In today’s business environment information is the most important asset a business has, this information helps to support, maintain, develop and track its daily activities. The next logical step is implementing a system that is conducive and geared towards this goal. With the help of its information system, and its information technology department, managers, sales people, the operations department and others with access to this information have a handy tool to help them do their work on a daily basis. The structure of the information system is paramount on how accessible this information is to the people that depend upon it to complete their normal workday. The managers and IT department work closely together to agree upon and decide on an information system that will be feasible to the business itself, thus setting up a system that will be beneficial to the business itself.
In my previous workplace, this was a real estate company that focused on short sales and loan modifications. Our information was provided by the homeowner, this information consisted of their mortgage statement, bank records, hardship letters describing why they needed the short sales or the loan modification, and a list of their debt-income ratio and any foreclosure information. The database we worked on was a system called Salesforce; this system enabled us to keep track of the calls we had to make and document all details of that call. It contained all of the information we needed to accomplish this task, it held clients pertinent data, the banks that we dealt with and a method to track the goals we had to accomplish each week. This system was also an ERM (electronic records management database) we had the ability to scan and upload pertinent client information such as three months of bank statements, paystubs, and hardship letters, foreclosure notices and current mortgage statements. It was very user friendly and had the ability to be modified towards the needs of