Information Systems
Chapter 2
Global E-Business:
EHow Businesses Use
Information Systems
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
LEARNING OBJECTIVES
•
Define and describe business processes and their relationship to information systems to information systems.
•
Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. •
Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 1
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
LEARNING OBJECTIVES
(Continued)
•
Explain the difference between e-business, e-commerce, and the difference between and e-government.
•
Assess the role of the information systems function in a business. Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
• Business processes:
• Workflows of material, information, knowledge
• Sets of activities, steps
• May be tied to functional area or be crossfunctional
• Businesses: Can be seen as collection of business processes
• Business processes may be assets or liabilities
2
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
Examples of functional business processes Manufacturing and production
• Assembling the product
Sales and marketing customers • Identifying customers
Finance and accounting
• Creating financial statements
Human resources
• Hiring employees
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
The Order Fulfillment Process
Fulfilling a
Global E-Business:
EHow Businesses Use
Information Systems
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
LEARNING OBJECTIVES
•
Define and describe business processes and their relationship to information systems to information systems.
•
Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. •
Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 1
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
LEARNING OBJECTIVES
(Continued)
•
Explain the difference between e-business, e-commerce, and the difference between and e-government.
•
Assess the role of the information systems function in a business. Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
• Business processes:
• Workflows of material, information, knowledge
• Sets of activities, steps
• May be tied to functional area or be crossfunctional
• Businesses: Can be seen as collection of business processes
• Business processes may be assets or liabilities
2
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
Examples of functional business processes Manufacturing and production
• Assembling the product
Sales and marketing customers • Identifying customers
Finance and accounting
• Creating financial statements
Human resources
• Hiring employees
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
E-
Business Processes and Information Systems
The Order Fulfillment Process
Fulfilling a