Innovations for Global Relationship
|Innovations For Global Relationship Management Assignment 2 |
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|By: Tenzin Lama 11247590 |
|Wilson Lie 11267958 |
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Executive Summary
Outsourcing a business process requires careful planning and considerations. This report will cover the elements required to make sure the client’s and vendor’s business is protected developing a contract and formalising a relationship, requirements that need to included in a contract in order to achieve a successful business outcome, issues surrounding staff displacement,the effects it will have on the company and staff and how to deal with these issues.
To make sure the client and vendor’s businesses are protected during outsource contract negotiation, the client will need to discover and research what will need to be outsourced and the outcomes they wish to achieve from the agreement, the client will then need to write a reqeust for proposal which will allow the business to choose the best available vendor and also creates an opportunity for the vendors to showcase how they will achieve the requested business objective, The client will then select a vendor based on specified criteria, after a vendor is selected, the vendor should examine the client’s business environment. Now both parties will be ready for a contract negotiation, the client will need
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| |
| |
|By: Tenzin Lama 11247590 |
|Wilson Lie 11267958 |
| |
| |
| |
Executive Summary
Outsourcing a business process requires careful planning and considerations. This report will cover the elements required to make sure the client’s and vendor’s business is protected developing a contract and formalising a relationship, requirements that need to included in a contract in order to achieve a successful business outcome, issues surrounding staff displacement,the effects it will have on the company and staff and how to deal with these issues.
To make sure the client and vendor’s businesses are protected during outsource contract negotiation, the client will need to discover and research what will need to be outsourced and the outcomes they wish to achieve from the agreement, the client will then need to write a reqeust for proposal which will allow the business to choose the best available vendor and also creates an opportunity for the vendors to showcase how they will achieve the requested business objective, The client will then select a vendor based on specified criteria, after a vendor is selected, the vendor should examine the client’s business environment. Now both parties will be ready for a contract negotiation, the client will need
References: Chandran .D , Innovations for global relationship management,2011, Mcgraw Hill, North Ryde, NSW. Chandrasekar ,P, R. 2005, ‘Tips for Outsourcing’ , IEEE Engineering Management, January, p.24 Keating, E.R., Olivia., Repenning, N., Rockart, S., Sterman, J. (1999). Overcoming the Improvement Paradox. European Management Journal, 17(2), 120-134 Mahoney, J, 2011, ‘Understanding the Benefits and Disadvantages of Outsourcing Pros & Cons’, Free My Cloud, viewed 2 November 2011, McCray, S., 2008, The Top 10 Problems With Outsourcing Implementations, TPI, viewed 2 November 2011, Metri .B.A , Yadav .V , 2010 , ‘Outsourcing contract Success: A quality management perspective’, International Journal of Innovation in the Digital Economy, December, pp.41-53 Olsen, S, (No Year), ‘Outsourcing: Issues for Legal Staff’, Employment Crossing, viewed 2 November 2011, Tay ,L. 2010, Gartner warns against cheap outsourcing deals, viewed 31 October 2011, Tay ,L. 2011, Ballarat splits outsourcing contract after network hack, viewed 31 October 2011, Winkler, J, Dibbern, J, Heinzl, A, 2010, ‘The impact of cultural differences in offshore outsourcing—Case study results from German–Indian application development projects’, Information Systems Frontiers, vol 10, Number 2, pp. 243-258, viewed 2 November 2011