Information Technology Case Study
1. How could a business use information technology to increase switching costs and lock in its customers and suppliers? Use business examples to support your answers. In today’s fast paced and digital world, it’s imperative for any company to embrace the information technology in their strategic management. In fact, considering IT’s role to increase switching cost and lock in customers and suppliers, it can be said that IT’s features of offering regular updates, diverse digital functionalities coupled with the Internet’s power can empower businesses to offer their consumers with the diverse aspects of the businesses every day so that they remain unwilling to change the business environment and be faithful to the respective work relationship
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MIS author and consultant Peter Keen says: “We have learned that it is not technology that creates a competitive edge, but the management process that exploits technology.” What does he mean? Do you agree or disagree? Why? According to Peter, irrespective of technology’s immense power and smartness, it is the only can be effective if it is fed with the organizational goals and knowledge. If management realizes the technology and deliver guidelines of operation, according to the nature of technology in a right place and time, then the technology’s purpose is served to cater the business needs and if not, it goes all in vain. It can be said that technology can do anything; however, we have to feed them our input to have desired outputs and only then technology can processes the input to offer outputs. I completely agree with Peter as we can think technology as a vehicle as we have to direct them in the correct direction to reach the predefined destination. So, if management directs technology to meet organizational goals, then it becomes meaningful to use the …show more content…
Moreover, I/O devices are developed keeping friendliness and smartness feature in mind (James & George, 2012). Electronic mouse (wireless), touchpads, storage devices and scanning and printing devices are coming with incomparable features that are serving as a good benchmark. In fact, businesses are getting more solutions for their diverse purpose needs due to upcoming latest trends in peripheral devices. For example, touchpads facilitate them comprehensively for their corporate
MIS author and consultant Peter Keen says: “We have learned that it is not technology that creates a competitive edge, but the management process that exploits technology.” What does he mean? Do you agree or disagree? Why? According to Peter, irrespective of technology’s immense power and smartness, it is the only can be effective if it is fed with the organizational goals and knowledge. If management realizes the technology and deliver guidelines of operation, according to the nature of technology in a right place and time, then the technology’s purpose is served to cater the business needs and if not, it goes all in vain. It can be said that technology can do anything; however, we have to feed them our input to have desired outputs and only then technology can processes the input to offer outputs. I completely agree with Peter as we can think technology as a vehicle as we have to direct them in the correct direction to reach the predefined destination. So, if management directs technology to meet organizational goals, then it becomes meaningful to use the …show more content…
Moreover, I/O devices are developed keeping friendliness and smartness feature in mind (James & George, 2012). Electronic mouse (wireless), touchpads, storage devices and scanning and printing devices are coming with incomparable features that are serving as a good benchmark. In fact, businesses are getting more solutions for their diverse purpose needs due to upcoming latest trends in peripheral devices. For example, touchpads facilitate them comprehensively for their corporate