| Identify the key actors and forces in the company’s marketing environment that affect its ability to serve its target customers effectively.The marketing environment can be defined as everything that surrounds an organization’s environment and can affect its operation.The business environment consists of the actors and forces that affect an organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment, the Macro environment and the internal environment.The micro-environment of an organization can best be understood as comprising all those other organizations and individuals who directly or indirectly affect the activities of the organization. The following key groups can be identified as: their suppliers, marketing intermediaries, customers, competitors and the public. * Neil Saab, PROCTER’s European head of laundry products development * Edward Arwell, PROCTER’s Chief Marketing Officer * scientists and over 60,000 consumers * Dutch press * PR Firm hired by PROCTER * Europe targeting consumers’ associations, washing machine manufacturers, retailers * and anybody else who would listen * Dutch consumers’ union * Six test institutesThe Macro environment is the non specific aspect in the company’s surrounding that have the potential impact on the organizations strategies. This environment comprises general trends and forces which may not immediately affect the relationships that a company has with its customers, suppliers and intermediaries, but sooner or later, macro-environmental change will alter the nature of these relationships. These are demographic forces, economic factors, natural, technological, political and socio cultural factors. * For ULTRA WASH, they had claimed a technological lead based on their formula and this was keeping them ahead * Environmental campaigners in Sweden were keen on the effects of the product * Freedom of speech allowed Procter to lobby openly against their competitorThe Internal Environment refers to those activities within the local influence which includes it marketing plans and strategies, how they are implemented and its research and development. Actors in the internal environment include: * David Fritz, ULTRA WASH’s global coordinator of detergent marketing * Top executives at ULTRA WASH Head Office in the UK * Other management and staff of ULTRA WASH Show how each of the actors/forces you have identified in question 1, directly (or indirectly) impacted on ULTRA WASH’s final decision to revamp and relaunch the defective Eno/Ersil Power.For ULTRA WASH, the SWOT analysis summarizes the main environmental issues in the form of Strengths, Weaknesses, Opportunities and Threats.Strengths of ULTRA WASH: * Power branded in Netherlands, UK and France * Biggest advance fabric detergent over 20 years * They had the technological lead Weaknesses of ULTRA WASH: * Did not act on private warning from Procter before they went public * Did not effectively counter Procter’s negative campaign against their product * Ultra Wash image damaged and undermined as they were slow to act Opportunities of ULTRA WASH: * To launch Power in 11 other countries Threats of ULTRA WASH: * Flaw discovered in technology by rival competitor * The need to withdraw their once successful product from the market * Leading supermarket emptying shelves of the product * Various tests confirmed damaging effects of their products With all the negative publicity that ULTRA WASH had received from Procter, various media agencies as well as tests that proved the product was in fact damaging, it was in ULTRA WASH’s best interest to revamp and re-launch their product.The Impact of the Actors in the Micro EnvironmentThe lobbying and negative campaigning done by Procter’s executives sensitized the public on the damaging effects of ULTRA WASH’s product therefore reducing the demand in the market.Various Scientists confirmed...
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