Internship Report On Airtel Bangladesh

Topics: Bharti Airtel, Sunil Mittal, Bharti Enterprises Pages: 36 (8194 words) Published: April 9, 2014
Internship report
On

Strategic Programs (STRAP) for 2012-2013 of Airtel Bangladesh Submitted to
Suntu Kumar Ghosh
Assistant Professor
BRAC Business School
BRAC University
Submitted by
Md. Aynul Islam
ID: 09104108
Date of Submission
April 24 , 2013

Page | 1

April 21, 2013
Suntu Kumar Ghosh
Assistant Professor
BRAC Business School
BRAC University.
Subject: Submission of the Internship Report on “Strategic Programs (STRAP) for 2012-2013 of Airtel Bangladesh.”

Dear Sir,
With due respect, I would like to inform you that it is a great pleasure for me to submit the Internship report on ““Strategic Programs (STRAP) for 2012-2013 of Airtel Bangladesh.” as a part of our BBA course curriculum.

This report is a summary of the findings from the tasks I was involved in my internship period which were given by my on spot supervisor. I tried to meet my entire proposed objective within the allotted schedule. To prepare the report, I have gathered the information that was made available to me as an intern for other information was confidential.

Finally, I am grateful to you for giving me this opportunity to work on this report which I consider as a great chance for me to develop the practical and professional skills through the Internship program. Thank You.

Yours sincerely,
…………………………..
Md. Aynul Islam
ID- 09104108
BRAC Business School
BRAC University.

Page | 2

Acknowledgement
At first I would like to convey my deep gratitude to my internship supervisor, Suntu Kumar Ghosh for giving me the opportunity to present my Internship Report on “Strategic Programs (STRAP) for 2012-2013 of Airtel Bangladesh ”.

The officials of Airtel Bangladesh Limited, also helped me in providing vital information regarding the concept of OE practice of Airtel Bangladesh Limited. They shared their views and guided me in the preparation of this report. In preparing this report, I have received cordial and sincere assistance from my senior officials. The officials of Airtel Bangladesh Limited who directly guided me, in making this report a true worth are:

Zakia Sultana
Head of Operational Excellence
Mohammad Ahmadul Haque
Process Management Manager
Jinat Laila
Process Manager Commercial
Shanjida Rahman
Process Improvement Manager

Page | 3

Table of Contents:
Name of the Topic

Content

Executive Summary

Page Number
5
7
7
9

My Department
My Job

10

5. Organogram

The Organization

1. Introduction
2. History
3. Product & Service
Offerings
4. Visions for the future

10

Purpose & Function of OE
1.My Job Description &
Responsibilities

13
18

2. Learnings

21

Summery
Project

24
1. Creating Winning Spirit
2. TROY

Name & Objectives of the Eight
STRAPs for 2012-2013

25
27

3.
4.
5.
6.

29
31
33

Mission Outclass
Speed
Avenger
Network Perception
Revamp
7. Pre-paid ring Fence
8. Enterprise & Post-paid
Revamp

35
37
38

Recommendation

41

Reference

41

Page | 4

Executive Summary
Airtel Bangladesh Ltd. is a GSM-based cellular operator in Bangladesh. Airtel is the now in fourth position in Bangladesh TELCO market which had a merger & acquisition with "Warid Telecom" that originally launched commercial operations on May 10, 2007 in Bangladesh. The purpose of making this report was to have an insight of modern operation management, strategies & control systems that is being adopted in corporations, especially in TELCO sector. To do that here, the short descriptions is given about the practicing of Operational excellence in Airtel Bangladesh where the Strategic Programs for 2012-1013 is broadly described in order to have an understanding of their functions.

However, as an intern my job in “Operational Excellence” (OE) was narrow in the sense that I worked like a co-ordinator of their different functions by preparing soft copies of the process through using different software & arranging meetings . Apart from that I was...
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