Introduction for Human Resourse Management
BA Hospitality and Service Management ____________________________________________________________
Introduction to Human Resource Management ____________________________________________________________
Assignment Submission (Part 2) Integrative Case Study – Café Co
Date of Submission:
29 April 2010
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Table of Contents
Page no. 1. 2. 3. 4. 5. 6. 7. 8. 9. Introduction Aim and objectives for the training course How the training course will improve performance Timetable for 2 day induction programme Training methods and media explanations Evaluation for the course Conclusions List of References Appendix 3 3 4 4 8 12 13 16 17
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1. Introduction Café Co was one of the top five coffee houses in the globe market. Due to many competitors grown rapidly, the business of Café Co was slipping down to the number five position in recent year. So that, Ben was decided to relaunch
Café Co to be the number one coffee house across the globe. In order to co-operate in this new vision, Kim decided the 2 day training programme to the new baristas. 2. Aim and objective for the training course The aim for the training course was let the new baristas know more information about the company history and organization goals, through the training to enhance their working performance. Kim should use the SMART objective (Drucker, 1954) for the training course. Specific was to be the number one coffee house across the globe. Measurable was through the reputation to increase the market share. Achievable, was to provide an excellence customer service and use the best products quality to attract more new customers. Realistic was provided a suitable training to new baristas for increase their products knowledge and skillful for excellence customer service. Finally, was told them the time-bound.
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3. How the training course will improve performance Normally, in the 2 day training course, the new baristas would know more information and the organization goals
Introduction to Human Resource Management ____________________________________________________________
Assignment Submission (Part 2) Integrative Case Study – Café Co
Date of Submission:
29 April 2010
-1-
Table of Contents
Page no. 1. 2. 3. 4. 5. 6. 7. 8. 9. Introduction Aim and objectives for the training course How the training course will improve performance Timetable for 2 day induction programme Training methods and media explanations Evaluation for the course Conclusions List of References Appendix 3 3 4 4 8 12 13 16 17
-2-
1. Introduction Café Co was one of the top five coffee houses in the globe market. Due to many competitors grown rapidly, the business of Café Co was slipping down to the number five position in recent year. So that, Ben was decided to relaunch
Café Co to be the number one coffee house across the globe. In order to co-operate in this new vision, Kim decided the 2 day training programme to the new baristas. 2. Aim and objective for the training course The aim for the training course was let the new baristas know more information about the company history and organization goals, through the training to enhance their working performance. Kim should use the SMART objective (Drucker, 1954) for the training course. Specific was to be the number one coffee house across the globe. Measurable was through the reputation to increase the market share. Achievable, was to provide an excellence customer service and use the best products quality to attract more new customers. Realistic was provided a suitable training to new baristas for increase their products knowledge and skillful for excellence customer service. Finally, was told them the time-bound.
-3-
3. How the training course will improve performance Normally, in the 2 day training course, the new baristas would know more information and the organization goals