International Management

Topics: Culture, Leadership, Management Pages: 17 (4303 words) Published: May 12, 2014
Explain the global manager’s role in global organisations and identify the important skill-sets that global managers must possess in order to fulfil their role. Make recommendations on how the identified skill-sets can be cultivated.

Lecturer:Dr. Lew Tek Yew

Tutorial Class:Thursday, 4:00pm to 6:30pm

Group Members:Sterwina Kho Wan Ling 7E1B9073/15837963
Solvanna Kho Wan Seem 7E1A8723/15632692
Kaylie Kho Chen Teng 7E2A9680/16043619

Word Count: 3317

Executive Summary
The objective of this report is to investigate the role and skill-sets a global manager must possess when working in an environment which requires the understanding of different culture. It is undeniable that managers in the twenty first century are operating in a challenging, dynamic, interdependent and complex global environment. Clearly, strategies and management style which are involved in international and global businesses must be adjusted in order to operate successfully (Deresky, 2014, 18). A global manager is basically someone with knowledge of running the company across borders in the company. They have to be trained under global management aspects such as culture and communication with foreign countries (Ask 2014). There are three important roles for global managers in order for a company to work globally – country manager, functional manager, and business leader. It is very important to understand the global business environment despite any level of involvement as it would effect a manager's role. Within the larger context of global trends and competition, the rules of game for the global managers are set by each country: political and economic agenda, technological status, level of development, regulatory environment, comparative and competitive advantages and cultural norms (Deresky, 2014, 32). With these roles, comes certain skill set that each managers must acquire in order to manage a firm globally. The skills sets that are indentified in this report are: posses a global mindset, be attentive and aware of current transformation of the world, be flexible and open to indifference, building good relationship, these professional skill set consist 23% of the most required skills in international managers (Neupert, Christopher, and Lam Dao 2005). Also, understanding of different culture and practices across borders, good communication skills, know how to react to complication, differences and vagueness of culture and lastly, listen. How these skill-sets may be cultivated are included in the recommendation. It is believed that global managers must go through intense training to be able to overcome challenges faced when dealing with people from a different culture. It is suggested that global managers attend leadership seminars which will allow them to understand a few skills such as listening, being understand and how to build good relationship. They should also be mentored by an experienced coach where they are being provided with information on being open to indifferences and how to react to complication and vagueness of culture. Table of Contents

1.0 Introduction4
2.0 Introduction of Global Manger5
2.1 Role of Global Manager6
2.2 In The Capacity of Country Manager6
2.3 In The Capacity Of Functional Manager…………………………………………………………………………………………7 2.4 In The Capacity Of Business Leader……………………………………………………………………………………………….7 3.0 Important Skill-sets That Global Managers Must Possess In Order to Fulfill Their Role…………………..9 3.1 Skill-Set 1: Possess A Global Mindset…………………………………………………………………………………………….9 3.2 Skill-Set 2: Attentive And Aware Of Current Transformation…………………………………………………………9 3.3 Skill-Set 3: Flexibility And Open To Indifference…………………………………………………………………………….9 3.4: Skill-Set 4: Building Good Relationship……………………………………………………………………………………….10 3.5 Skill-Set 5: Understanding Of Different Culture And Practices…………………………………………………….10 3.6 Skill-Set 6:...

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Culmsee, Paul . 2008. Mrs CleverWorkarounds – Skills and Competencies of Global Managers. http://www.cleverworkarounds.com/2008/05/31/mrs-cleverworkarounds-skills-and-competencies-of-global-managers/
Globalization 101
Hodge, Sheida. 2000. Global Smarts: The Art Of Communicating And Deal Making Anywhere In The World. Canada: John Wiley & Sons Inc.

Lopatka, Jan. 1996. “Entrepreneur 's Ad Confesses to Cheating Chzech
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Steers, Richards M, Carlos J.Sanchez-Runde and Luciara Nardon. 2010. Management Across Cultures: Challenges and Strategies. New York: Cambridge University Press.
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