Interpersonal and Group Process Approaches

Polytechnic University of the Philippines
Sta. Mesa, Manila
College of Business Administration
Department of Human Resource Development Management

CHAPTER 12:
INTERPERSONAL AND GROUP PROCESS APPROACHES

Submitted by:
Adriel Winfred Sablay
Alyssa Mae Abatay
Emiko Garcia
Jomari Velasquez
Patricia Consigna
Hannah Pauline Medrano
BSBA HRDM 3-3N

Submitted to:
Marietta D. Reyes, PhD

TABLE OF CONTENTS Page
Title Page 1
Table of Contents 2
Process Consultation………………………………………………………………………… 3
Principles of Process consultation………………………………………………………….. 3
Group Process………………………………………………………………………………. 3
Interpersonal and Group Process Approaches……………………………………………… 4
Team Building……………………………………………………………………………… 4
Need for teambuilding……………………………………………………………………… 4
Basic Process Intervention…………………………………………………………………. 5
Individual Interventions……………………………………………………………………. 5
Group Intervention…………………………………………………………………………. 5
When is Process Consultation Appropriate?.......................................................................... 7
An episodic Model of Conflict……………………………………………………………. . 7
Types of Team Building………………………………………………………………….… 8
When is Team Building Appropriate?................................................................................... 9

Definition of Terms………………………………………………………………………. 12

Process Consultation
By Patricia Ann D. Consigna Process Consultation (PC) is a general framework for carrying out helping relationships. It is oriented to helping managers, employees, and groups assess and improve processes, such as communication, interpersonal relations, decision-making, and task performance. Schein defines process consultation as “the creation of a relationship that permits the client to perceive, understand, and act on the process events that occur in [her/his] internal and external environment in order to improve the situation as defined by the