Introduction to Information Systems

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Abstract

For my final paper I will identify three vital tools of knowledge management and knowledge management systems, social networking systems, (CRM) customer relationship management, and (BI) business intelligence. I will explain how an organization can utilize knowledge management resources to assist the company in running a successful business. I will also explore knowledge management as we know it today.

Knowledge Management

Introduction

Knowledge management is crucially important to any organization for resources which aids a company in providing its staff with the most accurate data needed in such a competitive and fast passed time. We will explore three tools that aid us in knowledge management and learn how these tools are of great benefit to a successful business. We will also look at knowledge management as we know it today.

Narrative Sections

There are three vital tools of knowledge management and knowledge management systems I want to explore. They are as follows: social networking systems, customer relationship management and business intelligence.

Information technology aids knowledge management to provide up to date and accurate data desired on a moment’s notice to company’s members. A knowledge management system is of great value for any organizations in everyday situations by enabling the employee access to other college’s documents and information. Knowledge management systems allow each staffs member the capability to stay organized and utilize figures and data from the organization. Being able to share this information throughout the company can help the organization in providing a better quality job that may even lead to improvements.

Each business varies in the types of knowledge management needed to run its organization from documents, technology, networks, just to name a few. Each type of knowledge managements can accommodate different business methods from push strategy; pull strategy, competence



Bibliography: Heinz Mandl, Katrin Winkler, “Gale Encyclopedia of Education: Knowledge Management,” [Internet, WWW], Available: Answers website; ADDRESS: http://www.answers.com/topic/knowledge-management Alan Frost, “The Different Types of Knowledge,” [Internet, WWW], Available: KMT website; ADDRESS: http://www.knowledge-management-tools.net/different-types-of-knowledge.html

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