Integrating the use of Mobile devices such as Tablets and Cell Phones at Vision Quest Corporation
Managerial Applications of Information Technology
DeVry University, Keller Graduate School of Management
December 17, 2012
Table of Contents
Benefits to Solving the Problem
High-level Implementation Plan
Changes to Technology
Summary of Recommendations
Integrating the use of Mobile devices such as Tablets and Cell Phones at Vision Quest Corporation Abstract
The business problem to be solved is how Vision Quest Corporation can improve the company’s productivity and service quality to clients and referral sources, for the company’s Functional Family Therapy Team (FFT), by integrating the use of mobile devices such as tablets and cell phones for their mobile therapist. Company Background
Vision Quest is an employee-owned comprehensive national youth services organization that adheres to the highest professional standards in providing innovative intervention services to at-risk youth and families. Vision Quest programs help troubled teens and their families to successfully find their way from confusion to a positive future. One of the many umbrellas under Vision Quest is its Functional Family Therapy (FFT) model. Functional Family Therapy (FFT) is an evidenced based intervention that works with at risk youths and their families in their homes. The problems range from disruptive behaviors and conduct disorders to substance and alcohol related disorders. FFT is a strength-based model. At its core is a focus and assessment of those risk and protective factors that impact the adolescent and his or her environment, with specific attention paid both intra-familial and extra-familial factors, and how they present within and influence the therapeutic process. In order to promote positive outcomes and deter problem behaviors, FFT focuses largely on the interpersonal relationships that exist within a family system. Many of the targeted interventions, therefore, emphasize communication skills, family interaction, problem-solving and promoting constructive behaviors. Although each phase is organized around a specific goal, it is the responsibility of the FFT therapist to alter the timing and techniques used according to the specific needs of each family. The first of the aforementioned three phases emphasizes engagement and motivation. The primary focus of this phase is to encourage sustained program participation. It involves techniques such as reframing, pointing process, divert/interrupt and sequencing. Taken together, these techniques are intended to change the way in which family members view problem behaviors; point out how individual members experience family processes; divert and interrupt negativity; and understand who and how family members interact. The second phase concentrates on behavior change and includes techniques such as communication training and parenting training to help families function more effectively. The third and final phase, generalization, is intended to help families apply what they have learned through the program to broader contexts and to maintain those changes over time. Techniques in this final phase include relapse prevention and mobilizing community resources, and helping families to become self-reliant. FFT consists of one-hour sessions that typically occur over the course of three months. The direct service sessions can be conducted at home, at court or at a clinic. FFT therapist completes most of their work from home or in the community. Progress notes are supposed to be updated after each session with the clients. Vision Quest Corporation have been slow in providing its FFT employees with mobile devices such as cell...
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