Individual Project #4
Denver Goes Alfresco
1. What type of problems was the consolidated city-country government of Denver, Colorado experiencing with document managing before instituting the Alfresco ECM system?
Before Denver started using the Alfresco ECM system there were a few problems that they encountered. There were 14 different document managing systems being used and none of the system were able to communicate or interact with each other. The IT department had many issues with document sharing and security but also the ability to audit record keeping functions. The employee productivity was negatively impacted due to wasting time locating lost documents, duplication of IT functions, and because of difficult to use document scanning applications. Also, it cost the city $1.5 billion dollars. 2. How did the Alfresco ECM system provide solutions to these problems? The Alfresco ECM system helped provide solutions for the many problems Denver was having. The 14 different systems were eliminated and just one was used making it more secure and easily searchable for employees across agencies. These changes helped improve employee productivity. This system would save the city $1 million dollars a year. 3. What management, organization, and technology issues had to be addressed in selecting and implementing Denver’s new content management system? There were many issues that needed to be addresses when in selecting and implementing Denver’s new content management system. All the problems that they were originally having needed to be eliminated for good, and the system had to be more efficient. This is how they would get employees productivity up and most likely the morale also. 4. How did the new content management system change governmental processes for Denver? How did it benefit citizens? The new content management system changed governmental processes for Denver by employees being able to view contracts and associated...
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