Insurance and Technology
Insurance & technology to better serve Emerging Consumers:
Learning to improve access & service
Zurich Financial Services Group
Contents
Acknowledgements A note on the authors Introduction I. A new data universe: understanding customers better Data mining Monitor behavior and trends Implications for insurance The bank in your hand: providing financial access through mobile phones Branchless banking SMS advertising and sales Implications for insurance
1 1 2 3 4 4 5
II.
6 6 8 9 10 10 12 12 13 14 15 15 16 16 17 18 19 19 19 19 19 20
III. Infrastructure for everywhere: solar power and wireless networks Getting infrastructure in remote areas Remote sensoring and monitoring Implications for insurance IV. Rich media for poor communities: expanding high-quality services Providing health services through telemedicine Supporting distribution efforts Implications for insurance V. The Internet of Things: connecting the physical and the virtual Make insurance a tangible product Identify triggers and claims Implications for insurance
Drawing conclusions Usability Affordability Investment Regulation Appendix
Acknowledgements
We are grateful for the participation of the microinsurance and technology experts who contributed their time and ideas. Their words and experience form the foundation of this study (see Appendix for details). • Vijay Aditya, Co-Founder & CEO, ekgaon • Delwar Hossain Azad, Head of Financial Services, Grameenphone • Vijay Babu, CEO, Vortex Engineering Pvt. Ltd. • Alexandre Badolato, Founder, Alexandre Badolato Consultores • Ken Banks, CEO, kiwanja.net • Calvin Chin, CEO, Qifang Inc. • Mark Davies, Founder, Esoko • Eric Gerelle, Director, IBEX Project Services • Rishi Gupta, Director and CFO, FINO • Jonathan Hakim, ARK Mobile Finance • François-Xavier Hay, Directeur des Partenariats, MACIF Group • Jonathan Jackson, Founder & CEO, Dimagi, Inc. • Vijay Kalavakonda, Senior Insurance Specialist, World Bank • Richard Leftley,
Learning to improve access & service
Zurich Financial Services Group
Contents
Acknowledgements A note on the authors Introduction I. A new data universe: understanding customers better Data mining Monitor behavior and trends Implications for insurance The bank in your hand: providing financial access through mobile phones Branchless banking SMS advertising and sales Implications for insurance
1 1 2 3 4 4 5
II.
6 6 8 9 10 10 12 12 13 14 15 15 16 16 17 18 19 19 19 19 19 20
III. Infrastructure for everywhere: solar power and wireless networks Getting infrastructure in remote areas Remote sensoring and monitoring Implications for insurance IV. Rich media for poor communities: expanding high-quality services Providing health services through telemedicine Supporting distribution efforts Implications for insurance V. The Internet of Things: connecting the physical and the virtual Make insurance a tangible product Identify triggers and claims Implications for insurance
Drawing conclusions Usability Affordability Investment Regulation Appendix
Acknowledgements
We are grateful for the participation of the microinsurance and technology experts who contributed their time and ideas. Their words and experience form the foundation of this study (see Appendix for details). • Vijay Aditya, Co-Founder & CEO, ekgaon • Delwar Hossain Azad, Head of Financial Services, Grameenphone • Vijay Babu, CEO, Vortex Engineering Pvt. Ltd. • Alexandre Badolato, Founder, Alexandre Badolato Consultores • Ken Banks, CEO, kiwanja.net • Calvin Chin, CEO, Qifang Inc. • Mark Davies, Founder, Esoko • Eric Gerelle, Director, IBEX Project Services • Rishi Gupta, Director and CFO, FINO • Jonathan Hakim, ARK Mobile Finance • François-Xavier Hay, Directeur des Partenariats, MACIF Group • Jonathan Jackson, Founder & CEO, Dimagi, Inc. • Vijay Kalavakonda, Senior Insurance Specialist, World Bank • Richard Leftley,