Interpersonnal Interatcion

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CHARTERED MANAGEMENT INSTITUTE
IN ASSOCIATION WITH

NOTTINGHAM ACADEMY FOR MANAGEMENT CONSULTING

DIPLOMA IN MANAGEMENT CONSULTANCY

DMC 05: Interpersonal Interaction

STUDENT NAME: Gift Madzonga

CMI Registration Number: P04307650

TUTOR/DIRECTOR OF STUDIES: DR. F. NESHAMBA

DATE OF SUBMISSION: 24 April 2013

Question 1:
Describe the range of verbal and non-verbal communication methods and techniques available to you as a management consultant during contacts with a client team or organisation and describe how your behaviour impacts on others (750 words).
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Introduction
Communication does not "just happen." Effective communication requires effective strategy - a coherent plan of action. To be effective, communication must be driven by the defined needs of the target individuals in target organisations, (Ingie Hovland, 2005).
A Consultant must communicate his or her ideas effectively. Communication is not about informing people, but motivating them to act in particular ways, influencing them. It is about inspiring, developing the power to push ideas forward, and taking a leadership role. To be able to do so, the consultant must choose the most effective method and technique he/she will use, given the circumstances facing him/her. A. Range of verbal communication methods and techniques
Verbal or oral communication in an organisation, and between consultant and client is much more common than any other type of communication. It is important since it is instant, relatively low cost and is supported by personal contact and thus allows for feedback. It can even be said that persuasion is easier during a verbal personal contact communication situation than otherwise.
Effective verbal or spoken communication is dependent on a number of factors. Clarity of speech, remaining calm and focused, being polite and etiquette will all aid the process of verbal communication.

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