Interpersonal Communication Report for DMG Corporation

Topics: Communication, Active listening, Management Pages: 7 (2007 words) Published: October 28, 2013
INDIVIDUAL RESEARCH REPORT

INTERPERSONAL COMMUNICATION REPORT FOR DMG CORPORATION

Trung Hieu Truong
16550850

CONTENTS
o

E XECUTIVE SUMMARY

o

I NTRODUCTION

o

COMMUNICATING EFFECTIVELY

o

ACTIVE LISTENING AND EFFECTIVE RESPONDING

o

GIVING AND RECEIVING FEEDBACK

o

SELF AWARENESS AT WORK

o

CONCLUSION

o

R ECOMMENDATION

o

R EFERENCES

Executive summary
This report will outlines and analyses the matter of interpersonal communication of DMG Corporation. It will clearly explain the four specific criteria related to communication aspect. It’s also provide full detail information on those criteria include the definition, examples and ideas that could helps DMG to overcome their problem of lack in interpersonal communication. This report will also establish a variety of recommendations for DMG to observe and take into action if decision will be made.

Introduction
Interpersonal Communication is one of the most crucial characteristics of every human being. Interpersonal communication helps and improves the way human being interact with each other, it’s a ability of every human being had for the purpose of convert ideas, opinions, needs ,wants and feeling into written words. Interpersonal Communication is a process between sender and receiver, it reflects the way information or messages have been transfer between the sender and receiver. Conflicts and misunderstandings could be easily arising if there are incorrect or in appropriate approaches have been used during the interpersonal communication process. According to the case of DMG Corporation, conflicts and misunderstandings have been spotted in an organization, mainly for the reason of low and ineffective performance of communication between the staff members and the managers. Therefore, this report has established a number of criteria that could be use to improve the performance of interpersonal communication of DMG Corporation. The areas that will be focusing on are the Communicating Effectively, Active Listening and Effective Responding, Giving and Receiving feedback, and Self awareness at work. These aspects will be address and analyze clearly to identify the most appropriate solution to solve the problem of lack in interpersonal communication of DMG Corporation. Recommendations and learning points will also be provided for the considerations of implementing effective advices and guidance to the staff members and managers within the organization.

Communicating Effectively
Communicating effectively could be the most important factor of every workplace existed. Communication is the process of transferring information and message among others within an organization. Communication helps people to express their idea and feeling to others around them. To be able to create an effective communication zone within the organization, there’s always a need of a leader or a manager to controls and modifies the process of communication within the organization. Within an organization, communication can be a very crucial aspect, if there is a lack in any type of communication, employees could easily get confuse and often lose their focus and motivation to

work. More importantly, trust can be a very important factor that leads to a more sustainable relationship between staff members and manager. To be able to gain the trust of staff members, manager and the organization must try to be honest when communicating with staff members (Workplace that work 2013). Trust can be use to increases the level of confidence in both manager and staff members, both parties will feel more comfortable to express their feeling, thoughts and ideas toward each other, that create a positive bond between both parties. Opposite to that, if there a low level of trust between the two parties, the amount of information shares between the staff members and manager will be decrease due to the lack of trust and an increase in suspicion. There are set of...

References: Argenti, Paul A. 1998.” Strategic Employee Communication.” Human Resources Management 37, no.
Brownell, Judi. 1990.” Perception of Effective Listeners: A Management Study.” Journal of Business
Communication 27, no
Cascio, Wayne F. 2000.” Managing a virtual workplace.” Academy of Management Executive 14,
no.3:81-90.
Giving and Receiving Feedback. 2013. Accessed September 9
http://mams.rmit.edu.au/r0ns5qo1gnvc1.pdf
Helpful Listening and Responding. 2013. Effective Communication with children. Accessed
September 9, http://wendysingh.hubpages.com/hub/Helpful-Listening-and-RespondingEffective-Communication-with-Children
Interpersonal Communication. 2013. Strengthening your people skills in workplace. Accessed
September 10,
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