Iso 9001 Customers Satisfaction

Topics: Feedback, Control, Requirements analysis Pages: 3 (453 words) Published: May 7, 2013
ISO 9001:2008 Clause 8.2.1 P017 Customer Satisfaction Procedure

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P017 Customer Satisfaction Procedure

Contents
P017 Customer Satisfaction Procedure ........................................................................................................................ 4 1. Introduction & Purpose ............................................................................................................................................... 4 2. References ................................................................................................................................................................... 4 3. Terms & Definitions ..................................................................................................................................................... 4 4. Application & Scope ..................................................................................................................................................... 4 5. Requirements ............................................................................................................................................................... 5 6. Process ......................................................................................................................................................................... 5 6.1 Customer Satisfaction Surveys ............................................................................................................................... 5 6.2 Customer Feedback...
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