In an effort to improve patient treatment outcomes, patient engagement and operational efficiency, I propose that we perform and analyze the following two-fold interdepartmental tests of change. In order to meet the requirements established by Meaningful Use, Stage 2 and facilitate clinical workflow efficiency and decrease expenses, the first part of the project will be to evaluate utilization of a web-based registration and patient portal system. I will collaborate with employees in the departments where reformatting established processes is necessary. Currently all patients complete their registration forms on paper upon arrival for their appointment. This project will test the utilization …show more content…
We aim to:
After collecting and analyzing the results from the first run I will interpret the findings and proceed with planning and performing the subsequent follow-up tests. Major considerations for this test include:
Part 2:
The second facet of the project will involve studying the adoption of a “coordination of care” model. Currently we are limited to providing traditional GI procedures and services; we are seeking to offer our patients a more holistic approach to digestive care by providing access to a care coordinator and nutritional and fitness expertise. For our pilot program we will hire a ‘coordinator of care’ and offer the coordinated treatment plan to all of our patients. The Care Coordinator will act as a direct contact for patient concerns, and as the liaison between the patient, our providers and providers of ancillary services. We hope this model will improve outcomes, produce a more informed and satisfying patient experience, as well as create an opportunity for new revenue. In order to ensure the change is an improvement I will collect data for the following measures before and after each step in