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Interpersonal Skills P4

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Interpersonal Skills P4
Employability, Personal and Communicational Skills
This document will be explaining the main employability, personal and communicational skills that applicants need to have in order to get a job as a McDonald’s Crew Member. As well as stating the skill the document will show how the skill relates to McDonald’s service and why the skill is important in getting and maintaining a job at McDonald’s.

Employability
Suitable qualifications
Certain qualifications are required to get into McDonald’s. Qualifications like GCSE’s and A-Levels can put over the edge other over candidates trying to go for the same job as you. To be a Crew Member McDonald’s require you to have a basic understanding of English and Maths and if you have the GCSE’s to represent
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McDonald’s states that their restaurants are “high-energy environments” and can tend to also be quite stressful so commitment is definitely also required. If customers see that the Crew Members are putting in a full shift and making sure they give 100% then it will enhance their experience of the restaurant and may see them give back to the restaurant. On your Induction you will be tested on your commitment and how hard you will work to see if you are committed to the cause for yourself and for the rest of your crew. If you maintain the commitment and hard work that you shown on the Induction Day then you should maintain the job as you have shown the management that you will do anything to keep the business running successfully.

Teamwork
Teamwork is one of the most important skills to have to get a job as a McDonald’s Crew Member. A good team will make sure that customers get the best service and experience possible so they keep coming back to the restaurant. Also a good team would have a good morale which would motivate them to give 100% to the restaurant and its service. Teamwork is vital for getting and maintaining a job at McDonald’s as you must rely and work with your team to provide a great service to the customers.

Good interpersonal
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These actions can include proper interview behaviour, controlling nervousness or asking intelligent questions. Being formal and polite will be required at McDonald’s as you’re communicating with colleagues and customers all the time while you’re on the job. Also asking intelligent questions to managers about the running of the business may improve your status at the restaurant and would impress the management team. These skills will be required right from the start in your interview as you need to make a great impression on the interviewer so you can beat the competition to the job. Also previous job interviews may help you in this situation as you can learn from your mistakes. These interviewing skills need to be maintained as you may get to use them in future activities with the company like interviewing future candidates for the

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