TABLE OF CONTENTS i INTERCULTURAL SEMINARS 1 PROBLEM 1 INTERCULTURAL SEMINARS 1 BENEFITS OF ATTENDING THE SEMINARS 2 INSTRUCTIONAL APPROACH 2 SEMINAR CONTENT 3 Body Positions and Movements 4 Concept of Culture 5 Conflict Resolution 5 Intimacy in Relationships 5 Language. 5 Male and Female Roles 6 Space and Time 6 Religion, Values, and Ethics 6 TENTATIVE SEMINAR SCHEDULE 7 BIBLIOGRAPHY I TABLE OF FIGURES II INDEX III
Heath R. Watkins, Director
Human Resources Department
March 10, 2012
The Marketing Department has been conducting surveys of our worldwide offices, foreign customers, and prospective foreign customers over the last several months. Information received through the use of mailed questionnaires has made us aware of an urgent need to improve our communication skills at the international level. Therefore, we are going to conduct a series of seminars to focus on intercultural awareness issues. This report addresses the process involved in developing the seminars, the instructional approach to be used, the seminar content that will be provided, and the schedule for conducting the seminars.
Some incidents have been reported to us in which we have failed to negotiate contracts with foreign customers and prospective foreign customers because of serious breakdowns in communication. Some of these setbacks have been the result of conscious negative acts on the part of our employees. However, the main culprit seems to be lack of awareness of cultural differences and lack of appreciation for the nuances that reflect these cultural differences. Indeed, there are almost unlimited possibilities for misunderstandings, insults, miscues, and avenues for people of good intent to miscommunicate. These issues must be addressed immediately to preclude any future breakdowns in communications.
Three-day seminars designed to improve intercultural
Bibliography: Boucher, Sandra, “Cultural Comparisons in E-Commerce,” January 17, 2010, <http://www.ecommerce.com/news.htm>, accessed on February 23, 2010. Chernov, Vasily, Yoshifumi Uda, and Deepak Kapoor, The Dynamics of Intercultural Seminars, Gateway Publishing, St. Louis, 2009. Delaney, Denise C., Business Ethics and Workplace Compliance, Empire Publishing Company, New York, 2009, p. 35. Matthews, Craig, Comparing Cultural Differences, Grant Publishing Company, Los Angeles, 2010, p. 37. [ 2 ]. Vasily Chernov, Yoshifumi Uda, and Deepak Kapoor, The Dynamics of Intercultural Seminars, Gateway Publishing, St. Louis, 2009, p. 42. [ 3 ]. Sandra Boucher, “Cultural Comparisons in E-Commerce,” January 17, 2010, , accessed on February 23, 2010. [ 4 ]. Craig Matthews, Comparing Cultural Differences, Grant Publishing Company, Los Angeles, 2010, p. 37. [ 5 ]. Denise C. Delaney, Business Ethics and Workplace Compliance, Empire Publishing Company, San Francisco, 2009, p. 35.