Interim Report on Analyze Big Bazaar’s Customer Queues at Cash Counter
MANAGEMENT RESEARCH PROJECT
INTERIM REPORT
ON
Analyze Big Bazaar’s customer queues at cash counter and reducing customer waiting time by proposing the optimum number of cash counter.
Submitted By: Ravi Kumar Mishra Enroll no: 07BS3347 Batch: (2007-09)
ICFAI BUSINESS SCHOOL, LUCKNOW
INTERIM REPORT ON
Analyze Big Bazaar’s customer queues at cash counter and reducing customer waiting time by proposing the optimum number of cash counter.
A report submitted in partial fulfillment of The requirements of MBA Program
By Ravi Kumar Mishra
Distribution List:
Faculty Guide: Prof. Abhay kumar srivastava
ABSTRACT
The research project deals about the waiting line management at retail outlets like Big Bazaar. It basically stresses on the problems faced by the organizations in managing the waiting lines throughout the day, especially at the peak hours and festival season. It aims at studying the various techniques adopted for managing waiting lines at retail stores like Big Bazaar and see whether it is effective enough to serve the number of footfalls.
The scope of my project involves understanding the concept of waiting lines and find out better ways to manage them.
The deliverable on the completion of my project will serves as input for the subsequent phases and will give a better understanding of waiting line management and its implementation
INTRODUCTION
Understanding waiting lines or queues and learning how to manage them is one of the most important areas in operations management.
INTERIM REPORT
ON
Analyze Big Bazaar’s customer queues at cash counter and reducing customer waiting time by proposing the optimum number of cash counter.
Submitted By: Ravi Kumar Mishra Enroll no: 07BS3347 Batch: (2007-09)
ICFAI BUSINESS SCHOOL, LUCKNOW
INTERIM REPORT ON
Analyze Big Bazaar’s customer queues at cash counter and reducing customer waiting time by proposing the optimum number of cash counter.
A report submitted in partial fulfillment of The requirements of MBA Program
By Ravi Kumar Mishra
Distribution List:
Faculty Guide: Prof. Abhay kumar srivastava
ABSTRACT
The research project deals about the waiting line management at retail outlets like Big Bazaar. It basically stresses on the problems faced by the organizations in managing the waiting lines throughout the day, especially at the peak hours and festival season. It aims at studying the various techniques adopted for managing waiting lines at retail stores like Big Bazaar and see whether it is effective enough to serve the number of footfalls.
The scope of my project involves understanding the concept of waiting lines and find out better ways to manage them.
The deliverable on the completion of my project will serves as input for the subsequent phases and will give a better understanding of waiting line management and its implementation
INTRODUCTION
Understanding waiting lines or queues and learning how to manage them is one of the most important areas in operations management.
References: * www.google.com * www.businessindia.co. * www.economictimes.com * www.thehindubusinessline.com