CONFIDENTIAL

AM/NOV 2005/ADM510

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

QUALITY MANAGEMENT ADM510 NOVEMBER 2005 3 HOURS

INSTRUCTIONS TO CANDIDATES 1. This question paper consists of two (2) parts : PART A (3 Questions) PART B (4 Questions)

2. 3. 4 5.

Answer all questions from PART A and three (3) questions from PART B. Answers to all questions must be written in the Answer Booklet. Start each answer on a new page Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) The Question Paper An Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 6 printed pages
© Hak Cipta Universiti Teknologi MARA

CONFIDENTIAL

CONFIDENTIAL

2

AM/NOV 2005/ADM 510

PART A

SKILLED CARE PHARMACY

Skilled Care Pharmacy, located in Mason, Ohio, is a RM25 million privately held regional provider of pharmaceutical products delivered within the long-term care, assisted living, hospice and group home environments. The following products are included within this service: Medications and related billing services
Medical records

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Information systems
Continuing education

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Consulting services to include pharmacy, nursing, dietary and social services

The key customer groups that Skilled Care provides services to include the senior population housed within the extended and long-term care environments. Customers within this sector depend on Skilled Care to provide their daily pharmaceutical needs at a competitive rate.
Because of the high risk factor of its business, these needs require that the right drug be

delivered to the right patient at the right time. Moreover, depending on the environment being served, different medication dispensing methods may be used such as vials, multidose packaging or unit dose

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