Innovative Widgets
Customer Service Plan
Who is Innovative Widgets
Innovative Widgets is the leading producer of widgets in Australia. Established in 1980, widgets are used as components for a wide variety of domestic and industrial machinery. We produce widgets that are functional, well designed and manufactured to the highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices.
A family owned company; we operate from one main factory which include several different sections:
• Stores area for the raw materials used to make the widgets,
• Machine shop for producing the widgets,
• Warehousing,
• Dispatch and deliveries.
We have a diverse range of customer's with 60% …show more content…
Different sectors have different responsibilities. Here is an example for who is responsible for what.
Board of Directors – Responsible for overseeing the activities of Innovative Widgets so that the company meets the expectations of our mission statement.
Purchasing – Responsible for acquiring raw materials needed to produce our widgets. They ensure quality at the best possible deal from reliable suppliers.
Sales – Responsible for the marketing of our products. They represent Innovative Widgets in the market place and exhibit our products to potential clients. They also ensure that our current clients are aware of upcoming changes to the present line of products and new improve and innovative new lines
Human Resources – Responsible for ensuring the needs of the staff and the customer's are met. They run regular focus groups and conduct regular …show more content…
They answer all calls immediately, handling customer complaints promptly and thoroughly. Providing excellent customer service ensures customer's return.
Maintenance – The maintenance team ensures that company’s equipment is compliant with the health and safety standards. Kipping daily logs of repairs and maintenance to machinery ensuring a low downtime ratio. They also advise in the latest technologies needed to archive maximum efficiency.
We need to utilise the different sectors in order to reach the company’s goal. Each sector have regular training updates and is provides reports to the board of directors to ensure everybody is aware of where we are at in the market place.
Our product standards
Our customers are the most important component of the company’s success. our products are also just as important but depend on customer’s acceptance and needs.
Our second priority is making sure our products meet the industry standards as well as the standards of our mission statement.
Some of our product standards are;
• Dimensions – we sell stainless steel widgets that come in the sizes 5mm, 6mm, 7mm, 8mm, 9mm and 10
Who is Innovative Widgets
Innovative Widgets is the leading producer of widgets in Australia. Established in 1980, widgets are used as components for a wide variety of domestic and industrial machinery. We produce widgets that are functional, well designed and manufactured to the highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices.
A family owned company; we operate from one main factory which include several different sections:
• Stores area for the raw materials used to make the widgets,
• Machine shop for producing the widgets,
• Warehousing,
• Dispatch and deliveries.
We have a diverse range of customer's with 60% …show more content…
Different sectors have different responsibilities. Here is an example for who is responsible for what.
Board of Directors – Responsible for overseeing the activities of Innovative Widgets so that the company meets the expectations of our mission statement.
Purchasing – Responsible for acquiring raw materials needed to produce our widgets. They ensure quality at the best possible deal from reliable suppliers.
Sales – Responsible for the marketing of our products. They represent Innovative Widgets in the market place and exhibit our products to potential clients. They also ensure that our current clients are aware of upcoming changes to the present line of products and new improve and innovative new lines
Human Resources – Responsible for ensuring the needs of the staff and the customer's are met. They run regular focus groups and conduct regular …show more content…
They answer all calls immediately, handling customer complaints promptly and thoroughly. Providing excellent customer service ensures customer's return.
Maintenance – The maintenance team ensures that company’s equipment is compliant with the health and safety standards. Kipping daily logs of repairs and maintenance to machinery ensuring a low downtime ratio. They also advise in the latest technologies needed to archive maximum efficiency.
We need to utilise the different sectors in order to reach the company’s goal. Each sector have regular training updates and is provides reports to the board of directors to ensure everybody is aware of where we are at in the market place.
Our product standards
Our customers are the most important component of the company’s success. our products are also just as important but depend on customer’s acceptance and needs.
Our second priority is making sure our products meet the industry standards as well as the standards of our mission statement.
Some of our product standards are;
• Dimensions – we sell stainless steel widgets that come in the sizes 5mm, 6mm, 7mm, 8mm, 9mm and 10