Palladino, Joseph (2002). Media and Research Updates Psychology Third Edition. Upper Saddle River, NJ
Parham, A. Christine (1988). Psychology: Studying the Behavior of People. Pasadena, TX
Peterson, Christopher (1990). Introduction to Psychology. New York, New York
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