World has entered the new era which is more modern civilization and it also affect to organization which has become more complex and competitive. This situation requires managers to be able to adapt and find the most suitable management style to them in order to maintain the viability of organization. An interview was conducted by the author to collect the information on how manager’s style in this era. In this essay the author will discuss the data collected through Katz’s theory on managerial skill and relate it to the Henry Fayol’s management function and Henry Mintzberg’s management roles that are relevant. Finally, it will examine the reflection on Katz’s theory on managerial skill to today’s manager. The manager being interviewed is a middle manager in a service sector from a private restaurant nearby Monash University. She is the restaurant manager of a small organization with 18 employees; which is a branch of a non-local multinational in Malaysia. Apparently, most of the interviewed manager’s jobs are related to manage and communicate with customers and staffs. Therefore, human skills are reflected to her works. Evaluation on Katz’s Managerial Skills on Manager’s work (Peterson and Fleet, 2004, p. 1299) states, “Katz believed that if managers were to perform effectively in their managerial roles, they needed specific managerial knowledge”. Based on Katz’s assumption; he proposed that manager needs three managerial skills, which are “technical skills, human skills (interpersonal skills), and conceptual skills” (Robbins, Bergman, Stagg and Coulter, 2008, p. 15). Katz argued that what a manager can accomplish is based on the skills that the manager possesses (Peterson and Fleet, 2004, p. 1298). It is because he thinks without the skills managers cannot work effectively and efficiently. Therefore, the author will try to identify whether the interviewed manager’s work as a today’s manager is reflecting to the Katz’s theory or not. Peterson...
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